topic Re: Unleashed You are not connected to a Unleshed Network in RUCKUS Support for Lennar Homes

Unleashed You are not connected to a Unleshed Network

dtsteinb — Fri, 18 Aug 2023 18:51:16 GMT

I am trying to connect via my iphone. When I try to login I get the following message

You are not connected to Unleased Network. Go to Settings? Yes No

I am putting in the correct login info and my device is connected to the Ruckus Wifi Network. Any help would be appreciated.

Re: Unleashed You are not connected to a Unleshed Network

Imran_ruckus — Fri, 18 Aug 2023 19:46:41 GMT

Hi @dtsteinb

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to log in to the RUCKUS Unleashed app.

Could you please login to your Unleashed system on a web browser using Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed You are not connected to a Unleshed Network

dtsteinb — Fri, 18 Aug 2023 22:46:16 GMT

I am able to login via the web. I do not see the config for 2.4GHZ or 5GHZ and the wifi passwords and how to see them. Is there a reason the same username/password is NOT working in the app on the iphone?

Re: Unleashed You are not connected to a Unleshed Network

Imran_ruckus — Fri, 18 Aug 2023 23:22:00 GMT

Hi @dtsteinb

Thank you for the information you shared.

To see and change password etc., to your unleashed Wi-Fi network below is the process.

Please browse and login to your Unleashed account.

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>Change the password

(Please refer to the below screenshots)

I would suggest you create a new WLAN/SSID and create a separate 5G network from your Unleashed Access Point, connect to the new Wi-Fi SSID from your iPhone, and try to log in on the Unleashed App. (Use the same username/password you use to log into Unleashed on the web browser)

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please check and let me know if you have any queries in this regard.

Could you also share a screenshot showing the Unleashed version as mentioned in my previous post?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed You are not connected to a Unleshed Network

dtsteinb — Mon, 21 Aug 2023 11:40:35 GMT

Yes, that worked but why can't I login via the iphone app?

Re: Unleashed You are not connected to a Unleshed Network

Imran_ruckus — Mon, 21 Aug 2023 15:46:45 GMT

Hi @dtsteinb

Greetings!!!

Thank you for the response and the update.

You may be unable to login to the Unleashed app due to an older version of your Web Unleashed system.

Could please share a screenshot showing the Web Unleashed system version as mentioned? (Please refer to my initial post)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed You are not connected to a Unleshed Network

dabel524 — Wed, 14 Feb 2024 16:47:24 GMT

Hello all. I'm having the same problem and none of the solutions provided seem to work. I've tried connecting to the switch using the Unleashed IOS app (yes I've updated to the latest version) and receive the message "You are not connected to Unleashed network.". I don't see the Lennar-XXXXXXX network and when I try to access it directly it indicates that it is not a valid network. I've found the IP address of the master AP but when I go to it via the web I don't know the credentials (I've tried using my Unleashed credentials with no success). I've tried using that IP in the Unleashed app by changing the login destination to the IP but it does not connect. I've tried accessing Unleashed through the web address unleashed.ruckuswireless.com but get a potential security warning. Can anyone help!?

Re: Unleashed You are not connected to a Unleshed Network

Sgatjens — Fri, 16 Feb 2024 15:16:31 GMT

Hi @dabel524

Thank you for reaching out to us for assistance. To maintain order and ensure that your query receives the attention it deserves, we kindly request that you create your own post on the forum rather than posting or requesting help on existing posts. This helps us manage and address your concerns more effectively. We appreciate your cooperation and look forward to assisting you with your inquiry.

Kind regards,

Sofia Gätjens