WAP

rjayy99 — Fri, 04 Aug 2023 21:11:19 GMT

Lost power: now the WAP and switch are not working. Only getting internet from my actual router. Happens everytime the power goes out.

Re: WAP

Chandini — Sun, 06 Aug 2023 15:53:48 GMT

Hi Rjayy99

Thank you for reaching us,

Could you please help us with more details on the issue ?
Which switch model are you using in your network ?
Are you able to access switch using console ?
Could you please let us know if you are from Lennar Homes ?

Thanks

Re: WAP

BlowBoatTech — Fri, 11 Aug 2023 22:32:00 GMT

I have the same issue.
-I’m in a Lennar home Canopy Grove Escondido, CA.
-cant access the switch since power outage.

-ICX 7150-C12P with 2 wireless access points.
-no power or lights on both access points.

Re: WAP

Imran_ruckus — Tue, 15 Aug 2023 22:00:15 GMT

admin test

Re: WAP

Imran_ruckus — Tue, 15 Aug 2023 22:07:37 GMT

Hi @rjayy99

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delayed response.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power after a power outage.

Please note, these issues happens when your RUCKUS ICX-7150-C12P Switch will be on an older software version. We can upgrade your version once we check your current software version and other details.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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