topic Re: Lennar ICX 7150-12P Very slow - current forum instructions not working in RUCKUS Support for Lennar Homes

Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 14:23:08 GMT

Help! My Lennar-installed Ruckus system is very slow compared (150-200 mbps) to the internet to the AT&T gateway (~1000 mbps). I am trying to follow the instructions in the following posts:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

In my terminal I cannot get the functions to work that the instructions call for. Every time I try to use "show version" or "show flash" or “boot system flash primary yes” or "copy flash flash primary" or "copy flash flash secondary" the terminal says "The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'."

I am using a Mac for troubleshooting - PC not an option.

Please help asap!

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

Jayavidhya — Fri, 01 Sep 2023 15:00:16 GMT

Hi @ahalper0227

Greetings of the day,

Please share the screenshot of the error you are getting while opening the terminal. Also here I attach the steps on how to console access to switch in MAC.

Please follow the below steps for MAC console access to switch also steps to perform software recovery.

Mac iOS system solution

1-Install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Comand Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 16:14:53 GMT

This did not work. I have the drivers installed, entered ls /dev/cu.* and see nothing related to SiLabs. Need more support ASAP.

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 16:38:23 GMT

I was at one point able to get it it using the web GUI, but followed those instructions and now it is gone. Can no longer see the IP address even. Need support!!!

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

Jayavidhya — Fri, 01 Sep 2023 16:43:24 GMT

Hi @ahalper0227

Please share the screenshot of the error you are getting while opening the terminal.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 16:46:18 GMT

I am not getting an error - it simply does not show up. I can tell it is not showing up because it shows the same items plugged in or not.

The IP address cannot be found. When using LAN SCAN, I can only see the IP addresses of the 2 access points - not the switch.

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 16:54:05 GMT

There is no error. I cannot see it at all. There is no change plugged in or not. I also cannot see the IP address at all of the switch - only the access points.

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

Jayavidhya — Fri, 01 Sep 2023 17:01:16 GMT

Hi @ahalper0227

Please check the console connections of the switch to access the devices. To access the switch please use USB Type-C console connector to USB port on the device on your laptop.

Please follow the below link which explains the detailed view on connection and types of cables to be used:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-9FB7FB94-16E9-4FB8-8BBB-8B1BDD9B7E79.html

Please refer to the below link for console connection via USB-C cable :

https://youtube.com/watch?v=YXR4xhkw3q8&si=EnSIkaIECMiOmarE

Also please confirm whether you have installed the drivers as mentioned below.

Mac iOS system solution

1-Install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 17:37:53 GMT

I have confirmed all connections. I cannot ping the switch. I need better support than this forum please let me know a phone number I can call to get actual support, as none of this is working!

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

Jayavidhya — Fri, 01 Sep 2023 18:19:43 GMT

Hi @ahalper0227

Sorry for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

Based on your description it seems like you could not find the IP address of the switch.

To solve this issue please check whether the cables are connected properly between your ISP Router and ICX-7150-C12P switch using the below link.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also if the IP address of switch does not appear on the IP Scanner please try to restart the ISP router.

How to find my Ruckus “Devices IP address” of the device:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who%E2%80%99s-connected-to-your-wi-fi-network/

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 18:24:56 GMT

I am able to access the switch IP. I have tried these instructions with no luck on the speed.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959

My router from ATT is showing near 1000 mbps, but still the slow speed once I switch to the Ruckus system. I confirm that everything is in the proper sequence and I am booting from SPS. It seems that the switch has another issue that is significantly slowing down the wifi.

Running Image Version:Flash Primary Image Version:Flash Secondary Image Version:

SW: Version 08.0.90dT211
Compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d

08.0.90T211, size=28660224

08.0.90T213, size=32539748

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

Jayavidhya — Fri, 01 Sep 2023 18:56:11 GMT

Hi @ahalper0227

Thanks for your response.

For further troubleshooting steps please share the output of the following commands.

