topic Re: Updating ruckus in RUCKUS Support for Lennar Homes

Updating ruckus

cheryl_consigli — Mon, 31 Jul 2023 22:34:35 GMT

I am unable to update ruckus r510 series. It says I am not connected to unleashed network but I am. I am on iphone 16.5.1 version. I have always been able to update prior only recently is this a problem. I believe I am running 200.13 version in ruckus. Any help would be appreciated as I am not tech savy.

Re: Updating ruckus

Imran_ruckus — Mon, 31 Jul 2023 22:44:57 GMT

Hi @cheryl_consigli

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to Upgrade your RUCKUS R510 Access Points.

We suggest you Upgrading your R510 Access Points to version 200.14.6.1.199 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade is not working)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Updating ruckus

cheryl_consigli — Mon, 31 Jul 2023 22:59:13 GMT

They sent me some email that is so complicated I would have to go to school to understand, either they are fixing the app that is broken or what. Why they being so secrective about create a new post and we email you, are fixing the app or not?

Re: Updating ruckus

cheryl_consigli — Mon, 31 Jul 2023 23:01:31 GMT

You sent me an email that is so complicated I would have to go to school to understand, either they are fixing the app that is broken? I need someone to help with this, is there someone that can login to my computer and help?

Re: Updating ruckus

Imran_ruckus — Mon, 31 Jul 2023 23:10:58 GMT

Hi @cheryl_consigli

Thank you for the response and the inconvenience.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note, we provide support and help to the Lennar Customers on this forum on best effort basis.

Please follow the videos to upgrade your Access Points to the latest version in which it is explained in detail.

Please try Accessing Unleashed on a web browser via the IP address of the Access Point Upgrade the same. Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Updating ruckus

cheryl_consigli — Mon, 31 Jul 2023 23:33:41 GMT

Are they going to be fixing the mobile app at all?

Re: Updating ruckus

Imran_ruckus — Mon, 31 Jul 2023 23:57:38 GMT

Hi @cheryl_consigli

Thank you for the response.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

Also please note, the 200.14.6.1.199 Unleashed version is released on 6/28/2023 only for the Web Unleashed System, and it has the fix for the unleashed.ruckuswireless.com DNS issue with the iOS device. However, the Mobile App release has been delayed a little as our internal Engineering Team is working on that. We will keep it posted once it is released.

For now, you could follow the workaround as suggested in the below link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Known-issue-Iphone-with-IOS-16-can-t-reach-quot-unleashed/m-p/61337

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Updating ruckus

cheryl_consigli — Tue, 01 Aug 2023 17:57:14 GMT

Is there going to be a new app that my phone will connect to so I can update to the 200.14?

Re: Updating ruckus

Imran_ruckus — Tue, 01 Aug 2023 20:29:06 GMT

Hi @cheryl_consigli

Greetings!!!

Thank you for the response.

Please note, the current app also will work for 200.14 or previous version with the workaround link we shared you in the last post.

And as mentioned in my previous post, Mobile App release has been delayed a little as our internal Engineering Team is working on that. We will keep it posted once it is released.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Updating ruckus

cheryl_consigli — Wed, 16 Aug 2023 03:02:15 GMT

I have the app version 11.138.1 and I still cannot connect to ruckus do I need to do? Do I go to manage network and sign in with my user name and password or is there another way because this is not working.

Re: Updating ruckus

Imran_ruckus — Wed, 16 Aug 2023 15:32:59 GMT

Hi @cheryl_consigli

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you have some issues with the newly released Unleashed App.

As I have also shared the below process on your other new post, please check. Posting it below once again.

Please try to uninstall the Unleashed app from your iOS device, reinstall the newly released app, and try to login keeping logging to unleashed.ruckuswireless.com setup. (Please refer to the below screenshot)

Please check and let me know if you have any queries on your new post you raised.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Updating ruckus

cheryl_consigli — Wed, 16 Aug 2023 15:49:08 GMT

It is doing the same thing as before, I uninstalled and reinstalled the app and it still is telling me I am not connected. It is the ruckus unleashed business app right? There is ruckus one and ruckus unleashed and under the unleashed it says business.

Re: Updating ruckus

cheryl_consigli — Wed, 16 Aug 2023 15:50:22 GMT

Re: Updating ruckus

cheryl_consigli — Wed, 16 Aug 2023 15:53:20 GMT

Re: Updating ruckus

cheryl_consigli — Wed, 16 Aug 2023 16:03:34 GMT

Re: Updating ruckus

Imran_ruckus — Wed, 16 Aug 2023 16:34:54 GMT

Hi @cheryl_consigli

Thank you for the response and the information you shared.

May I please know if your iOS device is connected to your RUCKUS Unleashed Access Point’s Wi-Fi in your Lennar Home? Since it must be connected to the Unleashed AP Wi-Fi for the first login setup.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Updating ruckus

cheryl_consigli — Wed, 16 Aug 2023 16:43:37 GMT

Re: Updating ruckus

cheryl_consigli — Wed, 16 Aug 2023 17:00:29 GMT

This stuff is very confusing and you guys on the tech end need to explain in layman's terms, which means easy to understand. We are tech people. I go to my wifi enter my password and connect. Am i supposed to do a typical install or just sign in? We don’t know this stuff!

Re: Updating ruckus

Imran_ruckus — Wed, 16 Aug 2023 17:09:46 GMT

Hi @cheryl_consigli

Thank you for the response and the information.

Could you please let me know the version of your RUCKUS Unleashed system of Access Points from a web browser?

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Updating ruckus

cheryl_consigli — Thu, 17 Aug 2023 16:38:16 GMT

I am on a 510 series ruckus. the last time the app let me on to update was approximately 6 months ago. i have the new app and tried to sign on but it is saying the same message as before, I am not connected, and I am connected to ruckus. the new app works with same password as before? I am not sure what you are asking me about my access points, Do you mean IP, Gateway, DNS, tell me where to get what you are looking for