topic Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect in RUCKUS Support for Lennar Homes

Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Mon, 14 Aug 2023 00:38:31 GMT

Lennar home owner for over 2 years, Ruckus ICX 7150 C12P.

For the last 1-2 weeks I've been experiencing slow speeds and loading over both wifi and ethernet connections. Sometimes apps and pages load and sometimes they don't, sometimes an app loads but I can't load certain parts of the app. It's like I'm connected to the internet but not connected at the same time. All of my smart home devices are either not working or intermittent.

Wifi is up, ethernet is connected, and everything appears to be working, but it doesn't. I checked the switch dashboard using the IP address and I see the Internet disconnects periodically, WIFI Networks shows 1 working, APs shows 2 working, Switches shows 0 working and 1 disconnected. I assume the disconnected switch is the problem, but I can't fix it.

I entered the switch IP but it never gets past 'connecting' status. I did the online firmware upgrade to 200.9.10.4.233 but that didn't help. I tried the 'local' upgrade to SPS08095kufi.bin, but it's been stuck on 'Processing' for a while now.

I've disconnected and reconnected modem, router, and switch. I have not tried a factory reset yet.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Mon, 14 Aug 2023 16:13:44 GMT

Hi @ckal9

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you have intermittent Internet connectivity via your Lennar home RUCKUS setup.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

As you mentioned that you have the Switch IP Address, could you please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan and share the output of the below commands?

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Mon, 14 Aug 2023 17:46:25 GMT

Hello Imran. I'm doing well I hope you are as well. Hopefully you can get this issue fixed for me!

Advanced IP Scanner lists two IP addresses for Ruckus Wireless. .169 is for 'Ruckus-Unleashed.lan' and .201 is for 'Ruckus-Unleashed-228.lan' I don't know the difference, which do I use? .169 appears to route to .201 in PuTTY and internet browser.

Following the Telnet instructions I open PuTTY, enter the .201 IP, and press 'Open.' The command window appears with no text and a 'PuTTy Fatal Error' window appears that says 'Network error: Connection refused.'

Same thing happens when I try the .169 IP with Telnet.

Following the SSH instructions I open PuTTY, enter the .169 IP, and press 'Open.' The command window appears and first asks me to 'login as' so I entered 'admin' and pressed enter. The next prompt that appears is 'Please login:' so I entered 'admin' and pressed enter. The next prompt that appears is 'password:' so I entered 'Lennar' and pressed enter.

Then some Copyright info and Warning about Unleashed-Managed mode pop up.

The next command line that appears is 'rkscli:' so I entered 'enable' and pressed enter but it says 'Command is not recognized: enable.'

The next command line that appears is 'ruckus>' so I entered 'enable' and pressed enter.
The next command line that appears is 'ruckus#' so I entered 'show version' and pressed enter. I get a message saying 'The command is either unrecognized or incomplete. To view a list of commands that you can run from this context, type '?' or 'help'.'
I entered 'help' and copy/pasted the results below

