topic Re: Problems connecting using a cable to the ICX 7150 from a Mac in RUCKUS Support for Lennar Homes

Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Tue, 22 Aug 2023 01:05:02 GMT

I installed the drivers for Mac and tried to connect using the USB-C to USB-C but in the /dev/cu.* there is no device that looks like the Silicon labs. Then I tried a USB-C to USB-A plugged into a dongle that allows me to connect to the USB-C on the Mac. Still no luck. Then I tried the RJ45 plugged into the switch with the other end of the RJ45 plugged into a dongle that goes into the USB-C on the Mac. Still no luck.

What is the best cable combination to connect the switch to a Mac?

Thanks,

Jonathan

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Tue, 22 Aug 2023 13:45:35 GMT

Hi @golfmad

Greetings of the day,

Please try to access the switch using USB Type-C console connector to USB port on device in a different laptop and check whether you are able to connect to it.

Also please refer to the below link on how to connect the devices and the types of cables.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Tue, 22 Aug 2023 14:35:31 GMT

Hello Jayavidhya and thanks for your response.

I don't have another laptop. The only one I have is my Mac Book Pro on which I tend to run Windows virtual machines where necessary. The Mac Book Pro only has USB-C connectors.

I do have an external monitor that has a USB-A connector so I could try plugging a USB-C into the switch and connecting it to the monitor with a USB-A which will then appear on the Mac Book Pro. Do you think this might work?

Thanks,
Jonathan

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Tue, 22 Aug 2023 15:23:20 GMT

Hi @golfmad

Please try to use USB-A to USB-C cable and a port adapter on the MAC side as MAC does not have UART on USB-C.

Please refer to the below link for your reference.

https://advantech-ncg.zendesk.com/hc/en-us/articles/6321399413657-How-to-connect-to-console-port-on-MacOS-using-Screen-

https://www.youtube.com/watch?v=YXR4xhkw3q8

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Tue, 22 Aug 2023 15:59:06 GMT

Thanks.

I already tried the USB-A to USB-C cable with a port connector to plug it into the USB-C on the Mac but this didn't seem to work. At what point should I see a serial device on the Mac when I execute ls /dev/cu* ? When does this device get added to the list?

Thanks, Jonathan

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Tue, 22 Aug 2023 18:28:50 GMT

Hi @golfmad

Once you have installed the correct driver, your USB-Serial adapter will show up in /dev/cu.*

After installing the correct driver, plug in your USB-Serial adapter, and open a Terminal session

Enter the command ls /dev/cu.*, and look for something like USB serial in your terminal to check whether the USB serial connection is working or not.

Also if you have installed the drivers previously please delete the drivers and install the new one.

Please try to reinstall the drivers and restart the system and check whether it works or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Wed, 23 Aug 2023 01:55:34 GMT

Thanks for your continued support.

Can you point me to where I can download the latest drivers for the Mac? On the Ruckus support site there's a link to a 2017 version but that will not install on my Mac. It says that it needs to be updated by the developers.

I can't find anything more recent on the Ruckus site.

I did locate a Silicon Labs CP210x VCP Mac OS X Driver dated 10/26/2021 v6.0.2. I installed it and allowed it to load through the Mac OS X settings but no additional files appear in /dev with a cu prefix.

Therefore although it says the driver was loaded, I am not sure that this step has been completed successfully.

Jonathan

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Wed, 23 Aug 2023 12:44:25 GMT

Hi @golfmad

Thanks for your response.

Please install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Comand Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Wed, 23 Aug 2023 17:06:44 GMT

Hi Jayavidhya,

We seem to be going around in circles a bit here. I had already installed those drivers before your last response. However, in an effort to try to resolve this I have uninstalled them, upgraded my Mac to the latest version of Mac OS X which is Ventura and then followed your instructions again.

I installed the v6.0.2 software in your last response but no additional files appear in the list of /dev/cu.* after doing so. The only entries in there are these:

However, these entries were present before I installed the SiLabs software. Any idea why I'm not seeing the new device?

Jonathan

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Wed, 23 Aug 2023 18:07:37 GMT

Hi @golfmad

Thanks for your response.

Please try using another cable because sometimes the cables you might be using one with only power connections, not data.

Once you are done with the above steps please let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Thu, 24 Aug 2023 03:44:16 GMT

Ok, good news. I managed to resolve the problem with the drivers. I could not get any combination of cable + USB dongle to work on my Mac Book Pro but I then tried using an older Mac Pro which had a physical USB-A socket. I took a USB-C to USB-C cable and plugged one end into the switch and the other end via a USB-C to USB-A adaptor into the Mac Pro. I installed the same driver software on the Mac Pro and I'm now connected via the command line.

The next problem is passwords. I have followed the steps to change the password for super and I also added a new user with a new password but when I try to login to the switch using the IP address on my network it keeps returning to the credentials page and won't let me in.

If I add a user using the user <usermame> pass <password> on the CLI, should I be able to log in to the switch using the IP address with those credentials?

