topic Re: Ruckus ICX 7150-C12P unable to ping when following recovery guide in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P unable to ping when following recovery guide

gventura650 — Wed, 30 Aug 2023 04:30:52 GMT

Hello, I am having issues with our Ruckus 7150-C12P switch. We recently had a blackout and it's been stuck in boot mode. When consoling in, it says that it can't get kernal image for both primary and secondary. Then, I tried using the following recovery guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Unfortunately, I cannot ping 192.168.0.2. I ensured all steps were followed and triple checked all the addresses. I even tried switching the out the cables for brand new cables to no avail. I can send pictures of the setup and screenshots of PuTTy if needed. I currently need this for work as our household works from home.

Re: Ruckus ICX 7150-C12P unable to ping when following recovery guide

Jayavidhya — Wed, 30 Aug 2023 13:38:50 GMT

Hi @gventura650

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Also please share the screenshot of the ping failed error while performing the software recovery steps.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know whether you have tried performing factory reset process or not. If not please perform the factory reset process by following the below steps and let us know the result.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P unable to ping when following recovery guide

gventura650 — Fri, 01 Sep 2023 06:26:28 GMT

I did try both of those options and it still did not work. Here are the pictures I have available.

Re: Ruckus ICX 7150-C12P unable to ping when following recovery guide

Jayavidhya — Fri, 01 Sep 2023 13:11:35 GMT

Hi @gventura650

Thanks for the detailed description.

Please try the same troubleshooting steps by turning off the windows firewall. Here I share the guide on how to turn off windows firewall.

Guide to turn off Windows firewall

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please read the guide carefully before starting the steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX 7150-C12P unable to ping when following recovery guide

gventura650 — Tue, 05 Sep 2023 21:02:13 GMT

I have tried turning off all my firewalls and also turned off Wifi to see if I could push the network through just the Ethernet cable, but it still does not work.

Re: Ruckus ICX 7150-C12P unable to ping when following recovery guide

Jayavidhya — Wed, 06 Sep 2023 12:39:24 GMT

Hi @gventura650

Thanks for the response.

Based on the troubleshooting done, seems that the management port is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community