topic Re: Connectivity issue with RUCKUS in RUCKUS Support for Lennar Homes

Connectivity issue with RUCKUS

Jyothik16 — Tue, 29 Aug 2023 16:02:51 GMT

I have been using RUCKUS for more than three years and never had a any issues. Past from few days I challenges to access Internet through RUCKUS

appreciate if you could help me to resolve this.

Jyothi

Re: Connectivity issue with RUCKUS

Chandini — Wed, 30 Aug 2023 08:16:24 GMT

Hi Jyothik16

Thank you for reaching us

Could you please brief us more on the ruckus product you are having connectivity issue with ?

Also please feel free to upload pictures to this page if you are seeing any errors or issues related to connectivity issue.

Thanks

Re: Connectivity issue with RUCKUS

Jyothik16 — Wed, 30 Aug 2023 13:47:54 GMT

Hello Chandini,

i am using two RUCKUS R510 Series and downstairs and one upstairs. I tried to update software using RUCKUS online portal after having internet connectivity issue. The update didn’t happen properly. Now while i tried to login it says my account is locked.

i am also not able to login UnLeashed app

Re: Connectivity issue with RUCKUS

Chandini — Wed, 30 Aug 2023 17:20:30 GMT

Hi Jyothik16

Ack and Thanks for reverting.

Could you please let me know if you are from Lennar Homes ?

Thanks

Re: Connectivity issue with RUCKUS

Jyothik16 — Wed, 30 Aug 2023 17:25:47 GMT

Hello Chandini,

Yes, I am from Lennar Homes

Re: Connectivity issue with RUCKUS

Jyothik16 — Sat, 02 Sep 2023 17:47:55 GMT

Hello Chandini,

still issues isn’t resolved. Internet is not working if I am using through RUCKUS but it does work through my internet provider.

i would appreciate if you could provide solution and guidance to resolve the issue.

jyothi

Re: Connectivity issue with RUCKUS

Imran_ruckus — Mon, 04 Sep 2023 21:30:36 GMT

admin test

Re: Connectivity issue with RUCKUS

Imran_ruckus — Mon, 04 Sep 2023 21:31:28 GMT

Hi @Jyothik16

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your RUCKUS setup is not working from somedays.

Could you please let me know if you started facing this issue after you tried to Upgrade your RUCKUS Unleashed system from Web portal?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Connectivity issue with RUCKUS

Jyothik16 — Mon, 04 Sep 2023 21:37:45 GMT

Hello,

I was having issue before upgrading the RUCKUS from online. I was trying to resolve the issue and thought by upgrading RUCKUS would help to get the internet issue resolved but it didn’t happen.

Re: Connectivity issue with RUCKUS

Imran_ruckus — Mon, 04 Sep 2023 21:41:10 GMT

Hi @Jyothik16

Thank you for the information you shared.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Connectivity issue with RUCKUS

Jyothik16 — Mon, 04 Sep 2023 21:49:07 GMT

DownstairsUpstairs

Re: Connectivity issue with RUCKUS

Jyothik16 — Mon, 04 Sep 2023 21:49:53 GMT

Yes, internet is working using local provider router

Re: Connectivity issue with RUCKUS

Imran_ruckus — Mon, 04 Sep 2023 22:00:16 GMT

Hi @Jyothik16

Thank you for the response and the detailed information you shared.

As per the pictures you shared, light status of the Switch and the Access Point seems to be normal.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Connectivity issue with RUCKUS

Jyothik16 — Mon, 04 Sep 2023 23:48:39 GMT

Hello,

I could locate IP address and opened putty. But it does not give me any command line to execute rest of the command lines as described in the follow pages

Re: Connectivity issue with RUCKUS

Imran_ruckus — Mon, 04 Sep 2023 23:53:07 GMT

Hi @Jyothik16

Thank you for the response and the update.

May I please know what is the error you are getting on Putty when you are trying to access the Switch CLI? Please share the screenshot of the same.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Connectivity issue with RUCKUS

Jyothik16 — Tue, 05 Sep 2023 00:03:00 GMT

Re: Connectivity issue with RUCKUS

Jyothik16 — Tue, 05 Sep 2023 00:03:35 GMT

This is screen once I open IP address in Putty

Re: Connectivity issue with RUCKUS

Imran_ruckus — Tue, 05 Sep 2023 00:05:27 GMT

Hi @Jyothik16

Thank you for the response and the information you shared.

Could you please try to log into the Switch from a web browser?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please try to login on web browser and let me know if you have any issues.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Connectivity issue with RUCKUS

Jyothik16 — Tue, 05 Sep 2023 00:11:29 GMT

I tried login using we browser and its asking username and password. I tried the combination and it doesn't login

Re: Connectivity issue with RUCKUS

Jyothik16 — Tue, 05 Sep 2023 00:34:58 GMT

why do I have two different IP address. While following your shared procedure it gave me different IP address. and while I log in RUCKUS Unleashed app it's different IP address