topic Re: R510s keep disconnecting in RUCKUS Support for Lennar Homes

R510s keep disconnecting

persepheone — Mon, 07 Aug 2023 19:07:11 GMT

Hello, I confirmed per this that I am on SPS for both partitions https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-ruckus-R510-series-keeps-glitching-out/m-p/52979 . So what else could be the issue?

Happy to share logs.

Thank you

Re: R510s keep disconnecting

Jayavidhya — Mon, 07 Aug 2023 19:26:43 GMT

Hi @persepheone

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510s keep disconnecting

persepheone — Mon, 07 Aug 2023 19:35:31 GMT

When it's working for about five minutes, R510 lights are normal pwr, 2.4 and 5 - green. The switch also has all the normal green lights. But the system then reboots after a few minutes. Once it finishes reboot, lights return to normal.

log here https://github.com/friarfool/log/blob/main/sys

Re: R510s keep disconnecting

Jayavidhya — Mon, 07 Aug 2023 19:57:12 GMT

Hi @persepheone

Thanks for your response.

Please share the output of the following commands using the below steps.

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Note: Hit Enter to accept each command

enable

show version

show flash

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510s keep disconnecting

persepheone — Mon, 07 Aug 2023 20:18:11 GMT

~ $ screen /dev/tty.usbserial-01A47E6F

SW: Version 08.0.80dT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3814Q2XA

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 7 second(s)

The system started at 21:26:00 GMT+00 Thu May 18 2000

The system : started=warm start reloaded=by "reload"

ICX7150-C12 Switch>

ICX7150-C12 Switch>Error: Certificate is invalid

Info: Device certificate import is failed ..!!, ret: 21

Creating certificate, please wait...

SSL Client Certificate is successfully created

PS 1, Internal Power supply detected.

PS 1, Internal Power supply is up.

PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up

PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000

PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....

2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1

PoE Event Trace Logging enabled for unit 1

PoE Info: PoE module 1 of Unit 1 initialization is done.

ICX7150-C12-Switch#show version

UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

(25968884 bytes) from Primary SPS08080d.bin

SW: Version 08.0.80dT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3814Q2XA

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

ICX7150-C12-Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1306087424

ICX7150-C12-Switch#TFTP session timed out

Re: R510s keep disconnecting

Jayavidhya — Mon, 07 Aug 2023 21:13:21 GMT

Hi @persepheone

Thanks for your response.

The recommended stable version is 8095g. So please try to upgrade the switch to the code 8095g and let us know the result.

Below are the options or methods to perform the Upgrade on the switch:

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510s keep disconnecting

persepheone — Mon, 07 Aug 2023 22:55:04 GMT

Do you have instructions for upgrading through Mac devices?

Re: R510s keep disconnecting

persepheone — Tue, 08 Aug 2023 00:21:19 GMT

Complete the update I think

ICX7150-C12-Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)

Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)

Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)

Code Flash Free Space = 1209692160

ICX7150-C12-Switch#

Re: R510s keep disconnecting

Jayavidhya — Tue, 08 Aug 2023 12:25:39 GMT

Hi @persepheone

Thanks for your response.

Please confirm whether the issue got resolved or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510s keep disconnecting

persepheone — Tue, 08 Aug 2023 19:09:28 GMT

It seems to be stable right now. I will report back again in a couple of days if that's correct. But I can't the Switch to be controllable through Unleashed. It shows as pending, I enter the credentials, but it says the credentials are invalid. Is there an easy fix? Or should I let it be?

Re: R510s keep disconnecting

Jayavidhya — Tue, 08 Aug 2023 19:59:27 GMT

Hi @persepheone

Thanks for your response.

Please try the most common username and passwords ( This is key sensitive so please include capital letters )

Username:admin password: Ruckus!

Username:admin password: Ruckus1

Username:admin password: Lennar

Username:super password: sp-admin

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/m-p/46740

Also please share the image of the status of the switch showing in the unleashed dashboard

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510s keep disconnecting

persepheone — Wed, 09 Aug 2023 05:45:09 GMT

Thank you. See attached photo.

Re. the credentials, I was able to login to the switch IP web interface with no problem with the credentials I set through the CLI. So I'm not sure why those credentials are not working to authenticate through Unleashed.

Re: R510s keep disconnecting

Jayavidhya — Wed, 09 Aug 2023 12:58:45 GMT

Hi @persepheone

Taking consideration that the unleashed dashboard/ application have their own credentials and to manage the access points and the switch has other credentials to manage the switch.

These are the credentials for the switch.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

Also please confirm whether you are able to login to the unleashed app using the same credentials.

Please enter to enter the correct credentials again and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510s keep disconnecting

persepheone — Sat, 12 Aug 2023 06:03:13 GMT

None of those combinations work 😕 What's the next best course of action? Thank you

Re: R510s keep disconnecting

Jayavidhya — Mon, 14 Aug 2023 14:37:39 GMT

Hi @persepheone

Thanks for your response.

If the default credentials does not work we need to perform password recovery process.

For that we need physical access to the ICX-7150-Using the console connection.

Here is a short guide :

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Short Guide for password recovery :

https://support.purdi.com/hc/en-gb/articles/360016495292-Ruckus-ICX-Password-Recovery-Resetting-a-Switch

Video link as reference : https://www.youtube.com/watch?v=XJS28DWbHM4

1.Start a CLI session over the serial ( console access) interface to the RUCKUS ICX device.

2-Enter OS mode. This uses a key combination and drops below the fastiron operating system

Key Combination: Ctrl+y, release, tap 'm', tap 'Enter'

OS>

4-just write reset

OS>reset

5-.While the system is booting, before the initial system prompt appears,
enter b to enter the boot monitor mode.

Enter 'b' to stop at boot monitor: 0

In this Part you have to press B before the counter ends

6-Enter no password. (You cannot abbreviate this command.)

ICX7650-Boot> no password
00 00 00 00
OK! Skip password check when the system is up.

7-Enter boot. This command causes the device to bypass the system password
check.

ICX7650-Boot> boot

8-After the console prompt reappears, assign a new password.

device> enabledevice# configure terminal
device(config)# username USERNAME password PASSWORD

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: R510s keep disconnecting

persepheone — Tue, 15 Aug 2023 04:04:04 GMT

Thank you, I'll try this coming weekend hopefully

Re: R510s keep disconnecting

Jayavidhya — Tue, 15 Aug 2023 12:47:42 GMT

Hi @persepheone

Thanks for your response.

Please let us know once you are done with above process.

Best regards,

Jayavidhya

Lennar Home Community