topic Re: Stuck on ICX switch is connecting, no wifi in RUCKUS Support for Lennar Homes

Stuck on ICX switch is connecting, no wifi

jsun — Thu, 17 Aug 2023 02:53:26 GMT

Stuck on ICX switch is connecting

also receiving this error: Unleashed system only supports ICX firmware version 08.0.90 or later.

I can’t connect to the access point on my Mac terminal it’s telling me that the flash command is not right. Also I can’t install on my work computer to connect through wire

Re: Stuck on ICX switch is connecting, no wifi

Chandini — Thu, 17 Aug 2023 11:32:45 GMT

Hi Jsun

Thank you for reaching us

Could you please let me know if you are from Lennar Homes ?

Could you please try to connect to the switch using console and share the below outputs.

Link to connect to switch using console:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Execute the below commands once you have access:

Show version
Show flash

Also could you please share a picture of the front panel of the switch ?

I hope this helps

Thanks

Re: Stuck on ICX switch is connecting, no wifi

jsun — Fri, 18 Aug 2023 04:51:16 GMT

yes I am from Lennar homes. Can I connect the Mac with type c to type c? Or do I need usb to type c.

Re: Stuck on ICX switch is connecting, no wifi

Imran_ruckus — Sat, 19 Aug 2023 00:06:32 GMT

Hi @jsun

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your ICX-7150-C12P Switch is not showing connected on the RUCKUS Unleashed system.

As you from a picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Stuck on ICX switch is connecting, no wifi

jsun — Sat, 19 Aug 2023 06:35:07 GMT

i don't think mine was stuck in boot mode, both were green. I am seeing this though when I go into the IP address, any other tips?

it says ICX switch is connecting, and 'unleashed system only supports ICX firmware version 08.0.90 or later'

ICX switch connecting

Re: Stuck on ICX switch is connecting, no wifi

Imran_ruckus — Mon, 21 Aug 2023 15:43:44 GMT

Hi @jsun

Greetings!!!

Thank you for the response and the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and try again. If requires please reboot (unplug and plug from the power outlet) your Switch and ISP (Internet Service Provider) Router once.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Stuck on ICX switch is connecting, no wifi

jsun — Mon, 21 Aug 2023 16:19:51 GMT

Hm that seems to have fixed it! Hopefully it sticks... That's so weird though it had been working before with the ethernet cable configured in the picture! Thank you

Re: Stuck on ICX switch is connecting, no wifi

Imran_ruckus — Mon, 21 Aug 2023 17:11:22 GMT

Hi @jsun

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

Yes, the new software versions have been designed to connect it via 1 in-12 ports on the RUCKUS ICX-7150-C12P Switch.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Stuck on ICX switch is connecting, no wifi

jsun — Mon, 21 Aug 2023 22:39:38 GMT

I spoke to soon, apologies. It seems to be working but only connecting sporatically? It seems to be cutting in and out really often. Are you sure there's nothing to be done to fix the upgrade firmware thing (see photo attached in previous message)

Re: Stuck on ICX switch is connecting, no wifi

Imran_ruckus — Mon, 21 Aug 2023 23:28:09 GMT

Hi @jsun

Greetings!!!

Thank you for the response and the information you shared.

As you have an intermittent connection, this issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Suppose the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if you are stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Stuck on ICX switch is connecting, no wifi

jsun — Mon, 21 Aug 2023 23:46:09 GMT

I keep getting disconnected after ssh-ing in, it's prompting me for a password but I'm unable to get in with sp-admin. Im not sure if I set it to something else either.

Re: Stuck on ICX switch is connecting, no wifi

Imran_ruckus — Mon, 21 Aug 2023 23:49:10 GMT

Hi @jsun

Thank you for the quick response.

You could try Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below.

Telnet – Port 23

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Stuck on ICX switch is connecting, no wifi

jsun — Mon, 21 Aug 2023 23:53:11 GMT

This seems like a windows app? I don't see an option to download putty for mac

Re: Stuck on ICX switch is connecting, no wifi

jsun — Mon, 21 Aug 2023 23:55:33 GMT

I'm able to get into the switch through the web browser though, does that help

Re: Stuck on ICX switch is connecting, no wifi

Imran_ruckus — Tue, 22 Aug 2023 00:04:13 GMT

Hi @jsun

Thank you for the response and the update.

Please try the below process.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

If you can log in via Telnet by following the above steps, please share the output of the commands mentioned in my previous post.

If still you are unable to log in via CLI, and as you can log in to Switch via web browser, please help with the screenshots showing the below information.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Stuck on ICX switch is connecting, no wifi

jsun — Tue, 22 Aug 2023 02:34:57 GMT

Requested Photos

Added requested photos, wasn't able to connect through terminal unfortunately

Re: Stuck on ICX switch is connecting, no wifi

Imran_ruckus — Tue, 22 Aug 2023 15:12:33 GMT

Hi @jsun

Greetings!!!

Thank you for the response and the update.

Please follow the below screenshot and enable Telnet if it is in a disabled state. We will try again to log in via Telnet on CLI.

Once you enable Telnet try to access CLI from the MAC terminal as described below. And share the output of the commands mentioned below in this post.

If you have a MAC device, please try the below process.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

If you can log in via Telnet by following the above steps, please share output of the commands mentioned previously.

Please share the output of the above commands or share the screenshots if you are stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Stuck on ICX switch is connecting, no wifi

jsun — Tue, 22 Aug 2023 15:48:18 GMT

Got it, I had to restart the switch because i couldn't log in. See output below:

show version

UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d

(28660224 bytes) from Primary SPS08090d.bin (UFI)

SW: Version 08.0.90dT211

Compressed Primary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3806S0HS

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

--More--, next page: Space, next line: Return key, quit: Control-c

STACKID 1 system uptime is 6 minute(s) 24 second(s)

The system started at 00:01:42 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#

telnet@ICX7150-C12 Switch#show flash

show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Code Flash Free Space = 1131073536

Re: Stuck on ICX switch is connecting, no wifi

Imran_ruckus — Tue, 22 Aug 2023 16:26:58 GMT

Hi @jsun

Thank you for the response and the information you shared.

Could you please share the output of the below commands as well?

enable

show inline power
show interface brief

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Stuck on ICX switch is connecting, no wifi

jsun — Tue, 22 Aug 2023 17:57:11 GMT

Hm, I'm not able to find the switch anymore in my Lanscan or find the IP address. It says "missing hostname and port" when I try to nc in. I tried resetting it as well