topic Re: Ruckus ICX7150 C-12 in RUCKUS Support for Lennar Homes

Ruckus ICX7150 C-12

BOBBY21 — Fri, 11 Aug 2023 06:34:55 GMT

Recently moved into a lennar home, setup att fiber. Theres connection through the wired connection and wireless connection but it is very slow. The speeds are showing upwards of 500+ but when browsing online, clicking on websites it never really load, sometimes it gives an error saying it (failure to load because it took too long). I setup the two aps through the unleashed app, I noticed that the switch on there was red and it said (pending - No IP), so then I checked the browser UI and find that the switch is disconnected and there's no IP address. to configure you have to enter an IP address. IS there a way where I can completely wipe everything and setup it up again as new because I also don't have log in information for the switch as the older owners did not leave it behind?

Re: Ruckus ICX7150 C-12

Zairah — Tue, 15 Aug 2023 02:39:31 GMT

Hello @BOBBY21 ,

In switch you can run below command to move it to factory default setting:

erase system factory-default

You can also use below guide in removing the configuration from switch:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Regards,

Zairah Javeed
Sr Technical Support Engineer | L2 TAC Wired
support.ruckuswireless.com/contact-us

COMMSCOPE
now meets next

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Re: Ruckus ICX7150 C-12

Imran_ruckus — Tue, 15 Aug 2023 22:14:57 GMT

Hi @BOBBY21

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you need assistance in re-setting your RUCKUS setup in a recently moved Lennar Home, as you have intermittent Internet connectivity via RUCKUS Switch and 2 Access Points setup.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.