topic R510 AP constant red light in RUCKUS Support for Lennar Homes

R510 AP constant red light

flo253 — Tue, 22 Aug 2023 12:17:15 GMT

One of my R510 APs power light is stuck on red. I have followed these instructions and it continues to stay red.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Please let me know if I need a RMA.

Re: R510 access point stays red light

Jayavidhya — Tue, 22 Aug 2023 13:19:01 GMT

Hi @flo253

Greetings of the day,

Please share the image of the switch showing the cable connections of the devices. Also please share the image of the access points showing the LED status.

Also please try to reboot the switch by using the following the steps.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510 access point stays red light

flo253 — Tue, 29 Aug 2023 22:16:53 GMT

The light just stays red.

Re: R510 access point stays red light

Imran_ruckus — Tue, 29 Aug 2023 23:56:24 GMT

Hi @flo253

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Could you please unplug the ethernet cable of the Access Point with the Red PWR light and plug it into any 1 in-12 ports (as highlighted in the below screenshot) of the RUCKUS ICX-7150-C12P Switch?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 access point stays red light

flo253 — Wed, 30 Aug 2023 00:57:54 GMT

I plugged the ethernet cable from the AP into another port, then tried to reset the AP and nothing happened, the AP still has a red light.

Re: R510 access point stays red light

Imran_ruckus — Wed, 30 Aug 2023 16:41:40 GMT

Hi @flo253

Thank you for the response and the update.

Could you please let me know if you have an external power adapter (12VDC) to connect to the R510 Access Point and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshot)

Please confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 access point stays red light

flo253 — Thu, 31 Aug 2023 02:15:46 GMT

Yes I do.

Re: R510 access point stays red light

Imran_ruckus — Thu, 31 Aug 2023 15:41:32 GMT

Hi @flo253

Greetings!!!

Thank you for the response and the confirmation.

Please unplug the ethernet cable from the PoE port of the AP and connect the AP with a 12 VDC Adapter ALONE. Perform the factory reset process, by pressing the reset button with a paper clip on AP and try connecting configure.me.xxxxxx Wi-Fi SSID broadcasted from that AP to configure and check. Please refer to the below guide and video for the factory reset process.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 access point stays red light

flo253 — Wed, 13 Sep 2023 23:04:55 GMT

How to I get the AP off the ceiling? I’m trying to push the AP so the screws come loose from the mount but it’s not going anywhere. I’m over this.

Re: R510 access point stays red light

Imran_ruckus — Wed, 13 Sep 2023 23:59:45 GMT

Hi @flo253

Greetings!!!

Thank you for the response.

You need to use a paper clip to unmount it. Please refer to the below video from 3:30 Minutes to know how to get the AP off the ceiling.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 access point stays red light

flo253 — Sun, 17 Sep 2023 16:30:25 GMT

I did this and reconnected the AP. The red light remains on.

Who at Ruckus should I bill for the time I’ve spent on this?

Re: R510 access point stays red light

Imran_ruckus — Mon, 18 Sep 2023 15:45:57 GMT

Hi @flo253

Greetings!!!

Thank you for the response and the update.

Please connect the AP with a 12 VDC Adapter ALONE. Perform the factory reset process, by pressing the reset button from a paper clip on the connected Access Point till its PWR light turns RED. Now you should see configure.me-xxxxxx Wi-Fi SSID, please connect to the same and complete the configuration on a web browser explained in the video shared in my previous link.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 access point stays red light

flo253 — Mon, 18 Sep 2023 21:37:31 GMT

I did this and reconnected the AP. The red light remains on.

Who at Ruckus should I bill for the time I’ve spent on this?

Re: R510 access point stays red light

Imran_ruckus — Mon, 18 Sep 2023 22:31:08 GMT

Hi @flo253

Thank you for the response and the update.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

We provide support and help to the Lennar Customers on this forum on a best-effort basis.

I see from the case description you have 4 RUCKUS R510 APs, and this is the only AP that has a Red PWR light. Please confirm if other 3 Access Points are working fine and normal.

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 access point stays red light

flo253 — Tue, 19 Sep 2023 22:03:17 GMT

I do not have time to troubleshoot your companies product issues anymore.

Yes the other 3 APs work fine.

Re: R510 access point stays red light

Imran_ruckus — Tue, 19 Sep 2023 23:52:33 GMT

Hi @flo253

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with a RED PWR light on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.