topic Re: Ruckus Unleashed sluggish after power outage and Switch disconnected in RUCKUS Support for Lennar Homes

Ruckus Unleashed sluggish after power outage and Switch disconnected

john_huynh — Mon, 17 May 2021 21:19:30 GMT

Hi, I know there's a couple threads about this recently, but just hoping you could help me specifically. I have a Lennar house and a ICX 7150-C12P switch.

Since a recent power outage, my Ruckus Unleashed performance is poor. On a browser, pages load sluggishly. Some devices that used to work in the basement don't anymore. On the Ruckus app and unleashed.ruckuswireless.com, the switch shows as disconnected.

So after a lot of tinkering, I was able to make it this far, but I'm stuck.

1. I can access the web GUI of the switch via the IP http://192.168.1.67/ (found from the AT&T Smart Home Manager app)

2. I can also use Putty (open it, put that IP, leave SSH as connection type, enter credentials)

3. I then type "enable" on the putty screen

4. I type "configure terminal" to get super access

5. I type "boot system flash primary" to set it to try and run from the primary aka switch mode

6. I type "write terminal" to set it as the default

7. I then exit the screen and login again, "enable", "boot system flash primary". It reboots, but if I run "show version", it lists

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz1011

On the WEB GUI, I see the following. I wonder if my primary got corrupted somehow? Why is it T211 not T213 like the secondary? What's the next best step? Should I reset? Or upgrade the firmware?

Flash Primary Image Version:	08.0.90T211, size=28660224
Flash Secondary Image Version:	08.0.90T213, size=32539748

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

jim_palmer — Mon, 17 May 2021 21:32:20 GMT

Can you get back into that switch, run the command "show flash" and paste the result? I'm not saying you need to upgrade to 92d or have the primary and secondary the same, I'm just curious right now. Also, you should be able to set the boot, save it, and then reboot immediately. The logout and login again aren't really required.

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

john_huynh — Mon, 17 May 2021 21:36:35 GMT

@jim_palmer

SSH@ICX7150-C12 Router>show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Code Flash Free Space = 1131024384

BTW, I think, but I'm not sure that I set the default boot correctly. But I did several times "boot system flash primary", but it keeps showing the secondary when I do "show version". This has been complicated, and the firmware upgrade looks even harder, so I would like to not do that if not needed.

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

SSH@ICX7150-C12 Router>enable

No password has been assigned yet...

SSH@ICX7150-C12 Router#show boot-preference

Boot system preference(Configured):

Boot system flash primary

Boot system preference(Default):

Boot system flash primary

Boot system flash secondary

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

jim_palmer — Mon, 17 May 2021 22:32:14 GMT

If you read my personal blog, you will know that I'm not great at networking. Give me a second to get with someone.

Also, don't be afraid of firmware upgrades. They seem much scarier than they really are, especially if you have a Windows computer.

Quick question, do you want to run router code or just switch code?

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

john_huynh — Mon, 17 May 2021 22:36:17 GMT

I think I want to run Switch Code? Since it seems to be on secondary aka Router code, no matter how many times I tell it to boot to primary. I'm guessing the third R means Router. I have a Mac, trying to understand this TFTP stuff on YouTube.

Primary: 08.0.90BT211 (SPS08090d.bin)

Secondary: 08.0.90BT213 (SPR08090d.bin)

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

jim_palmer — Mon, 17 May 2021 22:44:31 GMT

Mac is harder to do the transfer on because "TFTP is built in natively" but it always confused me. TFTP is just the transfer protocol used to get the code from a computer to the switch (or AP). Windows you can get a free TFTP server using TFTPd64 (awesome tool BTW) but for Mac you either need to figure out the native commands or look at the Transfer tool from Intuibits https://www.intuitibits.com/products/transfer/ The guy who writes all the stuff for Intuibits is a legend in the Wi-FI community, I can't recommend his stuff enough.

That third character being an R does indicate that it is router code, while the third character being an S indicates switch code, that is why they are slightly different. If you don't have anything sitting behind the ICX that will do the routing and NAT that you need, the switch needs to stay on router code. Do you have a device from your ISP that is doing stuff? I'm wondering if you have a conflict between the 2, which can be fun to figure out.

