topic Re: Ruckus Switch not working in RUCKUS Support for Lennar Homes

Ruckus Switch not working

Nico — Mon, 04 Sep 2023 14:38:08 GMT

After a power outage my Ruckus switch stopped working and need to be replaced

Re: Ruckus Switch not working

Smiley — Mon, 04 Sep 2023 17:19:15 GMT

Hi Nico,

Thank you for reaching us!

Please help us with below details:

Switch model you have an issue with?
Are you from Lennar Homes?

Thanks

Re: Ruckus Switch not working

Nico — Mon, 04 Sep 2023 18:32:09 GMT

Hello,

my switch model is ICX 7150 C12P

yes I bought my house from Lennar

Re: Ruckus Switch not working

Nico — Mon, 04 Sep 2023 18:33:24 GMT

Re: Ruckus Switch not working

Chandini — Tue, 05 Sep 2023 11:50:59 GMT

Hi Nico

Thank you for reverting

Could you please help us with picture of the front panel of the switch ?
If the switch is connected to AP's please help us with front panel picture of the AP device.
Could you please let us know if you tried to factory reset the switch ?

Link to factory reset the 7150 Switch:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Thanks

Re: Ruckus Switch not working

Nico — Tue, 05 Sep 2023 12:14:02 GMT

Hello,

I have applied the factory reset but I still not getting any power from the other switch ports

Re: Ruckus Switch not working

Nico — Tue, 05 Sep 2023 12:14:30 GMT

here is the front panel

Re: Ruckus Switch not working

Nico — Tue, 05 Sep 2023 22:03:40 GMT

Any update??

Re: Ruckus Switch not working

Imran_ruckus — Tue, 05 Sep 2023 23:39:34 GMT

Hi @Nico

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power after a power outage.

As I can see from a picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch not working

Nico — Wed, 06 Sep 2023 00:33:00 GMT

I tried to reset it but it doesn't change anything.. My ISP is working fine..

I do not have any console cable

Re: Ruckus Switch not working

Nico — Wed, 06 Sep 2023 00:48:07 GMT

Why it is always taking hours to get a response back??

please just send me a working device so I can return this one.. Thanks

Re: Ruckus Switch not working

Imran_ruckus — Wed, 06 Sep 2023 15:12:06 GMT

Hi @Nico

Greetings!!!

Thank you for the information you shared,

Apologies, as per our policies we cannot replace the unit as this is a software issue that can be resolved with the troubleshooting steps.

Please note, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

And this forum is on a best best-effort basis support.

We need Please use an ethernet cable (both ends RJ45 plugs) and USB to type a C cable both together to perform the software recovery to the Switch.

Please perform the software recovery and let me know if you have any queries in this regard or are stuck at any point, we are happy to help you.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch not working

Nico — Wed, 06 Sep 2023 17:44:36 GMT

ok show me step-by-step everything I have to do to reset the software

Re: Ruckus Switch not working

Imran_ruckus — Wed, 06 Sep 2023 18:05:48 GMT

Hi @Nico

Thank you for the response.

Please follow the below steps to proceed with the software recovery of the Switch.

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch not working

FortunatoX — Thu, 07 Sep 2023 20:11:02 GMT

Hello,

Just to straight to the point, I have exactly the same issue on the same device, on a Lennar home, so my situations is exactly the same as Nico.

I performed the Reset instructions mentioned in the post and followed carefully the instructions. all the system LEDs flash amber, after I released the Reset button. However, the switch has been flashing more than 24 hours and the APs are not working. What should I do in this situation? How long should the switch take to move from flashing amber to its normal conditions?

I appreciate your prompt response on this matter.

Re: Ruckus Switch not working

Imran_ruckus — Thu, 07 Sep 2023 21:55:47 GMT

Hi @FortunatoX

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

If resetting with a paper clip doesn’t work, we have to proceed with the software recovery process as described in this post previously.

As this case is raised by @Nico

If you have any other queries, please raise your post in the 'RUCKUS Lennar Support' Community forum, to avoid confusion in this post thread.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch not working

Nico — Thu, 07 Sep 2023 22:16:20 GMT

is that anything that I have to do from my side??

Re: Ruckus Switch not working

Nico — Thu, 07 Sep 2023 22:16:52 GMT

my switch still not working

Re: Ruckus Switch not working

Imran_ruckus — Thu, 07 Sep 2023 23:09:23 GMT

Hi @Nico

Greetings!!!

As mentioned in one of my previous posts, we must proceed with the Software recovery to the Switch, when reset doesn’t work.

Please refer the guide shared previously and perform the software recovery to the Switch and let me know if you stuck at any point of the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Switch not working

Nico — Thu, 07 Sep 2023 23:51:00 GMT

which software should I use to check if the system boot up and perform the update as shown in the video