topic Re: POE Failing in RUCKUS Support for Lennar Homes

POE Failing

wjwagnerjr — Fri, 25 Aug 2023 15:56:40 GMT

On my ICX 7150-C12P the POE functionality is continuously failing. Cycling power will restore all ports, but then after about 30 min the POE ports will fail while the rest of the ports continue to function. Any suggestions?

Re: POE Failing

Imran_ruckus — Fri, 25 Aug 2023 16:05:39 GMT

Hi @wjwagnerjr

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your RUCKUS setup is not working, with multiple reboots and PoE unstable.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: POE Failing

wjwagnerjr — Fri, 25 Aug 2023 16:13:38 GMT

1. This is an existing system that has been working fine for the last year.

2. Picture included. Green lights for SYST and PWR as well as all connections that do not require POE. The connections that use POE have no lights.

3. ISP stable, no issues.

4. 2 access points. Access point that uses POE is completely off, no lights. Access point that is traditionally powered is working fine.

Re: POE Failing

Imran_ruckus — Fri, 25 Aug 2023 16:24:05 GMT

Hi @wjwagnerjr

Thank you for the response and the update.

As per the Switch light status, it is in a normal state. However, as APs are not getting power, we may have to check the PoE port and some other details of the Switch by getting CLI access to the Switch. please follow the below steps to check the same.

Please follow the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: POE Failing

wjwagnerjr — Fri, 25 Aug 2023 17:53:37 GMT

Screenshots attached. Looks like a "Main Supply Voltage Low" problem.

Re: POE Failing

Imran_ruckus — Fri, 25 Aug 2023 18:43:17 GMT

Hi @wjwagnerjr

Thank you for the response and the information you shared.

As I can see from the screenshots you shared your Switch is on a older unsupported version (08061a) as highlighted in the below screenshot. We suggest you upgrading your RUCKUS Switch to a latest stable version.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08061a (your current version)>>8080f>>8095g

(PLEASE NOTE: Ignore 8095h and use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: POE Failing

Imran_ruckus — Fri, 25 Aug 2023 18:51:56 GMT

Hi @wjwagnerjr

Please follow the upgrade process as described in my previous post and let me know if you get stuck at any steps or need any help in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.