Commands available:
exit Ends the CLI session.
help Shows available commands.
quit Ends the CLI session.
history Shows a list of previously run commands.
disable Disables privileged commands.
ping <IP-ADDR/DOMAIN-NAME>
Sends ICMP echo packets to an IP/IPv6 address or domain name.
ping <IP-ADDR/DOMAIN-NAME> -s <NUMBER>
Sends ICMP echo packets to an IP/IPv6 address or domain name with -s option
to set the size of packet.
reboot Reboots the controller.
shutdown Shut down ZoneDirector, to power on ZoneDirector again, press the power
button. When the Status LED is lit steadily, you can then reconnect to
CLI.
set-factory Set factory default.
switch-ap Set factory default.
data-privacy Excutes data-privacy command.
data-privacy delete <MAC> <FTP Url>
Delete PII Data by device MAC.
data-privacy search <MAC> <FTP Url>
Search PII Data by device MAC.
config Configures options and settings.
logo nodog Remove all dogs from logo.
logo default Back to default logo.
easyDpl-get-status Get easy-deployment running status.
easyDpl-disable Debug command, please stop easy-deployment by Webpage. This command stops
easy-deployment and disables tr069 function, may cause mechanism chaos when
easy-deployment is after prepareimage status.
debug Manages system debug options.
show location-services all
Displays configured location services for all venues.
show location-services name <WORD>
Displays information for the specified venue.
show aaa all Displays a list of available AAA servers.
show aaa name <WORD>
Displays information for the specified AAA server.
show dhcp all Displays a list of available DHCP servers.
show dhcp name <WORD>
Displays information for the specified DHCP server.
show ap all Displays a list of all approved devices.
show ap devname <WORD>
Displays information for the specified device.
show ap mac <MAC> Displays information for a device that matches the specified MAC address.
show ap-group all Displays all AP groups.
show ap-group name <WORD>
Displays information for the specified AP group.
show ap-policy Displays the ap policy settings.
show config Displays current system options.
show performance ap-radio2-4 mac <MAC>
Displays information for a device that matches the specified MAC address.
show performance ap-radio5 mac <MAC>
Displays information for a device that matches the specified MAC address.
show performance station mac <MAC>
Displays information for a device that matches the specified MAC address.
show sysinfo Displays current system status.
show ethinfo Displays current system ethernet status.
show techsupport Displays current system options and status.
show mgmt-acl all Displays a list of all management access control.
show mgmt-acl name <NAME>
Displays information for the specified management.
show static-route all
Displays a list of all static route.
show static-route name <NAME>
Displays information for the specified static router.
show wlan all Displays a list of all WLAN services (Names).
show wlan name <NAME>
Displays information for the specified WLAN service (NAME).
show wlan name <NAME> stations
Displays a list of wireless stations associated with a WLAN service.
show wlan-group all Displays a list of existing WLAN groups.
show wlan-group name <WORD>
Displays information about a specified WLAN group.
show l2acl all Displays a list of L2 ACL.
show l2acl name <WORD>
Displays information for the specified L2 ACL.
show whitelist all Displays a list of whitelist.
show whitelist name <WORD>
Displays information for the specified whitelist.
show l3acl all Displays a list of L3/L4/IP ACL.
show l3acl name <WORD>
Displays information for the specified L3/L4/IP ACL.
show hotspot all Displays a list of hotspot.
show hotspot name <WORD>
Displays information for the specified hotspot.
show guest-access-service all
Display a list of guest access service.
show guest-access-service name <WORD>
Displays information for the specified guest service.
show hs20op all Displays a list of hotspot 2.0 operator.
show hs20op name <WORD>
Displays information for the specified hotspot 2.0 operator.
show hs20sp all Displays a list of hotspot 2.0 service provider.
show hs20sp name <WORD>
Displays information for the specified hotspot 2.0 service provider.
show role all Displays a list of roles.
show role name <WORD>
Displays information for the specified role.
show vlan-pool all Displays a list of vlan pools.
show vlan-pool name <WORD>
Displays information for the specified vlan pool.
show user all Displays a list of users.
show user name <WORD>
Displays information for the specified user.
show current-active-clients all
Displays a list of current active clients.
show current-active-clients mac <MAC>
Displays information for the specified current active clients.
show mesh info Displays mesh Information.
show mesh topology Displays mesh topology.
show dynamic-psks Displays generated dynamic PSK.
show guest-passes Displays generated guest passes.
