topic Re: NO Power to Access points even after power cycle and show an amber light. This is the second ... in RUCKUS Support for Lennar Homes

NO Power to Access points even after power cycle and show an amber light. This is the second case.

sangimus — Tue, 22 Aug 2023 17:10:06 GMT

https://support.ruckuswireless.com/cases/01534560

Please approve this request for a replacement.

This has happened for the 3rd time after a power outage. I would like a new replacement! The previous ticket is Case ID: 01482491. After power trip, switch is showing amber color and access point lights are not on even after multiple power cycle.

Case Opened: Tuesday August 15, 2023 11:02 pm Case Closed: Monday August 21, 2023 9:32 pm Case Owner: Sang Jang Customer Reference Number: n/a Partner Reference Number: n/a Engineering Reference Number: n/a

Type: Hardware Status: Closed Priority: P2 Product Description: ICX 7150 Software Version: 08.0.95 Preferred Communication: Phone

Re: NO Power to Access points even after power cycle and show an amber light. This is the second ...

Jayavidhya — Tue, 22 Aug 2023 17:56:01 GMT

Hi @sangimus

Greetings of the day,

Sorry for the inconvenience.

The case you have mentioned has been closed already because we do provide enterprise support for Lennar customers.

Best regards,

Jayavidhya

Lennar Home Community

Re: NO Power to Access points even after power cycle and show an amber light. This is the second ...

sangimus — Thu, 24 Aug 2023 14:26:16 GMT

how is this ticket closed if not one single technician have reached out to me?