topic Re: Lennar Ruckus in RUCKUS Support for Lennar Homes

Lennar Ruckus

Jhnnyrms — Tue, 07 Mar 2023 14:32:34 GMT

Does Lennar provide in home support or are residents suppose to fix problems on there own. Every time I submit a service request it gets closed out and sends me to a self help site. My Ruckus no longer works and I can’t find any assistance.

Re: Lennar Ruckus

plazatin — Tue, 07 Mar 2023 18:22:54 GMT

I have the same issue. I would like to pay someone. I've called Geek Squad and other local companies to fix my Ruckus equipment, but they can't do anything with it. Please advise. Again, I will pay for support. I'm getting 150-200 down on my GB connection. Thanks!

Re: Lennar Ruckus

Imran_ruckus — Tue, 07 Mar 2023 18:33:09 GMT

Hi @Jhnnyrms

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

I truly apologize for the inconvenience.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Please do let us know about the issue you are facing, we will assist and help with the troubleshooting steps. We are happier to help you.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, we would recommend that you seek outside help or a technician.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar Ruckus

plazatin — Tue, 07 Mar 2023 18:43:54 GMT

Thanks Imran - can you please recommend partner technicians we can call?

Best Buy Geek Squad came to my house earlier today, they cannot support Ruckus devices. Two other installers cannot work on it either. Your tech support is great, but I can not waste any more time on this. I am interested in paying someone to configure and support, as per your note above. Thanks!

@Imran_ruckus wrote:
Hi @Jhnnyrms
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
I truly apologize for the inconvenience.
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.
Please do let us know about the issue you are facing, we will assist and help with the troubleshooting steps. We are happier to help you.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow. However, if you continue to have difficulty following the steps, we would recommend that you seek outside help or a technician.
Thank you again for understanding.

Best regards,
Imran Sanadi
Lennar Home Community.

Re: Lennar Ruckus

Imran_ruckus — Tue, 07 Mar 2023 20:03:58 GMT

Hi @plazatin

Thank you for the response.

Apologies again, as mentioned, Effective November’2022, Ruckus Support for Lennar Homes customers will be via this community forum only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We request you please do let us know about the issue you are facing, we will assist and help with the troubleshooting steps.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow. If any help is required on the troubleshooting steps or if you are stuck at any point, we will assist you via this community forum as easily as possible.

Thank you again for understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Lennar Ruckus

vasuri417 — Sun, 27 Aug 2023 14:21:32 GMT

Hi Imran- My master AP is getting the Public IP address of AT& T and its made rest of the AP in home - disconnected. I had the same issue in 2021 and one engineer connected me and fix this. would you please help me in this situation

Re: Lennar Ruckus

Imran_ruckus — Mon, 28 Aug 2023 15:20:48 GMT

Hi @vasuri417

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

If your AP is assigned with a Public IP Address, may happen when your ISP (Internet Service Provider) router is IP Passthrough enabled. It has to be in a disabled state to avoid any issues with the connectivity. I suspect this may be the reason for the issue you are facing. Please login to your ISP router account and disable the same. (Please refer to the below screenshot)

And as this case is raised by @Jhnnyrms which is old and now closed.

If you have any other queries, to avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.