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

john_huynh — Mon, 17 May 2021 22:49:10 GMT

I've got AT&T Fiber, got an ethernet running from the AT&T box, to the Ruckus Switch, and then the ethernets from the Ruckus APs connect to the Ruckus Switch. Not sure if I need switch mode or router mode, just trying to see and do how others did.

https://forums.ruckuswireless.com/conversations/ruckus-at-home/power-failure-causes-switch-to-reboot-into-router-mode/604a226f56830c0d5879b43c

The AT&T box is also broadcasting a WiFi. The AT&T is generally better on the upper 2 floors, but my Ring Pro can only connect to the downstairs Ruckus. Since the outage, my Echo Flex just won't work reliably in the basement, though my Ring is fine. Browsing now can be quite laggy, even if speed tests are fine. Certain apps on my phone just act weird if I'm connected to the Ruckus WiFi post power outage.

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

jim_palmer — Mon, 17 May 2021 23:01:20 GMT

So the AT&T box is acting as an "all-in-one" set up and I would bet somewhere the two networks (AT&T and Ruckus) aren't playing nice. Could be channel settings, SSIDs, any number of things. You got yourself a good problem here!

The first thing I would think is to ensure that when you are setting the boot priority, you are doing it from the configuration mode. From the carrot log in (>) type enable and hit enter. This gets you into exec mode (#). From there type "config t" (configuration terminal) and then type the command "boot system flash primary" then hit enter. Then type the command "wr mem" (write memory) and hit enter. From there, just to be safe, type the command "exit" and hit enter. From the exec prompt (#) type "show boot-preference" and hit enter. Verify that it is indeed configured to boot from primary and then type "reload" and hit y.

FYI - from the command prompt, using the tab key and the question mark is your best friend.

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

john_huynh — Mon, 17 May 2021 23:14:38 GMT

Ahha, for some reason, in global config mode, it wouldn't act immediately after "boot system flash primary". This is what I just did via Mac Terminal (Shell > New Remote Connection > SSH)

SSH@ICX7150-C12 Router#config t

SSH@ICX7150-C12 Router(config)#boot system flash primary

SSH@ICX7150-C12 Router(config)#wr mem

SSH@ICX7150-C12 Router(config)#exit

SSH@ICX7150-C12 Router#show boot-preference

Boot system preference(Configured):

Boot system flash primary

Boot system preference(Default):

Boot system flash primary

Boot system flash secondary

SSH@ICX7150-C12 Router#reload

Warning: Console login authentication is enabled, Please make sure users are configured

Are you sure? (enter 'y' or 'n'): Connection to 192.168.1.67 closed by remote host.

SSH@ICX7150-C12 Router#show version

UNIT 1: compiled on Sep 23 2019 at 00:00:25 labeled as SPR08090d

(32539748 bytes) from Secondary SPR08090d.bin (UFI)

SW: Version 08.0.90dT213

Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz1011

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

john_huynh — Tue, 18 May 2021 00:14:05 GMT

Hey @jim_palmer appreciate you talking me through this! So I haphazardly went ahead and attempted to upgrade the firmware, and finally, my Ruckus Switch isn't showing as disconnected (will remain to be seen if Echo Flex in basement can connect fine and others improve as well). Sure I could have called Ruckus, but thought maybe it would be good to have as a reference for other DIYers.

Question 1: So just curious, should I just do "copy flash flash secondary" per http://docs.ruckuswireless.com/fastiron/08.0.50/fastiron-08050-switchstackingguide/GUID-226D7958-98C5-46E7-A4BE-5038A0E1EB99.html or leave primary as Switch 08.0.90j and secondary as Router 08.0.90d

Question 2: Wonder if I can tune QoS in the switch to improve Ruckus snapiness? I don't know if my Ring is hogging it since it seems to be fine.

The steps aren't very clear in 1 spot, here's what I did.

1. Checked out https://rick.cogley.info/post/run-a-tftp-server-on-mac-osx/ and did as appropriate to turn on TFTP on my MacBook.

