topic Re: Cannot Connect to Banking Apps/Websites in RUCKUS Support for Lennar Homes

Cannot Connect to Banking Apps/Websites

Maggie — Mon, 04 Sep 2023 17:21:35 GMT

Hello,

I cannot connect to any of my banking apps while using my iPhone or Mac, when connecting to the r510 ap (which is connected to an ICX 7150-C12 switch) but when connecting directly to the ATT modem/router it works fine.

I reset both APs already and the issue remains. Any ideas on how to fix this?

Re: Cannot Connect to Banking Apps

Imran_ruckus — Mon, 04 Sep 2023 17:49:30 GMT

Hi @Maggie

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Internet connectivity via RUCKUS devices is unstable.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Connect to Banking Apps/Websites

Maggie — Mon, 04 Sep 2023 19:21:00 GMT

1. It was working before and then just stopped one day. I cannot recall if there was a power outage.

There are two APs and they are both up on the ceiling. Both look the same (orange lights) but the master one has an extra green light next to the power light. Nothing is currently connected to them, hence the orange lights. They look yellow in this picture for some reason. I have already reset them and nothing changed.

Re: Cannot Connect to Banking Apps/Websites

Imran_ruckus — Mon, 04 Sep 2023 19:46:29 GMT

Hi @Maggie

Thank you for the response and the detailed information you shared.

As per the pictures you shared, light status of the Switch and the Access Point seems to be normal.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Connect to Banking Apps/Websites

Maggie — Mon, 04 Sep 2023 20:13:38 GMT

Please

Please see attached.

Re: Cannot Connect to Banking Apps/Websites

Imran_ruckus — Mon, 04 Sep 2023 20:32:54 GMT

Hi @Maggie

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Connect to Banking Apps/Websites

Maggie — Mon, 04 Sep 2023 20:47:26 GMT

This happened in the process and the APs are coming up now.

Re: Cannot Connect to Banking Apps/Websites

Imran_ruckus — Mon, 04 Sep 2023 20:54:29 GMT

Hi @Maggie

Thank you for the response and the update.

Once the Switch and APs are up, please check the below commands once again and please share its output.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Connect to Banking Apps/Websites

Maggie — Mon, 04 Sep 2023 20:55:47 GMT

Thank you, it has rebooted and seems to be working. You mentioned that I needed to update it but the unleashed ruckus app shows that I have the latest firmware. Is there somewhere else or something else I need to do to update it.

Re: Cannot Connect to Banking Apps/Websites

Imran_ruckus — Mon, 04 Sep 2023 21:23:17 GMT

Hi @Maggie

Thank you for the response and the update.

The Upgrade I mentioned is for the RUCKUS ICX-7150-C12P Switch. On which you have an old version 08080d. (Please refer to the below screenshot)

Please confirm if your Internet via RUCKUS devices is stable now to assist you with the Upgrade of the Switch.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Connect to Banking Apps/Websites

Maggie — Tue, 05 Sep 2023 02:29:20 GMT

It is stable. Thank you!

Re: Cannot Connect to Banking Apps/Websites

Imran_ruckus — Tue, 05 Sep 2023 15:00:58 GMT

Hi @Maggie

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

NOTE: Please feel free to mark the troubleshooting posts as ACCEPTED SOLUTIONS.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot Connect to Banking Apps/Websites

simonsun524 — Mon, 11 Sep 2023 03:25:48 GMT

Hi Imran,

I have similar issues as Maggie did and tried to login ICX7150-C12 Switch with ssh, but I end up with at Ruckus Unleashed Network CLI every time. What did I do wrong?

Re: Cannot Connect to Banking Apps/Websites

Imran_ruckus — Mon, 11 Sep 2023 16:05:58 GMT

Hi @simonsun524

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!

As you are getting ruckus# Prompt, meaning, you are using a Unleashed AP IP Address and NOT the ICX Switch IP Address.

As this case is raised by @Maggie

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.