Show inline power

Show interface brief

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 19:09:19 GMT

Update: I was able to test a ethernet direct cable from switch to computer and that resulted in high speed matching that of directly from the router. This said it appears to be something from the switch to the access points (there are 2). I have tested each access point individually (unplugging one at a time) and they result in the same slow speed. What can I try next?

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

Jayavidhya — Fri, 01 Sep 2023 19:42:53 GMT

Hi @ahalper0227

Thanks for the detailed information.

To solve this issue please check whether the cable is in good condition or not. Also please share the output of the below commands.

Show inline power

Show interface brief

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

ahalper0227 — Fri, 01 Sep 2023 20:09:44 GMT

All the cables look fine, no damage noted.

Inline Power:

Configure Inline PowerInline Power:Allocate Power By:Priority:

Disable X	Enable
Class: 0-UnknownClass 1-Class1 2-Class2 3-Class3 4-Class4	Power Limit: 1000
3-Lowest 2-Middle 1-Highest

Select PoE PortsSelect a rangeSelect one port (none selected)

From: 1/1/1 1/1/2 1/1/3 1/1/4 1/1/5 1/1/6 1/1/7 1/1/8 1/1/9 1/1/10 1/1/11 1/1/12 To: 1/1/1 1/1/2 1/1/3 1/1/4 1/1/5 1/1/6 1/1/7 1/1/8 1/1/9 1/1/10 1/1/11 1/1/12

1/1/1 1/1/2 1/1/3 1/1/4 1/1/5 1/1/6 1/1/7 1/1/8 1/1/9 1/1/10 1/1/11 1/1/12

Inline Power Statistics

Power Supply total capacity is 124000 of which 93200 is currently available. Power has been successfully allocated 21 times.

Inline Power Port StatisticsPortStatePower (mWatts)PDPriorityFault
ErrorAdminOperConsumedAllocatedTypeClassPortStatePower (mWatts)PDPriorityFault
ErrorAdminOperConsumedAllocatedTypeClass

1/1/1	On	Non-PD	0	0	n/a	n/a	Lowest	n/a
1/1/2	On	Off	0	0	n/a	n/a	Lowest	n/a
1/1/3	On	Off	0	0	n/a	n/a	Lowest	n/a
1/1/4	On	On	3300	15400	802.3af	Class 3	Lowest	n/a
1/1/5	On	On	3400	15400	802.3af	Class 3	Lowest	n/a
1/1/6	On	Off	0	0	n/a	n/a	Lowest	n/a
1/1/7	On	Off	0	0	n/a	n/a	Lowest	n/a
1/1/8	On	Off	0	0	n/a	n/a	Lowest	n/a
1/1/9	On	Off	0	0	n/a	n/a	Lowest	n/a
1/1/10	On	Off	0	0	n/a	n/a	Lowest	n/a
1/1/11	On	Off	0	0	n/a	n/a	Lowest	n/a
1/1/12	On	Off	0	0	n/a	n/a	Lowest	n/a

General PoE DataFirmware Version

02.1.1

Cumulative Port State DataStack Unit:Slot#PortsAdmin-OnAdmin-OffOper-OnOper-OffOff-DeniedOff-No-PDOff-Fault

SU1:S1

Cumulative Port Power DataStack Unit:Slot#PortsPower Consumption
in WattsPower Allocation
in WattsPri: 1Pri: 2Pri: 3

SU1:S1

7.400

30.800

Interface Brief:

I cannot find this in the web GUI (the only way I've been able to get to the switch). Which menu item do you need from the GUI?

Re: Lennar ICX 7150-12P Very slow - current forum instructions not working

Jayavidhya — Fri, 01 Sep 2023 20:55:14 GMT

Hi @ahalper0227

Please enter the "show int brief" command on the same CLI where you entered the show inline power command.

Here I attach the result of show int brief command for your reference.

Also if you weren't able to get the result of the command please share the screenshot of the error you are getting on the screen.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community