topic Re: Ruckus not working in RUCKUS Support for Lennar Homes

Ruckus not working

Lynvaz-731 — Tue, 01 Aug 2023 18:39:43 GMT

My ruckus is not working. I do not know how to get the system back up or whether it’s a faulty system. Please help?

Re: Ruckus not working

Imran_ruckus — Tue, 01 Aug 2023 18:58:32 GMT

Hi @Lynvaz-731

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

Could you please let us know the answers to the ALL below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus not working

Lynvaz-731 — Mon, 21 Aug 2023 21:57:26 GMT

1. The system was working before.

2. no lights are on

3. our spectrum internet service is working but lags on my main TV since switching from ruckus to spectrum

4. there is no lights on.

Re: Ruckus not working

Imran_ruckus — Mon, 21 Aug 2023 22:19:13 GMT

Hi @Lynvaz-731

Greetings!!!

Hope you are doing well!!!

Thank you for the response and the information you shared.

As there are no lights on the RUCKUS ICX-7150-C12P Switch. Could you please try to check by replacing another Power cord with the RUCKUS ICX-7150-C12P Switch? In case the current power cord is damaged.

Also, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus not working

Lynvaz-731 — Thu, 07 Sep 2023 18:35:41 GMT

None of the suggestions work, please sent assistance. Thank you.

Re: Ruckus not working

Imran_ruckus — Thu, 07 Sep 2023 20:29:40 GMT

Hi @Lynvaz-731

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.