topic Re: Just moved in in RUCKUS Support for Lennar Homes

Just moved in

gloverau1 — Tue, 22 Aug 2023 18:27:12 GMT

Hello,

We just moved into a Lennar home. We are the second owners. I cannot connect to my Ruckus. The Ruckus is not discoverable via wifi connection. On the Ruckus board, it says the Wifi Name is Lennar-XXXXXXX (I left the numbers off), and has a password provided, but that wifi does not show on my phone or my laptop. I used Advanced IP Scanner software and found an IP address to a Ruckus unit. When I type that IP address into my browser, the Unleashed Login pops up but I cannot log in. I have tried the admin username and every password that is provided on the Lennar password page. So I am stuck here. I am not sure what to do next.

Re: Just moved in

gloverau1 — Tue, 22 Aug 2023 19:18:08 GMT

More context:

I did turn off the unit, hit the reset button, then while holding the button turn the power back on, and continued holding the reset button until all buttons were the amber color. The hard reset did not fix anything. The usernames and passwords do not work

Re: Just moved in

Imran_ruckus — Tue, 22 Aug 2023 19:36:57 GMT

Hi @gloverau1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and unable to access the Internet via the RUCKUS device.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just moved in

gloverau1 — Tue, 22 Aug 2023 20:17:32 GMT

1. There are 6 ports plugged in and 4 are green.
2. Yes, the internet is working. I confirmed with WiFi and hardwiring a laptop.
3. There are 2 AP connected.

pictures are attached.

Re: Just moved in

gloverau1 — Tue, 22 Aug 2023 20:18:56 GMT

The picture of the AP with the green CTL light is upstairs (furthest away from the Ruckus board). The picture of the AP without the CTL light is downstairs (right next to the Ruckus board).

Re: Just moved in

Imran_ruckus — Tue, 22 Aug 2023 20:39:02 GMT

Hi @gloverau1

Thank you for the response and the detailed information you shared.

CTL light will turn on only on ONE Access Point which acts as a master on a unleashed system.

Here is the meaning of each light on the Wireless Access Point so you can use it as a reference.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

As I see from the Pictures you shared. All the cable connections and light status on the RUCKUS ICX-7150-C12P Switch, and Access Points seem to be normal.

Now we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case please remove the ethernet cable of one of the Two Access Points and perform a factory reset on the other connected Access Point. Once you complete the factory reset process, plug the unplugged Access Point back into the Switch panel.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just moved in

gloverau1 — Tue, 22 Aug 2023 20:54:44 GMT

I have a few questions. How did Ruckus connect to the wifi? It is a new wifi, so how would it recognize it?

My 2nd question goes back to the initial post. I don't have access to the Ruckus website. The Ruckus doesn't show up on my wifi connections, so I can't access it. Therefore, I can't change the password.

Re: Just moved in

Imran_ruckus — Tue, 22 Aug 2023 21:45:18 GMT

Hi @gloverau1

Thank you for the response.

Please find answers to your queries below:

1. RUCKUS Access Points do not connect to the Wi-FI. AP itself broadcast the Wi-Fi SSID to factory reset by connecting to it and configure.

2. Once you connect to the configure.me-xxxx Wi-Fi SSID during the process of factory reset of the Access Points, you can access unleashed.ruckuswireless.com on a web browser to configure the APs.

I would suggest you follow the factory reset post carefully, that I have shared in my previous post. You will get an idea and understand the process exactly.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just moved in

gloverau1 — Thu, 24 Aug 2023 04:27:18 GMT

Thanks for helping me, Imran.

I completed all the following steps and got some progress. I was able to factory reset the control AP and connect to it via wifi. I followed all the steps in the following thread and got to step 10.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

After step 10, it did not let me reconnect to the newly established AP. My phone stated that it could not connect to the wifi because no there was no internet connection. I also noticed that the AP did not rename to the name which I had chosen. It is still named "Configure.Me-XXXXX".

The power light on the AP is blinking. I looked up the error code and it is usually caused from not being able to find the IP. I checked all the ethernet cables and ensured they are connected to the 1-12 slots on the Ruckus board.

When I log into the Unleashed App, it allows me to view the AP that I created, but it says "Internet connection is down".

Please advise what steps are next. I can send whatever pictures are necessary.

Re: Just moved in

Imran_ruckus — Thu, 24 Aug 2023 15:08:53 GMT

Hi @gloverau1

Greetings!!!

Thank you for the response and the update.

Could you please perform a factory reset to the Access Point from a web browser? (Please refer to the below videos and guide).

Please make sure you have only ONE Access Point connected to the Switch on which you perform the factory reset. And once it is done, you can plug the other APs back into the Switch ports panel.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web browser:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just moved in

gloverau1 — Thu, 31 Aug 2023 22:42:49 GMT

Hello,

I gave the AP a reset and connected to it through my computer's wifi. Immediately, it said no internet access (as expected). However, whenever I tried to load unleashed.ruckuswireless.com in my browser, it would say "no internet".

Re: Just moved in

Imran_ruckus — Thu, 31 Aug 2023 22:47:51 GMT

Hi @gloverau1

Thank you for the response and the information you shared.

I would suggest you unplug all the ethernet cables, on the Switch, reboot it once. Now only plug ISP Router and ONE AP ethernet cable into any 1 in-12 ports. Please try performing a factory reset on ONE connected AP and plug the other APs back once you configure one factory reset AP.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just moved in

gloverau1 — Thu, 07 Sep 2023 06:18:20 GMT

I was finally to get the APs set up and the internet connect. Thank you so much for your help. However, I now have another issue.

My ISP speed is 1 GB/s. When I am on the normal wifi, I can get around speeds of 300. However, when I am on the APs or even wired into the Switch, I only get speeds of around 100 Mb/s. I would think that the wired speed would be higher than the wireless, but they are about the same (100 Mb/s). My neighbor receives speeds around 400 Mb/s when he is wired. Is there a way to increase the speed? I went through the forums and just updated my APs and my Switch, but that slightly increased my speed (110 Mb/s). What else could be the issue?

Re: Just moved in

Imran_ruckus — Thu, 07 Sep 2023 15:16:01 GMT

Hi @gloverau1

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that you were able to perform a factory reset on the APs.

As you have Internet speed issues via the RUCKUS ICX-7150-C12P Switch, we will check some configurations on the Switch, Please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Just moved in

gloverau1 — Thu, 07 Sep 2023 18:02:14 GMT

Here are the screenshots of the 4 different codes. (They may be out of order).

Re: Just moved in

Imran_ruckus — Thu, 07 Sep 2023 18:44:06 GMT

Hi @gloverau1

Thank you for the response and the detailed information you shared.

The output of all the commands seems normal.

Please unplug and plug the ethernet cable coming from the ISP (Internet Service Provider) into any 1 in-12 ports as highlighted in the below screenshot.

Also, please reboot your RUCKUS ICX-7150-C12P Switch by executing the below commands.

enable

reload (This command will reboot the Switch)

y (Wait until the Switch comes up after reboot and check the Internet connectivity)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.