topic Re: Ruckus APs not working in RUCKUS Support for Lennar Homes

Ruckus APs not working

Kanakaboy92 — Thu, 17 Aug 2023 20:21:34 GMT

Hello,

I woke up today to my ruckus APs not broadcasting their SSIDs. After some research I was thinking maybe they upgraded their firmware overnight and the new unleashed firmware may require the ICX7150 to be on newer firmware as well. I updated the switch to 8.0.95B from 8.0.90B, but the three APs still wouldn’t connect.
They’re only online intermittently which is making it difficult to diagnose the issue.
One of the APs, when online, shows “building the unleashed network” on the web interface. All three APs have static IPs assigned by the router (ubiquity ER-4).

Any direction in getting these APs back online (ideally with their current configuration as I run multiple VLANs) would be very appreciated.

Thank you

Re: Ruckus APs not working

Imran_ruckus — Thu, 17 Aug 2023 20:53:02 GMT

Hi @Kanakaboy92

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS device setup is not working. And Access Points are not broadcasting the Wi-Fi SSIDs.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage/spike before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. As you mentioned you have 3 APs connected to your RUCKUS ICX Switch. Could you please let me know the light status on ALL the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

5. Do you have CLI Access to your RUCKUS ICX-7150-C12P Switch?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Thu, 17 Aug 2023 21:45:32 GMT

Hi Imran,

thank you for replying so quickly.

1. There should not have been any power outage since my whole house is backed up on a battery, and would have been on battery power at the time.
2. Here is the image of my switch

3. My internet connection appears to be fine, in fact, wired devices seem to be working fine as well.

4. The Upstairs AP has a green flashing power light

The Downstairs AP has solid power and control lights

the Office AP has a flashing green power light, but sometimes is solid red.

5. I do have CLI access to the ICX7150 switch

Thank you

Re: Ruckus APs not working

Imran_ruckus — Thu, 17 Aug 2023 22:44:09 GMT

Hi @Kanakaboy92

Thank you for the response and the detailed information.

May I know to which port of the Switch your ISP (Internet Service Provider) Router/Modem-Router combo device’s ethernet cable is connected to? Could you please show it in a picture?

As you have CLI access, could you please perform the below commands and share their outputs?

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Thu, 17 Aug 2023 23:01:11 GMT

Hi Imran,

In the previously attached photo of the switch, my router is the orange cable plugged into interface 1/1/1

The three APs are plugged into 1/1/2, 1/1/3 and 1/1/4

Please see the following for the console output:

Alexiss-MacBook-Pro:~ alexismorris$ ls /dev/cu.*
/dev/cu.Bluetooth-Incoming-Port /dev/cu._A-EA82 /dev/cu.usbserial-01F9107F
Alexiss-MacBook-Pro:~ alexismorris$ screen /dev/cu.usbserial-01F9107F

ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Apr 11 2023 at 00:06:30 labeled as SPS08095j
(31457280 bytes) from Primary SPS08095j.bin (UFI)
SW: Version 08.0.95jT211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3831R02L
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 4 hour(s) 56 minute(s) 28 second(s)
The system started at 00:06:40 GMT+00 Tue Apr 11 2023

The system : started=cold start

ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95jT211 (SPS08095j.bin)
Compressed Sec Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
Code Flash Free Space = 1045561344
ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 63200 mWatts.

Power Allocations: Requests Honored 17 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On On 4100 15400 2P-IEEE Class 3 3 n/a
1/1/3 On On 4200 30000 2P-IEEE Class 4 3 n/a
1/1/4 On On 2400 15400 2P-IEEE Class 3 3 n/a
1/1/5 On Non-PD 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Off 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 10700 60800

ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None Yes 1 0 70ca.9722.bc04
1/1/2 Up Listen Full 1G None Yes 1 0 70ca.9722.bc05
1/1/3 Up Forward Full 1G None Yes 1 0 70ca.9722.bc06
1/1/4 Up Learn Full 1G None Yes 1 0 70ca.9722.bc07
1/1/5 Up Forward Full 1G None Yes 1 0 70ca.9722.bc08
1/1/6 Down None None None None No 1 0 70ca.9722.bc09
1/1/7 Up Forward Full 1G None No 1 0 70ca.9722.bc0a
1/1/8 Down None None None None No 1 0 70ca.9722.bc0b
1/1/9 Down None None None None No 4 0 70ca.9722.bc0c
1/1/10 Down None None None None No 1 0 70ca.9722.bc0d
1/1/11 Up Forward Full 1G None No 1 0 70ca.9722.bc0e
1/1/12 Up Forward Full 1G None No 4 0 70ca.9722.bc0f
1/2/1 Up Forward Full 1G 256 No 1 0 70ca.9722.bc11
1/2/2 Up Forward Full 1G 256 No 1 0 70ca.9722.bc11
1/3/1 Down None None None None No 1 0 70ca.9722.bc13
1/3/2 Down None None None None No 1 0 70ca.9722.bc14
lg256 Up Forward Full 2G 256 No 1 0 70ca.9722.bc11
mgmt1 Down None None None None No None 0 70ca.9722.bc04
ICX7150-C12 Switch#

Re: Ruckus APs not working

Imran_ruckus — Thu, 17 Aug 2023 23:06:25 GMT

Hi @Kanakaboy92

Thank you for the response and the detailed information.

