topic R510 AP no internet in RUCKUS Support for Lennar Homes

R510 AP no internet

coltenroberts88 — Mon, 28 Aug 2023 15:29:59 GMT

I have three APs, all of which are R510. two of them work fine, the other 1 does not. It has the Power light green and CLT light blinking slowly.

I've tried switching ethernet ports and continue to have the issue.

I've done a hard reset, and then tried to connect through my phone. It will say im connected, but the wift bands at the top of the phone never show up. In the app i get the following error, "Un-leashed, You are connected to config me however the connection to the unleashed AP is not established yet. Please wait for the WiFi symbol to appear at the top status bar before continuing"

I've waited close to an hour without it connecting.

Re: R510 AP no internet

Imran_ruckus — Mon, 28 Aug 2023 16:07:16 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of your 3 RUCKUS R510 Access Points is not working with CTL and PWR light blinking.

Could you please let me know to which port of the RUCKUS ICX-7150-C12P Switch the affected AP is connected? Please share the picture of the same, as shown in the below screenshot.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Mon, 28 Aug 2023 16:18:53 GMT

The arrow is pointing to the AP that is not working.

Re: R510 AP no internet

Imran_ruckus — Mon, 28 Aug 2023 17:12:34 GMT

Hi @coltenroberts88

Thank you for the response and the information you shared.

The connections and light status of the Switch seem to be normal, now we may need to factory reset the APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Mon, 28 Aug 2023 19:09:08 GMT

I’ve tried this three times. Each time I do get the configureme wireless network, however I am unable to connect to it.

I’ve used the serial number as the password, and still don’t get anywhere.

when trying to set it up via the app I get the following error

“

You are connected to config.me

however the connection to the

Unleashed AP is not established vet.

Please wait for the WiFi symbol to appear on the top status bar before continuing.”

when trying through my computer and going to unleashed.ruckuswireless.com I get a no internet message.

Re: R510 AP no internet

Imran_ruckus — Mon, 28 Aug 2023 19:54:26 GMT

Hi @coltenroberts88

Thank you for the response and the update.

Please note, as mentioned in my previous post. Unplug 2 Access Points and keep only ONE access point connected to your Switch, press the reset button from a paper clip on the connected Access Point. Now you should see configure.me-xxxxxx Wi-Fi SSID, please connect to the same and complete the configuration on a web browser explained in the video shared in my previous link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Mon, 28 Aug 2023 20:14:47 GMT

Imran,

i did disconnect the other to access points from the switch and only had the one Acess Point connected when doing the reset.

I’m unable to connect to the configure.me Wifi. As mentioned in my previous post, I get an error message.

Colten

Re: R510 AP no internet

Imran_ruckus — Mon, 28 Aug 2023 20:51:43 GMT

Hi @coltenroberts88

Thank you for the response and the information you shared.

Please unplug the AP you are trying to factory reset with and try with a different Access Point.

I would suggest you unplug all the ethernet cables plugged into the Switch ports and reboot it once (unplug and plug from the power outlet). Now only plug the ISP (Internet Service Provider) Router and ONE AP ethernet cables into any 1 in-12 ports. Please try performing a factory reset.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Mon, 28 Aug 2023 21:21:05 GMT

The other 2 access points work fine, I don’t see how doing a factory reset in a working access point with fix the one that isn’t working.

I unplugged everything from the switch except the access point that isn’t working and tried the factory reset with the same results.

Re: R510 AP no internet

Imran_ruckus — Mon, 28 Aug 2023 23:56:06 GMT

Hi @coltenroberts88

Thank you for the response.

Please note. The factory reset of the Access Points doesn’t mean it’s only resetting a non-working AP. When we perform a factory reset it will reset your RUCKUS unleashed network in which all your connected APs get connected by sharing all of it’s configurations with each other. One acts as a Mater and the remaining slave.

The Access Point on which we perform the factory reset with configuration as described in my previous post guide and video will act as a Master and once you connect the remaining APs to the Switch will act as a slave AP by getting all the configuration information from the Master.

Please perform the factory reset on another Access Point and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Fri, 01 Sep 2023 17:16:30 GMT

I followed the instructions with another AP.

I still have the same issue with my AP that is upstairs now working

colten

Re: R510 AP no internet

Imran_ruckus — Fri, 01 Sep 2023 17:47:56 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for the response.

Apologies, I am a little confused. Could you please clarify which APs are working and which are not?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Fri, 01 Sep 2023 18:40:58 GMT

I have 3 APs in my house. One is not working and two are working.

i tried a reset on the not working one with no success. I was then told to do a reset on a working one… that did not work either.

colten

Re: R510 AP no internet

Imran_ruckus — Fri, 01 Sep 2023 19:22:46 GMT

Hi @coltenroberts88

Thank you for the response and the update.

Could you please let me know if you have an 12 VDC external power adapter (Usually you find it connected to the ISP Router) to connect to the R510 Access Point and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot)

Please confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Sun, 03 Sep 2023 23:32:41 GMT

Plugging a 12 volt dc power cable into it and an Ethernet (I tried both the POE and a regular) yielded the same results. No wifi was coming through.

colten

Re: R510 AP no internet

Imran_ruckus — Mon, 04 Sep 2023 15:01:13 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for the response and the update.

Could you please let me know when you connect only the 12 VDC adapter to the AP and press the reset button until its PWR light turns red? Do you see configure.me.xxxx Wi-Fi SSID and able to configure by connecting to it as explained in the factory reset process?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Mon, 04 Sep 2023 18:19:19 GMT

I did the reset and tried to connect to the configure.me network and am getting the same error with neither my computer or phone being able to connect fully to the AP.

error: “

Unleashed

You are connected to config.me however the connection to the Unleashed AP is not established yet.

Please wait for the WiFi symbol to appear on the top status bar before continuing.”

Re: R510 AP no internet

Imran_ruckus — Mon, 04 Sep 2023 20:07:07 GMT

Hi @coltenroberts88

Thank you for the response and the information you shared.

Could you please let me know, what is the light status of your affected Access Point when you plug it into the 12 VDC external adapter? Could you also help us with its picture?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP no internet

coltenroberts88 — Tue, 05 Sep 2023 16:51:26 GMT

Yes i did the reset.

Here is a picture of the AP. The cntrl light blinks slowly.

Re: R510 AP no internet

Imran_ruckus — Tue, 05 Sep 2023 19:54:01 GMT

Hi @coltenroberts88

Greetings!!!

Thank you for the response and the update.

As you have the CTL light blinking slowly, meaning the Access Point is trying to contact the Master Access Point.

Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Could you please connect the Access Point back to the Switch port and perform the IP Scan? Check the IP Addresses with the name ‘Ruckus Wireless’ and try to access it on a web server.

Below is the guide on how to perform an IP scanner on your local network to identify the switch or Access Point’s IP addresses very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Please share a screenshot showing all the IP Addresses from the IP Scan results.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.