topic Re: Ruckus endpoints not receiving signal in RUCKUS Support for Lennar Homes

Ruckus endpoints not receiving signal

pramodkusuma — Tue, 29 Aug 2023 20:02:21 GMT

Hi , This is Pramod Kusuma, owner of lennar home. I have restarted my ruckus device few times and no signal coming to my end points. Last summer Team replaced my device and unfortunately running into same issue again.

Looking for speedy assistance with this issue.

My Address:

18355 Greenstone Way, Lakeville, MN 55044

Re: Ruckus endpoints not receiving signal

Imran_ruckus — Tue, 29 Aug 2023 20:18:24 GMT

Hi @pramodkusuma

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have Internet connectivity.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus endpoints not receiving signal

pramodkusuma — Tue, 29 Aug 2023 21:24:42 GMT

Re: Ruckus endpoints not receiving signal

pramodkusuma — Tue, 29 Aug 2023 21:34:06 GMT

1. If it worked before, was there any power outage before you started facing this issue?

It was always working and slowly experienced issues in last 2 months. There is no significant out recently that Im aware or at home. There might have been glitches.

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Attaching picture

My internet is working fine via wi-fi router and modem as well.

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Attaching picture.

Re: Ruckus endpoints not receiving signal

Imran_ruckus — Tue, 29 Aug 2023 21:55:53 GMT

Hi @pramodkusuma

Thank you for the response and the detailed information you shared.

Please try to reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch once and check if you get the Access Points back online.

If that doesn’t work, we may have check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus endpoints not receiving signal

pramodkusuma — Tue, 29 Aug 2023 23:03:01 GMT

SSH@ICX7150-C12-Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j
(29360128 bytes) from Primary SPS08090j.bin (UFI)
SW: Version 08.0.90jT211
Compressed Primary Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compiled on Mon Jul 13 08:53:29 2020

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3839R08Y
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 15 minute(s) 16 second(s)
The system started at 00:02:06 GMT+00 Sat Jan 01 2000

The system : started=cold start

SSH@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:08.0.90jT211 (SPS08090j.bin)
Compressed Sec Code size = 33554432, Version:08.0.90jT213 (SPR08090j.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compressed Sec Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Code Flash Free Space = 1130897408
SSH@ICX7150-C12-Switch#

Re: Ruckus endpoints not receiving signal

Imran_ruckus — Tue, 29 Aug 2023 23:57:45 GMT

Hi @pramodkusuma

Thank you for the response and the information you shared.

I see your Switch is on a latest stable version and seems to be normal. I would suggest unplug and plug the Access Point ethernet cables from the Switch then check if it comes online. Usually takes some time to come online.

If that doesn’t work, we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.