topic Re: AP’s won’t power on after power outage in RUCKUS Support for Lennar Homes

AP’s won’t power on after power outage

gladyspaulette — Tue, 09 May 2023 15:04:32 GMT

Hi, I have an ICX 7150 C12P.
My power went out last night and the box itself has an amber light for SYST and a green light for PWR. I’ve tried resetting but I can’t get the AP’s to connect. Any help is much appreciated.

Re: AP’s won’t power on after power outage

Jayavidhya — Tue, 09 May 2023 16:28:36 GMT

Hi @gladyspaulette

Greetings of the day,

Based on your description, if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Best regards,

Jayavidhya

Lennar Home Community

Re: AP’s won’t power on after power outage

gladyspaulette — Mon, 28 Aug 2023 00:53:00 GMT

Hello,

I attempted the steps provided on multiple occasions and it has not resolved the problem. Could someone please contact me directly to trouble shoot OR for new access points to be mailed. This is starting to really impact my ability to work from home and I need to resolve it soon.

Warm regards,

Gladys

Re: AP’s won’t power on after power outage

Jayavidhya — Mon, 28 Aug 2023 14:52:56 GMT

Hi @gladyspaulette

Greetings of the day,

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

Please let us know whether you have tried performing software recovery process or not.

Also if you find difficulties in following the steps please share the screenshot of the error you are getting while following the steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community