topic Re: ICX 7150 restore failing in RUCKUS Support for Lennar Homes

ICX 7150 restore failing

akkemgari — Tue, 29 Aug 2023 21:59:15 GMT

we had a power outage right after ICX7150 did not come up. I have tried to reboot manually following with exiting post which did not help.

After setting the environment variable, no IP address is reachable. host is not alive as shown below output.

===

ICX7150-Boot>printenv
baudrate=9600
ipaddr=10.10.10.22
serverip=10.10.10.21
netmask=255.255.255.0
gatewayip=10.10.10.1
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 188/16379 bytes
ICX7150-Boot>ping 10.10.10.22
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 10.10.10.22 is not alive
ICX7150-Boot>

===

and, timeout update_uboot. please let me know how restore it?

===

ICX7150-Boot>update_uboot
Loading image to Uboot Partition 2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
TFTP from server 10.10.10.21; our IP address is 10.10.10.22
Filename 'mnz10115.bin'.
Load address: 0x61007dc0
Loading: *
ARP Retry count exceeded; starting again
ICX7150-Boot>

===

Re: ICX 7150 restore failing

Imran_ruckus — Tue, 29 Aug 2023 22:13:26 GMT

Hi @akkemgari

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying software recovery to the Switch which is stuck on a boot mode after a power outage.

As you are getting 'not alive' error, are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

When you turn off the firewall, please close the putty and restart it once again, restart the software recovery process from the setenv IP configuration. Please use the same IP Addresses for the setenv configuration as described in the software recovery guide. Sharing the guide below once again.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Tue, 29 Aug 2023 23:19:02 GMT

Thanks, Imran Sanadi, for your quick reply.

I have turned off the firewall and followed the same instructions, still no luck.

ICX7150-Boot>setenv ipaddr 192.168.0.3
ICX7150-Boot>setenv gatewayip 192.168.0.2
ICX7150-Boot>setenv netmask 255.255.255.0
ICX7150-Boot>setenv serverip 192.168.0.2
ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>ping 192.168.0.2
bcm_xgs_gmac-0 Waiting for PHY auto negotiation to complete......... TIMEOUT !
Auto-neg error, defaulting to 10BT/HD
Change GMAC speed to 10MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

when I connect ethernet cable b/w switch and mycomputer, I see weird things happending on console.

ICX7150-Boot>ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp
Unknown command 'ppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp pppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp p' - try 'help'
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>U nknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppp pppppppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppp pppppppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppp pppppttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unkno wn command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pp pppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppppppp pppppppppppppppppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppppppp pppppppppppppppttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppp pttt>Unknown command 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown c ommand 'pppppppppppppppppppppppppppppppppppppppppppppttt>Unknown command 'pppppp pppppppppppppppppppppppppppppppppppppppttt>Unknown command 'ppppppppppppppppp

appreciate your response.

Re: ICX 7150 restore failing

Imran_ruckus — Tue, 29 Aug 2023 23:57:00 GMT

Hi @akkemgari

Thank you for the response and the update.

Please unplug the RUCKUS ICX-7150-C12P Switch from the power outlet, plug it back in, and perform the software recovery process once again. Please restart the Laptop/PC as well.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Wed, 30 Aug 2023 12:09:11 GMT

@imran_ruckus, I have rebooted both my computer and Switch, no luck.

When I connect both USB and ethernet, console behaving with weird things. without USB, console is not accessible.

Re: ICX 7150 restore failing

Imran_ruckus — Wed, 30 Aug 2023 14:52:14 GMT

Hi @akkemgari

Greetings!!!

Thank you for the response and the update.

Seems like there is some issue with your laptop keyboard, the alphabet ‘p’ is getting pressed on its own from your keyboard. Could you please check that once?

Also, please share a picture showing the software recovery cable connections between your Switch and the Laptop/PC.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Wed, 30 Aug 2023 18:43:22 GMT

Hello @Imran Sanadi, can you review it and let me know the fix?

Re: ICX 7150 restore failing

Imran_ruckus — Wed, 30 Aug 2023 18:50:49 GMT

Hi @akkemgari

Greetings!!!

