topic Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP in RUCKUS Support for Lennar Homes

3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Sun, 20 Aug 2023 02:50:25 GMT

Previous owner couldn't get Ruckus to work and didn't use it. Original owner disconnected all the cables. Ruckus switch has power led green solid, rest of led's flashing amber after attempting a reset. Both AP's in house have zero power it appears as no led's are lit up. One blue cable labeled "dmarc" is connected to ONT port of ATT fiber gateway. Remaining cables hanging in cabinet are red, blue, green, and one white. Using a Mac computer. Please advise.

Thank You

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Mon, 21 Aug 2023 16:55:52 GMT

Hi @pantherx13

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you are trying to set up your RUCKUS devices. And ICX-7150-C12P Switch is flashing amber lights and Access Points have no power.

As you mentioned amber lights are flashing. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you are trying to reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please try if you could use Windows Laptop/PC for the software recovery process.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Thu, 24 Aug 2023 06:37:50 GMT

I tried to do the reset several times over the course of a couple of different days and every time the lights just flash amber continuously.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Thu, 24 Aug 2023 15:02:14 GMT

Hi @pantherx13

Greetings!!!

Thank you for the response and the update.

If resetting with a paper clip isn’t working, please proceed with the software recovery to the Switch as mentioned in my previous post.

Please perform software recovery and share the screenshots if you are getting any errors or are stuck at any point during the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Thu, 31 Aug 2023 04:47:01 GMT

hello,

do you have a guide for Macs to do this? we do not have any windows or PC's and don't have a way to obtain one just for this software recovery that may or may not work.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Thu, 31 Aug 2023 15:36:37 GMT

Hi @pantherx13

Greetings!!!

Thank you for the response.

We have a guide link in the same software recovery guide I shared, previously and refer to other steps which are the same for both Windows and MAC. (Please refer to the below screenshot)

Please refer to the video below for TFTP configuration on MAC.

https://www.youtube.com/watch?v=iviyd91HntU

Please make sure the console into the RUCKUS ICX-7150-C12P Switch first in a separate terminal screen prior to turning on the Mac internal TFTP server.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Sat, 09 Sep 2023 04:00:29 GMT

Hello,

I watched the Mac video you provided as well as went over the recovery instructions several times but is not making sense. Can you please post screenshots or step by step instructions for what to enter into 1 terminal window and then the other terminal window? Is there anyway to verify that this switch is even a working switch before going through all of this for possibly nothing?

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Mon, 11 Sep 2023 15:35:10 GMT

Hi @pantherx13

Greetings!!!

Thank you for the response and the information you shared.

Please follow the below guideline for the 1st Window of terminal and the video link I shared is for the 2nd Window. And once you do that, please follow the software recovery guide steps.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

May I please request, if you could arrange a Windows laptop, since this issue can be fixed very easily there?

Apologies for any inconvenience.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Wed, 13 Sep 2023 07:10:42 GMT

I have followed your links and downloaded the driver on the silabs link and went to the link on ruckus you provided and downloaded that as well and installed. I then entered the command prompts and received different info to add. Responses varied from saying "screen is terminating" to saying "unknown command" to ICX7150-BoARP Retry count exceeded; starting again with a bunch of characters after it and flashing and weird noises. Then something about a boot ping waiting for PHY auto negation to complete TIMEOUT Auto-neg error, defaulting to 10BT/HD Change GMAC speed to 10MB Using bcm_xgs_gmac-0 device ## Warning: gateway IP needed but not set

I have spent a tremendous amount of time trying to figure all this out. You are asking me to get a windows device which I simply cannot do. I do not know anybody who has one and cannot go buy one. This has been an extremely frustrating situation to which I understand this is the only support being offered but it is really leaving me and what seems like many Ruckus users an awful experience with the brand. Most people are average computer or internet users and do not know how to do a majority of the things being asked in these forums. I appreciate your attempt at helping but just pasting the same information from other forum posts, a lot of it possibly outdated, does not seem to be helping. Enough people have windows AND Mac computers that there should be step by step instructions listed separately with screen recording showing how to restore the software. And if Ruckus is unwilling to help out an entire community of people who are experiencing these issues, at the very least they should offer paid technical support or a list of companies or IT people who are well versed in this product that we can reach out to.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Thu, 14 Sep 2023 18:50:54 GMT

Hi @pantherx13

Greetings!!!
Thank you for the response and the update on private chat. Apologies, I am unable to send this post via private chat since it exceeds the texts limit.

Great!!! The light status of the Switch and Access Points seems normal.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Thu, 14 Sep 2023 22:07:31 GMT

I performed the reset to the AP as instructed and it appeared to be going well and getting me to the point on the Unleashed app where I can set up the network. I completed all those steps but then when I try to manage the network or log back in it just keeps telling me the message "You are not connected to Unleashed network. Go to Settings?"

I have visited the settings and everything looks correct. I have also turned off auto join to my Fiber gateway so that it only stays on the new Ruckus WIFI I created and I still get the same message.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Thu, 14 Sep 2023 22:12:26 GMT

Hi @pantherx13

Thank you for the response and the update.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Thu, 14 Sep 2023 22:29:53 GMT

here is the requested screenshot.

version

Under the switch section it also says disconnected and the following...

"Unleashed system only supports ICX firmware version 08.0.90 or later."

Followed by pending to join and a place to log in. I have tried to log in with various credentials and it doesn't work.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Thu, 14 Sep 2023 23:49:36 GMT

Hi @pantherx13

Thank you for the information you shared.

As I can see your Access Points are on an older version, that is the reason you are unable to log into the Unleashed App.

We suggest you Upgrading your R510 Access Points to version 200.14.6.1.199 which was recently released. Once you upgrade your Unleashed then we can see the Switch connectivity on Unleashed later.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade is not working.

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Fri, 15 Sep 2023 07:35:16 GMT

I did the firmware upgrade and it now says the version is "200.14.6.1.203"

When I try to log into the app it says "Error! Login failed. Please try again."

I am entering the same credentials I used to log into the network and perform the upgrades.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Fri, 15 Sep 2023 16:13:26 GMT

Hi @pantherx13

Greetings!!!

Thank you for the response and the Update.

Please upgrade your Web unleashed system to the 200.14.6.1.199 version as mentioned in my previous post. Then try again.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Sat, 16 Sep 2023 05:36:05 GMT

Hello,

I have upgraded to the version you listed in the previous post and I am still getting the same error message. I rebooted the system as well as closed out my app and started again and still no luck. I tried to attach screenshot to reflect change but the forum isn't letting me and says I do not have permission to upload images.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Mon, 18 Sep 2023 15:37:51 GMT

Hi @pantherx13

Greetings!!!

Thank you for the response and the update.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your ALL Unleashed Access Points and share a screenshots of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

pantherx13 — Tue, 19 Sep 2023 03:28:13 GMT

I attached multiple screenshots reflecting the version update. It also still says under the Ruckus section that it is disconnected and ICX switch is pending to join

Re: 3rd owner of Lennar home. Unable to set up Ruckus switch and AP

Imran_ruckus — Tue, 19 Sep 2023 15:10:45 GMT

Hi @pantherx13

Greetings!!!

Thank you for the response and the update.

Could you please upgrade your RUCKUS R510 Access Points to the 200.14.6.1.203 version as it is the latest release? (Please refer to the below screenshot for the upgrade).

Once they are upgraded, please install a new upgraded version of the Unleashed Application on your smart device and try to log in. And later we can check the Web Unleashed Switch connection issue.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.