topic Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne in RUCKUS Support for Lennar Homes

Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after connected to Unleashed network (Wireless Lennar Home network)

DavidCh — Thu, 22 Jun 2023 19:05:59 GMT

Hello Community,

This is an announcement about this know issue we are currently working on Please check this information if you run into it.

Issue: iPhone with IOS 16 can't reach "unleashed.ruckuswireless.com" after connected to Unleashed network

Error message: "Not connected to the Unleashed network"

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 STEPS as explained above.

If you have any questions about the Steps for the workaround please open a new post using this as reference.

Best regards,

David Chavarria | Technical Support Manager.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

GregR — Mon, 26 Jun 2023 13:30:17 GMT

Hello,

I am having the same problem trying to log into the Unleashed app from my iPhone 12 Pro Max running iOS 16.5.1. I get the error message "You are not connected to the Unleashed network. Go to Settings." I have read the description of the issue and the workaround. I downloaded Advanced IP Scanner on my laptop and ran it. I am seeing 2 Ruckus entries; one with a name Ruckus AP and the other with just an IP address as its name. I typed both the addresses into my Safari browser and I am getting the message "Warning Potential Security risk and a recommendation to go back.

First, which is the correct Master AP address, the obvious one, and why am I getting this warning? Secondly, once I know the correct Master AP IP address, can I just go directly to the unleashed app and enter it as the Destination IP?

Since my network is fully functional if this work around doesn't solve the login problem I'll just wait for the app update.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

akethan2 — Mon, 26 Jun 2023 14:11:31 GMT

Hello,

The instructions above were very helpful.

I am logged into Ruckus Unleashed and it seems like a few item are "Disconnected". How do I fix that?

1) Clients - Disconnected

2) Switches - Disconnected

Thanks,

Sam Aggawal

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Imran_ruckus — Mon, 26 Jun 2023 17:23:31 GMT

Hi @akethan2 and @GregR

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create your separate post with the information you shared above and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Zappa — Wed, 12 Jul 2023 16:29:30 GMT

Hi all, it's almost mid July, and the new and latest unleashed version 200.14.6.1.199 running on my installed system based on R610 are still having the described problem with accessing the unleashed.ruckuswireless.com

Please note that this issues in not only related to iPhones, I have the same issue on Android phones, and also when trying to access the unleashed.ruckuswireless.com via a web browser.

the web link into the browser should normally resolve/find the master AP IP address and redirect you to the login page, but the redirect page goes to https://www.ruckusnetworks.com/unleashed-error/ with the message "I'm afraid you're reached a page that doesn't exist.

I'm really hoping this issue will be resolved soon, as the current workaround of using the Master AP IP address is not consistent when the network reboots and a different AP becomes the Master AP. And yes, we can set a "preferred master" , but still, I'll like to see a final and more elegant solution to resolve the issue.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Imran_ruckus — Wed, 12 Jul 2023 17:12:06 GMT

Hi @Zappa

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Please note, the 200.14.6.1.199 Unleashed version is released on 06/28/2.23 only for the Web Unleashed System, and it has the fix for the unleashed.ruckuswireless.com DNS issue with the iOS device. However, the Mobile App release has been delayed a little as our internal Engineering Team is working on that. We will keep it posted once it is released.

Apologies for any inconvenience.

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post if you have any queries or issues so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Zappa — Wed, 12 Jul 2023 17:30:52 GMT

Thanks Imran for the quick reply. We'll wait for a new firmware release.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

ivan — Fri, 21 Jul 2023 06:22:34 GMT

200.14.6.1.199 does not fix the issue. Any other suggestions?

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Imran_ruckus — Sat, 22 Jul 2023 00:10:33 GMT

Hi @ivan

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post if you have any queries or issues so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

2170kru — Wed, 26 Jul 2023 17:43:54 GMT

Updates for Web and Mobile app are still no use,

not able to access multiple sites and app,

when I switch to ATT WIFI everything works and on Ruckus Networks everything is stuck and have to refresh multiple time

Have restarted the router multiple times by now

need help ASAP

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Imran_ruckus — Wed, 26 Jul 2023 18:20:10 GMT

Hi @2170kru

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post if you have any queries or issues so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

2170kru — Sat, 29 Jul 2023 18:39:12 GMT

Hello Imran

my query is in relation to this post,
even though we updated the Online and Mobile app, I am still experiencing issue,
none of the website login page are loading, everything time I have to switch the network ignorer to login,

Ruckus needs to look into this,

thank you,

Kru

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Imran_ruckus — Mon, 31 Jul 2023 15:17:27 GMT

Hi @2170kru

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post if you have any queries or issues so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

cheryl_consigli — Mon, 31 Jul 2023 19:25:08 GMT

I am a Lennar home owner and I cannot login to update my ruckus. I have always done so on mobile phone. Is there a way to update using laptop? Sorry not that tech savy here.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Imran_ruckus — Mon, 31 Jul 2023 21:18:38 GMT

Hi @cheryl_consigli

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

This post is highlighted in the Lennar Support Forum to inform users of the issue, workaround, and release version information.

To avoid confusion with this post, we request you create a separate post to guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

patrickpiteo — Tue, 08 Aug 2023 00:02:01 GMT

Any update on app got iOS 16? It’s already August thanks

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Imran_ruckus — Tue, 08 Aug 2023 00:10:05 GMT

Hi @patrickpiteo

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

New version for web unleashed system is released on 6/28/2023, it working for most of the iOS devices. However, if it doesn't work we have this workaround for now.

Unleashed App will be released in next few days, and this will be fixed.

Apologies for the inconvenience.

Thank you again your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

neil_ticktin_io — Fri, 25 Aug 2023 16:03:07 GMT

Hi, do we know if this impacts Wave 1 APs that are limited to 200.7? If so, is there going to be a patch there too?

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

Imran_ruckus — Fri, 25 Aug 2023 20:01:56 GMT

Hi @neil_ticktin_io

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

This doesn’t work for the Access Points which are on end of support for new versions.

If you have any further queries, to avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Known issue: Iphone with IOS 16 can't reach "unleashed.ruckuswireless.com" after conne

DavidCh — Fri, 08 Sep 2023 15:17:48 GMT

This bug has been fixed in Unleashed version 200.14 software release.