show guest-access-generation
Display generation information for guest access.
show portal-auth-generation
Display generation information for guest access.
show rogue-devices Displays all rogue devices.
show events-activities
Displays last 300 events/activities information.
show alarm Displays last 300 alarm information.
show license Displays license.
show usb-software Displays USB Software Package information.
show app-policy Displays the application policy settings.
show user-app-ip Displays the user defined application based on IP.
show user-app-port Displays the user defined application based on Port.
show wificalling Displays the WIFI Calling profiles.
show url-filtering Displays Url Filtering profiles.
show session-timeout
Displays CLI session timeout interval.
show active-wired-client all
Displays a list of active wired clients.
show active-wired-client mac <MAC>
Display information for the active wired clients that match the specified MAC
address.
show radius-statistics server-all
Displays a RADIUS statistics list of all RADIUS servers (default: recorded
from power on).
show radius-statistics server-all latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
show radius-statistics server-all latest-one-hour
RADIUS statistics recorded for latest 1 hour.
show radius-statistics server-all latest-one-day
RADIUS statistics recorded for latest 1 day.
show radius-statistics server-name <WORD>
Displays RADIUS statistics based on a specified RADIUS server (default:
recorded from power on).
show radius-statistics server-name <WORD> latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
show radius-statistics server-name <WORD> latest-one-hour
RADIUS statistics recorded for latest 1 hour.
show radius-statistics server-name <WORD> latest-one-day
RADIUS statistics recorded for latest 1 day.
show radius-statistics wlan-all
Displays a RADIUS statistics list of all WLANs (default: recorded for latest
1 day).
show radius-statistics wlan-all latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
show radius-statistics wlan-all latest-one-hour
RADIUS statistics recorded for latest 1 hour.
show radius-statistics wlan-name <NAME>
Displays RADIUS statistics based on a specified WLAN (default: recorded for
latest 1 day).
show radius-statistics wlan-name <NAME> latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
show radius-statistics wlan-name <NAME> latest-one-hour
RADIUS statistics recorded for latest 1 hour.
show load-balance Displays AP load balance
reset radius-statistics server-all
Reset RADIUS statistics of all servers to zero (default: recorded from power
on).
reset radius-statistics server-all latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics server-all latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics server-all latest-one-day
RADIUS statistics recorded for latest 1 day.
reset radius-statistics server-name <WORD>
Resets RADIUS statistics to zero based on a specified RADIUS server (default:
recorded from power on).
reset radius-statistics server-name <WORD> latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics server-name <WORD> latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics server-name <WORD> latest-one-day
RADIUS statistics recorded for latest 1 day.
reset radius-statistics server-name <WORD> master
Resets RADIUS statistics of master server to zero (default: recorded from
power on).
reset radius-statistics server-name <WORD> master latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics server-name <WORD> master latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics server-name <WORD> master latest-one-day
RADIUS statistics recorded for latest 1 day.
reset radius-statistics server-name <WORD> standby
Resets RADIUS statistics of standby server to zero (default: recorded from
power on).
reset radius-statistics server-name <WORD> standby latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics server-name <WORD> standby latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics server-name <WORD> standby latest-one-day
RADIUS statistics recorded for latest 1 day.
reset radius-statistics wlan-all
Reset RADIUS statistics of all WLANs to zero (default: recorded for latest 1
day).
reset radius-statistics wlan-all latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics wlan-all latest-one-hour
RADIUS statistics recorded for latest 1 hour.
reset radius-statistics wlan-name <NAME>
Resets RADIUS statistics to zero based on a specified WLAN (default: recorded
for latest 1 day).
reset radius-statistics wlan-name <NAME> latest-ten-min
RADIUS statistics recorded for latest 10 minutes.
reset radius-statistics wlan-name <NAME> latest-one-hour
RADIUS statistics recorded for latest 1 hour.
session-timeout <NUMBER>
Sets the CLI session timeout.
ap-mode Go to local AP's CLI from Master's CLI.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Mon, 14 Aug 2023 17:54:09 GMT

