topic Re: Ruckus R510 Slowness in RUCKUS Support for Lennar Homes

Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 21:13:04 GMT

Ruckus R510 Slowness - My topology Comcast Xfinity X1 router with 1Gbps service, measuring 850Mbps as the output. This goes to a Rucker switch C12P, and the output there is 825Mbps. However, coming out of the 2 APs, even with AP to AP speedtest, its only 400Mbps. At remote location in my house, i am only getting 40Mbps. Troubleshooting with Lennar Home network specialist, everything pointed back to the 2 APs, Ruckus R510 Unleashed. What was the last known working FW version that supported full-duplex speedtest with results near max speed ~800Mbps+?

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 21:17:59 GMT

Good afternoon, What kind of device are you testing with? also, I feel like knowing your SNR/RSSI channelization (Width), how many streams your running would be important to know as well.

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 21:22:20 GMT

multiple devices, laptop, wired connection. We took the APs, directly to the Switch, which is hardwired to the Comcast Modem/Router. Disabled the WiFi SSID on the router. version of FMW I am running on Ruckus Unleashed R510 now is: Current firmware version: 200.7.10.102.64
I dont believe we have a noise or RF issue. more like fwm version or configuration.

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 21:39:33 GMT

interesting, so you're having a bandwidth problem while connecting through eth1 as well? Are you by chance using a local IPERF3 server to help you? My thought here is that you'll need whoever owns the APs(owns the support entitlement) to set up a case with support directly.

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 21:48:10 GMT

Yes, Eth1 straight to the Switch, no issue. 825Mbps. We already opened a case with Ruckus.
We just downgraded to older version: R510_200.6.10.1.312.bl7
No, we are not using local IPERF3 server at all.
and wifi speedtest coming off of the Ruckus APs, doubled. However, AP-2-AP still hovering at 425Mbps.
The excercise of downgrading to an older fmw doubled our speedtest on WiFi, leads me to think this is a purely firmware issue.

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 21:58:13 GMT

I agree with you. Best of luck!

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 22:45:49 GMT

The only problem is the older firmware comes with a known bug of range fluctuations... So, now I am getting anywhere between 40Mbps-400Mbps in the main area of the house. Latest firmware was 40Mbps-170Mbps

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 22:58:31 GMT

In general, i've been fighting this issue for the past 6 months(since May) since I moved into my new smart home. Being a software & electronics person myself, working in the high tech industry for 32 years, i do not have a warm and fuzzy on this product. I do not recommend this product to anyone, the way it was thrown into the market unreliable and full of bug. I wish they address these issues, of bandwidth, range and stability in new firmware soon.... I just wish they would give me the latest and greatest product to drop in place of the R510 Unleashed, since they put a faulty designed devices in my new house... I've spent endless hours, and now with Lennar Network specialist, i am confidence to say this is a truly fault-fully designed product.

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 23:03:13 GMT

Have you tried Stand Alone firmware? Also, if you've got an extra box, why not plug into your 12C with 1gb ETH and run IPERF3, this may help at least bring your internet out of the testing.

Re: Ruckus R510 Slowness

tyler_riddle_6u — Thu, 21 Nov 2019 23:06:06 GMT

This seems about right. According to the specs, it should get theoretically 867 Mbps. This assumes a Wave 2 device capable of utilizing 80 Mhz channelization on 5ghz.

https://www.ruckuswireless.com/products/access-points/ruckus-indoor/ruckus-r510

When it comes to WiFi, take the spec, cut it in half and generally you'll get your real life throughput. Sure there might be Firmware issue, but... this seems normal.
Are you sure you are using 5ghz on all your devices? Maybe try disabling 2.4 so you are getting a more isolated test.

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 23:08:45 GMT

I agree Phy rate and Link rate aren't the same. I do wonder about joseph's speed variability. I feel like IPERF3 will give him a better more nuanced result. don't forget to run your tests in '-R' mode!

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 23:09:58 GMT

Yes, i have an extra router, i can do that and update you.

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 23:11:58 GMT

I am not sure about being on 5Ghz all the time. The Home network guy told me, it automatically scaled betwteen 2.4Ghz and 5Ghz as neeeded. But, lots of smart devices in the smart home are on 2.4Gghz, so I can't completely disabled that antenna.

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 23:12:24 GMT

I've got an R610 with unleashed here, I'll play with that too.

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 23:13:34 GMT

You can spin up a new SSID and select 5ghz instead of 'both' 2.4 and 5ghz

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 23:14:50 GMT

ok, have to read up and refresh my memory on iPerf3. Will do that with the other experiment you suggested and update here, later..
Btw, these are R510s Unleashed, not R510s Wave 2 Ruckus APs.

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 23:19:25 GMT

um, wired to wired using iperf3. (Baseline)
wired to wireless doing using iperf3
wireless to wireless ( same AP) using iperf3
wireless to wireless (Adjacent APs) using iperf3
I'm doing my tests now!!!

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 23:28:13 GMT

i dont have usb-c adaptor on my laptop for Ethernet. I was using it earlier from the Lennar guy.

Re: Ruckus R510 Slowness

joseph_nguyen_g — Thu, 21 Nov 2019 23:29:17 GMT

btw, do you have the command that you want me to user with iPerf3 handy?

Re: Ruckus R510 Slowness

andrew_giancol1 — Thu, 21 Nov 2019 23:49:06 GMT

Wired server to wired client - 94.4mbit / 94.7mbit (wired client is 100mb/s max both client and server are on a NETONIX WS-8-250-AC)
wired server to a wireless client - 780mbit / 533mbit (i can download faster from the server then I can send)
Wireless to Wireless (i only have a single AP here) 117mbit / 68mbit (Linksys AE3000 on the server)
I hope that helps in some way.