topic Re: Ruckus ICX 7150 not working in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 not working

roopeshgupta — Tue, 15 Aug 2023 16:08:03 GMT

Post the power outage today, my ruckus wifi is not working.

there is a light in the ICX switch but no power light in all the three APs.

My internet is working thru my provider.

enclosed are the pics of the ICX swithch and API

Re: Ruckus ICX 7150 not working

Imran_ruckus — Tue, 15 Aug 2023 16:24:23 GMT

Hi @roopeshgupta

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a power outage, and Access Points do not have power.

Please note, I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.

As I can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 not working

Imran_ruckus — Tue, 15 Aug 2023 18:25:03 GMT

Hi @roopeshgupta

Please follow the process as explained in my previous post and let me know if you need any help.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 not working

roopeshgupta — Tue, 15 Aug 2023 23:59:44 GMT

The router cable was plugged in where it was in the picture before power outage and was working fine. Based on your suggestion i plugged that wire in port 1-12 and tried to reset it. It was constantly in the mode where lights were flashing.

then i plugged the router cable again in the port where it was and again did the reset and this time it worked.
I remember previously also when a technician came to home and tried moving the cable to port 1-12 it didn’t worked. This is making me think whether there is any issue with the switch itself and does it need replacement as it gives problem everytime when there is power outage

Re: Ruckus ICX 7150 not working

Imran_ruckus — Wed, 16 Aug 2023 15:16:07 GMT

Hi @roopeshgupta

Greetings!!!

Thank you for the response and the update.

Please note, this issue happens repeatedly when your Switch is on a old software version and to avoid the same we may need to upgrade your RUCKUS ICX-7150-C12P Switch to a new stable version.

We will check your current running version on the Switch to proceed with the upgrade, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 not working

roopeshgupta — Wed, 16 Aug 2023 23:58:31 GMT

Hello - below is the screen shot for the response from the commands. Please let me know if this is what you were looking for and the next steps

Re: Ruckus ICX 7150 not working

Imran_ruckus — Thu, 17 Aug 2023 15:14:10 GMT

Hi @roopeshgupta

Greetings!!!

Thank you for the response and the requested information you shared.

As I see your Switch is on an older Non-UFI version 08080d which is causing the issue multiple times. (Please refer to the below screenshot)

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 not working

Imran_ruckus — Thu, 17 Aug 2023 15:35:43 GMT

Hi @roopeshgupta

Also, I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports for new versions as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and proceed with the Upgrade process.

Please follow the Upgrade process shared in my previous post and let me know if you get stuck or need any help with the upgrade process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 not working

roopeshgupta — Fri, 01 Sep 2023 05:01:37 GMT

Hello,

I was able to upgrade the switch to 08.0.95g by following the instructions. Hopefully this should resolve the issue when next time the power goes off

Re: Ruckus ICX 7150 not working

Imran_ruckus — Fri, 01 Sep 2023 15:13:57 GMT

Hi @roopeshgupta

Thank you for the response and the update.

Great!!! Good to know that your RUCKUS ICX-7150-C12P Switch is now upgraded to a recommended stable version.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.