Thanks, Jonathan

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Thu, 24 Aug 2023 12:25:27 GMT

Hi @golfmad

Thanks for your response.

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/m-p/46740

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Thu, 24 Aug 2023 12:57:32 GMT

None of those combinations work with either super or admin.

I have access to the CLI and I changed the password for super but that doesn't work either. I get to this page. Is this the page where I should be able to log in using the super user and the password I set in the CLI?

After setting the password using:

user super password <password>

Do I need any other steps like wr mem then reload? I can't understand why my password setting is not working?

Thanks

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Thu, 24 Aug 2023 13:37:48 GMT

Hi @golfmad

Thanks for your response.

In order to allow the correct authentication please run the following commands:

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your new credentials to log in.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Thu, 24 Aug 2023 14:23:43 GMT

Thanks. I followed those instructions to the letter. As I had already done them before I received an error on the "crypto key generate rsa" line saying "Key already exists. Please zeroise it". Is it safe to ignore that?

I set the password for super but it fails to accept it when I try to login using the IP address.

It just comes straight back to the credentials enter point as shown below.

The firmware I have (from show version) is 08.0.80dT213. Should I try to upgrade it and start from the beginning? Any other suggestions?

Thanks

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Thu, 24 Aug 2023 16:14:44 GMT

Hi @golfmad

Thanks for your response.

Please delete the crypto key from the flash memory and follow the below guide on how to zeroize RSA key

https://docs.ruckuswireless.com/fastiron/08.0.60/fastiron-08060-commandref/GUID-E50CCE5C-4D3D-4AF3-8C5A-682672563F84.html

Also please follow the below guide on how to upgrade the switch by using any of the following methods.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Thu, 24 Aug 2023 16:55:35 GMT

Ok. Zeroizing the RSA key, setting a new password, creating a new RSA key and setting the authentication method didn't work. It still rejects my password.

I will try to upgrade the firmware.

This is taking up so much time it's becoming close to the point where I may have to scrap the whole system and buy something that is more robust. I will try to get to the firmware upgrade later today.

I will update later.

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Thu, 24 Aug 2023 17:56:35 GMT

Hi @golfmad

Please share the screenshot of the error you are getting while performing the steps.

Also please share the image of the status of the switch showing in the unleashed dashboard.

NOTE:

Access to the RUCKUS switch home page is supported only for ICX firmware version 9.0.0 or later.
Access to the RUCKUS switch home page redirection is available only when an ICX switch is connected.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Problems connecting using a cable to the ICX 7150 from a Mac

golfmad — Fri, 25 Aug 2023 00:44:26 GMT

Jayavidhya,

I will tell you what I did and where I am and what I am trying to solve.

I upgraded the firmware on the switch to 08.0.95. That part worked smoothly. I also reset my access points which are the R indoor series.

I created a new WiFi network but I still have exactly the same problem that led me here in the first place. The WiFi drops out a lot. There are periods of time when it appears to be unable to connect to the internet at all and then it comes back.

Is there any way to try to debug what is going on?

As requested, here are a couple of pictures of the switch in the unleashed dashboard.

As you can see in the picture above, when I select the ICX7150 it says it's disconnected and cannot ping it at 192.168.1.154 but if I open a terminal window I receive responses fine from that address (see below). Can you explain why it says it's disconnected?

I have a 500/500 Frontier connection. Here's another thing I don't understand. If I run a speedtest connected to my unleashed WiFi if get 500 download and it constantly errors on the upload test. If I then connect to the underlying Frontier WiFi I get about 60/60 which seems reasonable. How can the unleashed WiFi be reporting 500 download speed over WiFi?

Is there a way to analyse some logs on the switch or in the unleashed system to determine the cause of this problem? The unleashed WiFi is unusable at present.

Is there a way I can pay for support from Ruckus to get this problem resolved?

I have so many questions.

Thanks, Jonathan

Re: Problems connecting using a cable to the ICX 7150 from a Mac

Jayavidhya — Fri, 25 Aug 2023 15:20:24 GMT

Hi @golfmad

Thanks for your response.

For detailed understanding of the issue please confirm if the issue is happening while it is connected to access points or when it is connected to ISP router.

Please follow out the next steps.

1. Connect the computer to the ISP router with the ethernet cable. Run the speed test, and confirm if your speed is stable and search for websites, make sure you have no issues.

2. You can perform the same step on wireless by connecting the computer to the Wi-Fi / SSID coming from the ISP router. (Note: Not the Wi-Fi coming from the access points.)

3. If you have confirmed that the internet issue is stable while you are connecting to the ISP router, but the issue persists while you are connecting to the access points or the switch, it looks like your switch (ICX 7150 Switch) may be booting from the secondary partition (NOTE: Secondary partition contains the routing code) which is causing the bad connectivity issues. This could happen after multiple power outages, please follow up the next guide.

How to Fix Routing code issues on Lennar Home users via CLI

Guide#1 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

Guide#2 for CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Note: if you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch, now before starting the steps of the guide, I will advise you to cable the computer directly to the Switch, since you will have a better connectivity than if you connect via wireless.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community