topic Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP in RUCKUS Support for Lennar Homes

Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Fri, 04 Aug 2023 02:12:12 GMT

I recently moved into a 4 year old Lennar home which has ICX7150 C12p switch and 2 R510 AP's.

Spectrum guy connected his modem and router and its working. But when I connect the ethernet out of router to one of the 12 ports of switch, I don't see any lights coming up on the port. AP's are also not showing any lights. There are only 2 lights on switch which are green and amber. I've power cycled switch and router several times but no luck. I've seen some posts advising on resetting the switch by inserting a pin but with that I kept seeing flashing amber lights and no green lights. I have no experience of connecting a laptop to a switch for configurations.

Can I get some help on resolving this issue. can we have someone come out and fix it for us?

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Thu, 03 Aug 2023 19:11:20 GMT

Hi @RuckusIssues

Greetings of the day,

Based on your description your switch has one green and one yellow light, it means that the switch is stuck in boot mode. If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Sun, 27 Aug 2023 04:17:59 GMT

Can you please send me the steps to be used from a MAC instead of PC? I tried searching around but couldn't find it.

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Mon, 28 Aug 2023 12:57:13 GMT

Hi @RuckusIssues

Please follow the below steps for MAC console access to switch also steps to perform software recovery.

Mac iOS system solution

1-Install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Comand Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Once you gained access to the CLI please follow the step 5 in the below link and download the firmware, we require performing the software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483#M1816

Tutorial video: https://www.youtube.com/watch?v=RHriOYYD_iI

How to perform a Software Recovery Article?

https://support.ruckuswireless.com/articles/000006823

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Mon, 28 Aug 2023 14:56:21 GMT

Thanks. I was able to console in to the switch and run the software recovery. switch is back online now but before the software recovery process finished, it stopped at POE switch port 3 and 5 where my AP's are connected and eventually started giving message saying TFTP session time out. I had to close the terminal after that. Both AP's are working fine along with all ethernet connected devices.

I wanted to check if I need to do the whole process again? or do I need to install a newer version of Image and boot file this time?

Also I see on ruckus.unleashed.com, one of my AP's show speed 100mbps(Master with 20 clients connected) and other one shows 1GBPS(member with 8 clients connected). is there something to be fixed here?

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Mon, 28 Aug 2023 15:33:49 GMT

Here's a screenshot from the ruckus portal.

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Mon, 28 Aug 2023 17:00:57 GMT

Hi @RuckusIssues

Please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Mon, 28 Aug 2023 17:48:02 GMT

Hello,

Please see the screen shots from speed test.

1. SpeedTest from ISP router on Wi-Fi

2. Speed Test from Master AP(which show's up to 100mbps speed on ruckus portal)

3. Speed Test from member AP(which show's up to 1000 mbps speed on ruckus portal)

My question is, why is Master AP capping the speed to 100 MBPS when member AP shows 1000 MBPS. I understand that maximum speed is decided by the ISP but Master AP shouldn't be restricting it unlike member AP. is there a config that I should be looking at?

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Mon, 28 Aug 2023 18:40:17 GMT

Hi @RuckusIssues

Thanks for your response.

Based on the description it seems like your switch may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. Please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Mon, 28 Aug 2023 19:21:07 GMT

Hello,

Reading from the symptoms mentioned in the link you provided

Symptoms:

Websites not loading
Devices getting disconnected or having problems working as intended.
Network dropping at random points in time.
Smart devices not being able to connect to the internet.
Unleashed dashboard sometimes as “Disconnected” on the Internet tab.

I don't have any of these symptoms. I am only concerned about the speed capping at 100 mbps from only 1 AP. if its an issue from the Switch itself, then it should cause problems at both AP's not just one of them. Please see screen shots from switch's GUI. it shows its loading from primary. Please guide me on next steps.

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Mon, 28 Aug 2023 20:31:24 GMT

Hi @RuckusIssues

To solve this issue please check whether the cable is in good condition or not. Also please share the output of the below commands.

-Enable

-Show flash

-Show inline power

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Tue, 29 Aug 2023 14:43:51 GMT

Hello,

Both the AP's are connected to Switch using CAT6 cable. I've checked these values from UI. Please see the screenshot below.

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Tue, 29 Aug 2023 15:20:34 GMT

Hi @RuckusIssues

Thanks for your response.

To find the root cause of the issue please perform the following commands and share the output:

enable

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Tue, 29 Aug 2023 15:58:02 GMT

Do I have to console in the switch to run these commands or can they be run through the GUI too?

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Tue, 29 Aug 2023 16:10:16 GMT

Hi @RuckusIssues

To run these commands we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Tue, 29 Aug 2023 18:28:35 GMT

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Tue, 29 Aug 2023 19:12:27 GMT

Hi @RuckusIssues

Thanks for your response,

Please try to unplug the cable of the master AP and plug into one of the 12 ports of the switch and check the speed.

Also please share the output of the following command.

"show interface brief"

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Tue, 29 Aug 2023 19:29:45 GMT

I have already tried swapping the ports between master and member AP's on the switch but it didn't help.

Here's the output of "show interface brief"

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

Jayavidhya — Tue, 29 Aug 2023 19:58:45 GMT

Hi @RuckusIssues

Thanks for your response.

Based on the outputs seems like that the device that is connected to the Switch have a bad cable. This can affect performance causing the speed to be very slow through that access point.

Please try to replace the cable with a good one.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX-7150 C12p showing green and amber light and not powering R510 AP

RuckusIssues — Thu, 05 Oct 2023 22:09:25 GMT

This is for other folks who may come in later trying to find resolution to similar problem.

Instead of replacing the wire (which was sandwiched between 1st and 2nd floor) I tried to replace the RJ45 connectors of the supposedly faulty cable going from Switch to AP. I ordered an RJ45 crimping kit off of Amazon to clip both the ends and put new RJ45 connectors on it and that did the trick. So now I have 1gig speed on both AP's.