As mentioned in my previous post, seems like there is some issue with your laptop keyboard, the alphabet ‘p’ is getting pressed on its own from your keyboard. Could you please check that once?

Also, please share a picture showing the software recovery cable connections between your Switch and the Laptop/PC.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Wed, 30 Aug 2023 23:07:11 GMT

Hello, I have attached the screenshot that is connected b/w my computer and switch.

Ethernet configurations on my computer:

There is no keyboard issue. as I said in earlier, when I plug ethernet cable then console will not accpet any inputs and it behaves it's own way as shown in below screenshot. It is not only print 'P'.

when I remove ethernet cable the console start accept the user inputs as shown below. Please do provide some valuable troubleshooting steps instead of reboot and re-plug power cable as I have done enough troubleshooting last one week then I end up open a case on community.

Thank you.

Re: ICX 7150 restore failing

Imran_ruckus — Wed, 30 Aug 2023 23:59:26 GMT

Hi @akkemgari

Thank you for the response and the information you shared.

As I see from the screenshot, the ethernet cable you have used for the software recovery process is plugged into the incorrect port on the Switch panel. It should be plugged into the correct port as marked in the screenshot below. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Thu, 31 Aug 2023 01:05:21 GMT

ok, now console is in control. But still server is not responding when I ping.

ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>ping 10.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 10.168.0.2 is not alive
ICX7150-Boot>

TFTP connected configured as described.

Let me know if I have to make any change to connect the server.

Re: ICX 7150 restore failing

akkemgari — Thu, 31 Aug 2023 01:22:25 GMT

corrected server ip still failing...

baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPS08090k.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>
ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

Re: ICX 7150 restore failing

Imran_ruckus — Thu, 31 Aug 2023 14:53:54 GMT

Hi @akkemgari

Greetings!!!

Thank you for the response and the update.

Could you please check and let me know if you have turned off the firewall as described earlier? If not please turn off the same and try again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Thu, 31 Aug 2023 16:15:17 GMT

firewalls are disabled.

Ping failing to respond switch ip as well.

ICX7150-Boot>printenv
baudrate=9600
ipaddr=192.168.0.3
serverip=192.168.0.2
netmask=255.255.255.0
gatewayip=192.168.0.2
uboot=mnz10115.bin
image_name=SPS08090k.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>
ICX7150-Boot>ping 192.168.0.3
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again
ping failed; host 192.168.0.3 is not alive
ICX7150-Boot>

Re: ICX 7150 restore failing

Imran_ruckus — Thu, 31 Aug 2023 16:22:06 GMT

Hi @akkemgari

Thank you for the detailed information you shared,

Please make sure the Windows firewall or any firewall is in a disabled/off state for all network profiles: Domain network, Private network, and Public Network, (Please refer to the below screenshot for more information). Please check the firewall for all three options and share a screenshot for the same.

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

Please let me know if you are getting the same error or are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Thu, 31 Aug 2023 21:12:10 GMT

what is the username and password I am entering?

ICX7150-Boot>

Please Enter Password:
User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:
Please Enter Password:
User login failure.

Re: ICX 7150 restore failing

Imran_ruckus — Thu, 31 Aug 2023 21:15:15 GMT

Hi @akkemgari

Thank you for the response.

Could you please check and let me know if your RUCKUS ICX-7150-C12P Switch lights are now green and normal?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Thu, 31 Aug 2023 21:30:29 GMT

Yes, two lights are green as shown in below screenshot.

Re: ICX 7150 restore failing

Imran_ruckus — Thu, 31 Aug 2023 21:39:01 GMT

Hi @akkemgari

Thank you for the response and the update.

Great!!! Your Switch is now back to normal.

Now you can unplug the software recovery cables from the Switch and connect the APs, other device's ethernet cables to the Switch to any 1 in-12 ports as highlighted in the below screenshot. Check the Internet connectivity once all the devices are up and running.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 restore failing

akkemgari — Thu, 31 Aug 2023 21:42:44 GMT

how about username and password?