2. Downloaded 08.09.0j .zip as recommended per https://support.ruckuswireless.com/products/108-ruckus-icx-7150-campus-switches#sort=relevancy&f:@commonproducts=[ICX%207150]

3. Navigated to get SPS08090jufi.bin from the extracted zip and placed it at /private/tftpboot

4. Navigated to Switch Web GUI > TFTP > Image, set TFTP Server IP to my current WiFi IP, and Image File Name as SPS08090jufi.bin.

5. Clicked Save to Flash

6. Used Apple Terminal to get to the CLI, and again did "boot system flash primary".

7. Show version shows that it's correctly the Switch image.

8. Went to unleashed.ruckuswireless.com and saw Switch wanted to join. Had to reenter credentials, and it connected unlike before.

SSH@ICX7150-C12 Switch#show version

UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j

(29360128 bytes) from Primary SPS08090j.bin (UFI)

SW: Version 08.0.90jT211

SSH@ICX7150-C12 Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 29360128, Version:08.0.90jT211 (SPS08090j.bin)

Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

jim_palmer — Tue, 18 May 2021 13:25:25 GMT

Congratulations on working through TFTP on the Mac! That took me forever to figure out!

If the switch joined Unleashed, then it makes me wonder if Unleashed also did a code upgrade after the power outage, which I will get to in a second.

I have never been a fan of storing different versions of code in primary and secondary, but it is a personal preference. I would leave it for now and once everything is running smooth, I would copy primary to secondary just to prevent any problems in the future.

QoS is a funny thing in Wi-Fi. Unless the AP is overloaded, which I suspect your APs aren't, it doesn't have much effect. It shortens the wait timers the device will use when moving through the process to determine if it is free to transmit. I suspect you have a problem elsewhere, and not QoS. I have a Ring, 8 wired cameras, and stream from 5 TV's and I don't have a problem (other than wondering why I have a total of 9 cameras).

What version of Unleashed are you running? When you are looking at the Unleashed dashboard, does it show all your RUCKUS APs as connected?

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

syamantakomer — Tue, 18 May 2021 21:02:52 GMT

Hi All,

It is very common that after a power outage switch may boot with alternate image (router code, if both flash are not upgraded to SW image).

To prevent this, please update both the flash image to SW code or set the preference for the SW image.

Refer my response to a similar query on another thread.

https://forums.ruckuswireless.com/conversations/ruckus-at-home/power-failure-causes-switch-to-reboot-into-router-mode/604a226f56830c0d5879b43c?commentId=609a0eb7f5cc1541df8a611e&replyId=609a8782131c1e0a957a3623

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

john_huynh — Tue, 18 May 2021 23:04:30 GMT

Yeah the Ruckus was generally responsive when it was in switch mode, until after the power outage, only the Ring could reliably connect to it. Since downloading the 08.09.0j UFI switch driver for the primary flash, my Echo Flex in the basement once again can connect consistently.

Per https://unleashed.ruckuswireless.com/admin/dashboard.jsp?privilege=rw I am up to date (200.9.10.4.243). All 3 APs are connected, the switch as well (it showed as disconnected for a long time since the outage before I just got it back).

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

john_huynh — Tue, 18 May 2021 23:06:56 GMT

@syamantak_omer Thank you! I wish this process was much easier and that Ruckus just had both the primary and secondary as switch images for Lennar customers. Like how for the APs, we have the easy web interface, and the easy download firmware from the internet, but the switch upgrade is so hard for most people.

Kind of scary too, it seems my primary image was corrupted since I couldn't manually do it until after the firmware update, but at least all fine now.

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

linda_nguyen — Wed, 19 May 2021 03:07:49 GMT

Hi there! I had a power outage on 5/15/2021 and since then have poor performance on my ruckus R510. Called support, got a case #, still waiting for a call. Not sure how long it will take to hear from someone, but it has been more than 6 hours. I am not tech savvy, can I fix this myself? Also now I see there is a patch or upgrade - do I need that? I have a Lennar home, and they told me to call you. Help!

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

sanjay_kumar — Wed, 19 May 2021 03:56:36 GMT

Hi Linda,

We got the case number, we will have an engineer contacting you shortly.

Re: Ruckus Unleashed sluggish after power outage and Switch disconnected

lloyd_logan — Mon, 23 Aug 2021 20:25:16 GMT

@john_huynh What are the default creds for the ICX switch? I would love to perform the firmware update however, I dont know the username/password.