Could you please share a picture with the FULL Switch panel cable connections to the Switch ports? (Please refer to the below picture)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Thu, 17 Aug 2023 23:09:30 GMT

Re: Ruckus APs not working

Imran_ruckus — Thu, 17 Aug 2023 23:25:37 GMT

Hi @Kanakaboy92

Thank you for sharing the picture.

I see from the picture you shared, seems like the ethernet cables which are coming from the other 2 Access Points are plugged into the wrong ports on the Switch panel. They must be plugged into any 1 in-12 ports for new versions as shown in the below screenshot. Please unplug the ethernet cables and plug them into the correct port. If required reboot your RUCKUS ICX-7150-C12P Switch and ISP Router/Modem-Router Combo once you plug them into the correct ports and Check the Internet connectivity via APs once they are up.

Also, I would like to suggest you copy the SPS08095j version on your second Switch partition (pleaser refer to the below picture) as well to avoid any issues in the future. Please execute the below commands for the same.

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash primary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash primary yes (hit enter to accept the command: the switch will reboot)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Thu, 17 Aug 2023 23:26:18 GMT

Hi Imran,

As I previously mentioned, the APs are plugged into the following Ethernet interfaces: 1/1/2, 1/1/3, and 1/1/4

I have other devices plugged into 1/2/1 and 1/2/2 which have been there for a year without issue.

I will go ahead and copy the software to the secondary partition. Please provide another solution for the AP issue.

Re: Ruckus APs not working

Imran_ruckus — Thu, 17 Aug 2023 23:45:27 GMT

Hi @Kanakaboy92

Thank you for the response and the information.

Please reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP Router/Modem-Router Combo once and Check the Internet connectivity via APs once they are up.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Fri, 18 Aug 2023 00:02:52 GMT

Hi Imran,

It has been about 15 minutes since power cycling the equipment.
Office AP green flashing power

Downstairs AP alternating between red power and green power and control.

upstairs AP solid red power

Re: Ruckus APs not working

Imran_ruckus — Fri, 18 Aug 2023 00:08:19 GMT

Hi @Kanakaboy92

Thank you for the response and update.

As your APs and ISP Router ethernet cables are connected properly and we tried other steps with no luck. At this point, we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Fri, 18 Aug 2023 00:11:52 GMT

Hi Imran,

thank you for this. I have multiple VLANs setup on Unleashed. Will those get wiped/erased when doing the factory reset?

Re: Ruckus APs not working

Kanakaboy92 — Fri, 18 Aug 2023 05:05:32 GMT

Hi Imran,

I have followed the steps outlined to perform a factory reset on the AP. Only one AP is plugged in. It appears that it has entered a boot loop. The light will be solid red, then flashing green, then solid green. After a minute or so, it goes back to solid red and starts the boot process again.

When it fully boots (solid green) it does properly display the configure.me SSID, but because it doesn’t stay booted, I cannot initialize the setup using the unleashed app.

I’ve spent about an hour trying to get through the factory reset process only to get stuck with this same boot loop issue over and over again. I must have performed the reset about 5-10 times.

Please help

Re: Ruckus APs not working

Imran_ruckus — Fri, 18 Aug 2023 15:31:41 GMT

Hi @Kanakaboy92

Greetings!!!

Yes, we will lose the Unleashed system configuration after the factory reset. However, we can take a backup of the configuration before proceeding with a factory reset to restore it later.

Please refer to the below video which shows getting Unleashed configuration backup (Backup information just a few seconds from 1:10 minutes).

https://www.youtube.com/watch?v=glS6SasPCNg

When you press the reset button on the AP with a paper clip you see a configure.me.xxxxxx SSID please perform a factory reset using a web browser on a laptop as described in the below video.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

If there is the same issue again, please unplug that AP, connect another AP, and repeat the above process.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Fri, 18 Aug 2023 16:21:23 GMT

Hi Imran,

I have tried on all three of the APs one at a time but they each enter a boot loop and I’m unable to complete the setup process. They only stay online for about one minute before going through the boot loop cycle again. This isn’t enough time to join the configure.me network and start the initialization process. I tried on both mobile and pc.

Is there some secret to get them to stay online long enough to initialize them? I’ve been going through this step for hours.

Re: Ruckus APs not working

Imran_ruckus — Fri, 18 Aug 2023 19:33:14 GMT

Hi @Kanakaboy92

Thank you for the response and the detailed information you shared.

Could you please replace the ethernet cable with another stable/working one to the factory reset Access Point and repeat factory reset process once again? This issue we have seen in some cases is due to defective Ethernet cables.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Fri, 18 Aug 2023 19:49:51 GMT

Hi Imran,

I tested the cables with an Ethernet cable tester. They’re all fine.
I also used another cable to try to factory reset, but it is still not working.

thanks

Re: Ruckus APs not working

Imran_ruckus — Fri, 18 Aug 2023 20:30:45 GMT

Hi @Kanakaboy92

Thank you for the response and the update.

Could you please let me know if you have an external power adapter to connect to the R510 Access Point and check it separately without connecting to the Switch PoE port cable? (Please refer to the below screenshots)

Please confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus APs not working

Kanakaboy92 — Fri, 18 Aug 2023 20:41:07 GMT

I have a 12VDC power adapter from another company that should work.
what steps do I take next?