topic Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p... in RUCKUS Support for Lennar Homes

I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP please

nickdu — Fri, 25 Aug 2023 02:10:00 GMT

My home's ICX7150-C12-Switch has not worked for a couple of weeks. I tried every Password you guys send here, But they're all incorrect. What can I do next?😱

Password I have tried:

Usernames: Passwords:

Admin sp-admin

Super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP plea

Squozen — Fri, 25 Aug 2023 09:44:02 GMT

The next step is a factory reset of the switch.

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p...

Jayavidhya — Fri, 25 Aug 2023 13:30:49 GMT

Hi @nickdu

Greetings of the day,

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also if the default credentials doesn't work we need to perform password recovery process.

Here I share the guides and steps on how to perform password recovery.

For password recovery we need physical access to the ICX-7150-Using the console connection.

Here is a short guide :

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Video link as reference : https://www.youtube.com/watch?v=XJS28DWbHM4

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

device> enabledevice# configure terminal
device(config)# username USERNAME password PASSWORD

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p...

nickdu — Fri, 25 Aug 2023 19:01:20 GMT

Thank you for your reply, I checked my devices and took pictures :

RUCKUS LED lights: reference the document link you sent me. Lights from 1 to 19 are all off.

R510 LED lights: 5 lights are all off.

ICX-7150 had no power light on. I tried to reset ICX-7150 power, but the lights flashed once and all off.

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p...

Jayavidhya — Fri, 25 Aug 2023 18:47:04 GMT

Hi @nickdu

Before uploading the photos please login to the RUCKUS account and you can upload the image.

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p...

nickdu — Fri, 25 Aug 2023 19:02:57 GMT

Got it, I have edited my last reply.👍

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p...

Jayavidhya — Fri, 25 Aug 2023 20:55:06 GMT

Hi @nickdu

Please share a video while the ICX7150 is connected directly to the power outlet, and showing there are no lights.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Here I attach the link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Also please try to check by replacing the another power cord with the switch and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p...

nickdu — Sat, 26 Aug 2023 04:16:28 GMT

Hi Jayavidhya,

Thank for your reply. I changed another power cord of switch and it worked. But another issue came up when I boot the device.

I got an error message: PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

That made me can't reset my device's password. I don't know what to do now😂.

Here's the log:

//////////////////////////////log//////////////////////////////

1/1/1 to 1/1/12 detected. Initializing....

2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1

PoE Event Trace Logging enabled for unit 1

PoE Info: PoE module 1 of Unit 1 initialization is done.

PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.

////////////////////////////////log//////////////////////////////////

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p...

nickdu — Sat, 26 Aug 2023 04:23:17 GMT

The Switch is working, but some lights color aren't green and my AP devices still no power.

I stuck here, after boot switch, can't reset password:

Re: I've tried every password combo but still can't login my home's lICX 7150-C12P Switch, HELP p...

Jayavidhya — Mon, 28 Aug 2023 13:19:09 GMT

Hi @nickdu

For better understanding of the issue please share the output of the below commands.

Show version

Show inline power

Show inline power detail

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community