Hi @ckal9

Thank you for the response and the information.

Could you please share a screenshot showing all the IP Addresses from IP Scan results? Please refer to the below guide to check IPs from the IP Scanner application.

To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Mon, 14 Aug 2023 18:23:18 GMT

Is it safe to post all of my IP addresses? Let me know when you no longer need them and I will edit my post and delete the screen shots. Please see below.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Mon, 14 Aug 2023 18:33:25 GMT

Hi @ckal9

Thank you for the response and the information.

Please do not worry, the IP Addresses you shared will be private IP Addresses only within your connected network. And no one can access them outside your connected network.

I cannot see any IP addresses for Switch in the screenshot you shared.

To check further, could you please share a picture of your RUCKUS ICX-7150-C12P Switch showing the light status and the FULL Switch panel cable connections to the Switch ports? (Please refer to the below picture)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Mon, 14 Aug 2023 19:11:37 GMT

Ok, thanks. I’m attaching your requested pictures and both of my access points on the ceilings. please let me know if you need more pictures.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Mon, 14 Aug 2023 19:21:25 GMT

Hi @ckal9

Thank you for the response and for sharing the requested pictures.

All the ethernet cable connections seem good.

Could you please reboot (unplug and plug from the power outlet) your Switch and ISP (Internet Service Provider) Router once?

After the reboot please run the IP Scan once again and check the IP Addresses if there is any IP with the name Brocade Communications OR Ruckus Wireless.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Mon, 14 Aug 2023 20:51:14 GMT

I unplugged modem, router, ruckus, and plugged back in, waited about 5 min, then ran Advanced IP Scanner again. I only see the same two Ruckus Wireless IPs as before, nothing with ICX or Brocade. Added screen shots below.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Mon, 14 Aug 2023 22:12:55 GMT

Hi @ckal9

Thank you for the response and the update.

If you are unable to get the IP address of the Switch, the only option left is to get console access to the Switch-

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the below commands and help with the outputs.

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Tue, 15 Aug 2023 01:37:45 GMT

Doesn’t work. Here’s what I did:

I’m using a Mac to connect. I installed the drivers in the guide. I connected the usb/usbC from the Mac laptop to the ruckus switch. I opened the Mac terminal and entered command ls /dev/cu.* but that returned /dev/cu.Bluetooth-Incoming-Port and nothing about /dev/cu.SiLabs_Serial like the guide said. So when I enter the command screen /dev/cu.SiLabs_Serial 9600 the terminal says there’s no such file or directory and I can’t move past this step.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Tue, 15 Aug 2023 15:30:48 GMT

Hi @ckal9

Greetings!!!

Thank you for the response and the information you shared.

May I know, if you could please use a Windows laptop/PC to get console access via Putty to the Switch? That will be much easier.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Wed, 16 Aug 2023 00:01:39 GMT

Hello - I tried on a Windows 7 OS laptop and once again it does not work. I installed the USB drivers and installed PuTTY and mobaxterm. I cannot find any USB on COM in Device Manager and mobaxterm does not recognize any USB on COM.

I greatly appreciate your time and help, but this has become very frustrating. I've dedicated many hours of my time over several days and have made no progress. If we can't get this fixed tomorrow I'll need you guys to send someone out to my house to fix.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Wed, 16 Aug 2023 00:00:38 GMT

Hi @ckal9

Greetings!!!

Thank you for the response and the information shared.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please use Putty Application with Silicon Lab COM port. And, please share a screenshot of the device manager showing the COM port information.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Wed, 16 Aug 2023 00:25:34 GMT

I decided to log my laptop directly into the router instead of the switch and try Advanced IP Scanner again. Miraculously, it has detected an IP address for ICX7150-C12-Router.lan. I tried the SSH method in PuTTY again and I got in. Please see screen shots below for command outputs! Please advise next steps.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Wed, 16 Aug 2023 15:06:28 GMT

Hi @ckal9

Greetings!!!

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS if your issue gets resolved.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

ckal9 — Thu, 17 Aug 2023 14:13:58 GMT

Hello Imran - this worked! Thank you for your time and help with this fix.

Re: Slow and irregular performance, internet disconnects, switch disconnected and won't connect

Imran_ruckus — Thu, 17 Aug 2023 15:22:58 GMT

Hi @ckal9

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.