topic Re: Ruckus ICX 7150 not working after power outage in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 not working after power outage

crazy007 — Mon, 14 Aug 2023 22:01:05 GMT

My Ruckus ICX 7150 is not working after power outage. I tried to boot it by connecting my device to laptop but no luck.

Re: Ruckus ICX 7150 not working after power outage

Imran_ruckus — Mon, 14 Aug 2023 22:17:34 GMT

Hi @crazy007

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 not working after power outage

crazy007 — Tue, 15 Aug 2023 14:06:39 GMT

Re: Ruckus ICX 7150 not working after power outage

crazy007 — Tue, 15 Aug 2023 14:09:24 GMT

I am not detecting any WIFI signal from the RUCKUS 7150 switch. FYI... I am able to use the internet directly connecting to Spectrum router

Re: Ruckus ICX 7150 not working after power outage

Imran_ruckus — Tue, 15 Aug 2023 15:35:16 GMT

Hi @crazy007

Greetings!!!

Thank you for the response and the detailed information you shared.

As I can see from the screenshot you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 not working after power outage

crazy007 — Wed, 16 Aug 2023 20:26:43 GMT

I had tried resetting it for 15 times but no luck.

I had executed software recovery steps till the Putty COM3 screen. I am getting error when trying to connect to COM3

Re: Ruckus ICX 7150 not working after power outage

Imran_ruckus — Wed, 16 Aug 2023 20:36:31 GMT

Hi @crazy007

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing the software recovery cable connections between the Switch and Laptop. Also, please share a screenshot of the Device Manager showing the COM ports information.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 not working after power outage

crazy007 — Thu, 07 Sep 2023 01:23:19 GMT

Here are the requested pictures

Re: Ruckus ICX 7150 not working after power outage

Imran_ruckus — Thu, 07 Sep 2023 16:02:59 GMT

Hi @crazy007

Greetings!!!

Thank you for the response and the information you shared.

Could you please double-click on the devices highlighted in the below screenshot and see what it shows? Also please help us with the screenshot of the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.