topic Re: Switch does not have any power in RUCKUS Support for Lennar Homes

Switch does not have any power

manojkr — Mon, 28 Aug 2023 23:32:48 GMT

Suddenly our ICX 7150-C12P switch went offline. We had no power outage or any other issues. No method gives it power, when plugging and unplugging, no lights power on. I’ve tried to reset and had the same result. I’ve tried a different power cord and same result. It seems to me that it is non-operational. I followed the steps mentioned in one of the Lennar forum:
Solved: RUCKUS Forums - Ruckus switch ICX 7150 does not turn on - Ruckus t... - CommScope RUCKUS Community Forums (ruckuswireless.com) with no success. It looks like it is completely dead and needs to be replaced,

Serial Number for switch is FEK3208P12L

Re: Switch does not have any power

Eddie_Felmer — Tue, 29 Aug 2023 13:04:04 GMT

Seems dead! Log a support case for it to be RMA'd as according to the warranty checker it has valid limited lifetime warranty (as long as you are the original purchasing customer). A NBD replacement will be sent, but NBD depends on whether the support team validate its a hardware failure before the daily RMA processing task, and your region. Typically replacements are received within 24-48 hours of fault being confirmed.
You do not require remote a support contract to log an RMA case for a dead switch.

Re: Switch does not have any power

Jayavidhya — Tue, 29 Aug 2023 13:52:06 GMT

Hi @manojkr

Greetings of the day,

Please share the image of the switch and the access points showing the LED status and the cable connections.

Before uploading the images please try to login to the RUCKUS account.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch does not have any power

Jayavidhya — Tue, 29 Aug 2023 13:53:35 GMT

Hi @Eddie_Felmer

Greetings of the day,

As this case was raised by @manojkr

To avoid confusion please create a new case explaining all the detailed description of the issue.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch does not have any power

manojkr — Mon, 18 Sep 2023 02:27:00 GMT

Please get the photo of switch connected to power. When I plug in green lights blink for less than a second then disappears and never come back. I already tried to do the factory reset multiple times but it did not power on. This was working fine but suddenly stopped working even there was no power outage in my area. It looks like it is completely dead and needs to be replaced.

Re: Switch does not have any power

Jayavidhya — Mon, 18 Sep 2023 13:14:28 GMT

Hi @manojkr

Please try replacing the another power cord with the switch as mentioned below. Also please share the video of the switch showing no light status and upload the video of the switch using the below link.

Here I attach the link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Switch does not have any power

manojkr — Tue, 19 Sep 2023 23:37:37 GMT

I don’t have permission to upload the video. Please grant the acess.

Re: Switch does not have any power

manojkr — Tue, 19 Sep 2023 23:40:45 GMT

You need to grant access to tellmanojkr@gmail.com.

Re: Switch does not have any power

Imran_ruckus — Wed, 20 Sep 2023 15:10:24 GMT

Hi @manojkr

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Apologies for the inconvenience.

I have now granted access to the drive; you can now upload the requested Video.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch does not have any power

manojkr — Wed, 20 Sep 2023 16:44:02 GMT

I have uploaded the video. Please let me know if you don’t get it.

Re: Switch does not have any power

Imran_ruckus — Wed, 20 Sep 2023 17:27:28 GMT

Hi @manojkr

Thank you for sharing the requested PICTURES and VIDEO.

Based on the troubleshooting done and we saw in the VIDEO you shared, your ICX-7150-C12P Switch is not powering up, and when plugged into a power outlet there is no power to the Switch. Also, you tried to reset. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This SWITCH unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.