topic switch not responding to IP ping showing disconnected in app in RUCKUS Support for Lennar Homes

switch not responding to IP ping showing disconnected in app

donny671 — Fri, 25 Aug 2023 21:19:45 GMT

I am unable to get my switch (icx7150-C12) to respond to its IP address or connect to the system

Re: switch not responding to IP ping showing disconnected in app

Imran_ruckus — Fri, 25 Aug 2023 21:49:52 GMT

Hi @donny671

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch showing disconnected in the Unleashed App.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: switch not responding to IP ping showing disconnected in app

donny671 — Fri, 25 Aug 2023 22:14:21 GMT

1. I have three access points 1 is a master.

2. My internet is stable

3. My system was working properly prior to a power outage. Once power came back online I updated the access points and they came back online however the switch has been disconnected. I just started a factory rest but I am unable to still connect to the IP address of the switch and it does not show when I scan the network for IP addresses

Re: switch not responding to IP ping showing disconnected in app

Imran_ruckus — Fri, 25 Aug 2023 22:34:22 GMT

Hi @donny671

Thank you for the response and the information you shared.

Please unplug the ethernet cable that is coming from the ISP Router (I believe it’s the yellow color I see in the picture you shared) and plug it into another port in any 1 in-12 ports as highlighted in the below screenshot.

Once it is done, please reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP (Internet Service Provider) Router. After the reboot is complete, please perform the IP Scan once again and check if there is any IP Address of Switch with the name Ruckus Wireless or Brocade Communications. Please share the screenshot of the same.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: switch not responding to IP ping showing disconnected in app

donny671 — Fri, 25 Aug 2023 23:01:44 GMT

I have completed all of the above steps.

I am able to find the IP address for the switch through my router app. When I login to the dashboard and try to add the IP address to the switch it gives me the error message failed to ping ICX (shows IP address I put in). Suggest checking the network.

Re: switch not responding to IP ping showing disconnected in app

Imran_ruckus — Fri, 25 Aug 2023 23:39:48 GMT

Hi @donny671

Thank you for the response and the update.

We will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P.

As you know the IP Address of the Switch, please follow the below step.

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: switch not responding to IP ping showing disconnected in app

donny671 — Fri, 25 Aug 2023 23:49:38 GMT

I am un able to access the IP address in either putty or moba. I am also unable to ping the IP address in the dashboard

Re: switch not responding to IP ping showing disconnected in app

Imran_ruckus — Fri, 25 Aug 2023 23:59:02 GMT

Hi @donny671

Thank you for the response and the information you shared.

Please try to log into your Switch via web browser on you laptop.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please let me know once you log in or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: switch not responding to IP ping showing disconnected in app

donny671 — Sat, 26 Aug 2023 00:45:42 GMT

I am logged into the switch but I am unable to put in a password when I am in the Putty

Re: switch not responding to IP ping showing disconnected in app

Imran_ruckus — Mon, 28 Aug 2023 15:09:22 GMT

Hi @donny671

Greetings!!!

Thank you for the response and the update.

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.