topic Re: Intermittent Connection Issues, Disconnects, Packet Loss, etc. in RUCKUS Support for Lennar Homes

Intermittent Connection Issues, Disconnects, Packet Loss, etc.

Isidar — Wed, 23 Aug 2023 02:55:04 GMT

Greetings,

I bought a Lennar home 3 years ago, and have had issues with the system since we moved in. I've tried dealing with our ISP to no success and believe it has to do with our Switch and 2 AP's. I noticed on the app it always said there was no Switch connected and did some research to find out that updating the firmware on the Switch would fix that issue. I did that, it fixed that issue, but we still get intermittent disconnects, lag, packet loss, etc. while streaming, gaming, or anything else that uses wifi. I'm not sure on my next steps, but if adding any types of logs on here would help please let me know and I'll figure out how to apply them. Equipment listed below.

Equipment: 2 r510 AP's (one upstairs & one downstairs) and an ICX7150-C12 Switch.

Re: Intermittent Connection Issues, Disconnects, Packet Loss, etc.

Jayavidhya — Wed, 23 Aug 2023 12:52:21 GMT

Hi @Isidar

Greetings of the day,

Based on your description, , it looks like your Switch (ICX7150 Switch) may be booting from the secondary partition ( Note: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

After fixing the issue of the Switch booting from the wrong partition, please perform an upgrade to the code 08095g UFI and upgrade both partitions primary and secondary with the switching code file named SPS08095gufi.bin, take into consideration that is the Switch is running a code lower than 08080 you need to upgrade twice, from the code you are to 08080f and then the recommended code 08095g UFI.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Intermittent Connection Issues, Disconnects, Packet Loss, etc.

Isidar — Thu, 24 Aug 2023 01:13:04 GMT

Hi Jayavidhya,

I did this previously while I was troubleshooting this issue. It did seem to help, but I still get intermittent issues throughout the day. I snipped an image of the Switch page in the internet browser on the "Device" section which shows the Device Information, Primary Image, Secondary Image, etc, however it won't allow me to paste it here or attach it so I just copied the relevant information below. Also it does say the Switch is in Switch Mode and not Routing Mode.

SW: Version 08.0.95gT211
Compiled on May 6 2022 at 23:24:50 labeled as SPS08095g

size =31457280, 08.0.95gT211

10.1.14T225, size=786944

Re: Intermittent Connection Issues, Disconnects, Packet Loss, etc.

Jayavidhya — Thu, 24 Aug 2023 13:04:19 GMT

Hi @Isidar

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please confirm whether you have entered the below commands.

enable

copy flash flash secondary

boot system flash secondary yes

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Intermittent Connection Issues, Disconnects, Packet Loss, etc.

Isidar — Sat, 26 Aug 2023 23:49:41 GMT

Yes I have entered those commands when I did the firmware update on the Switch. I have attached the screenshots, but please let me know if there is more information that will help.

Re: Intermittent Connection Issues, Disconnects, Packet Loss, etc.

Jayavidhya — Mon, 28 Aug 2023 14:20:02 GMT

Hi @Isidar

To confirm if the issue is happening while it is connected to ISP router please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community