topic Re: Ruckus AIR light does not show or blink - Other Lights show in RUCKUS Support for Lennar Homes

Ruckus AIR light does not show or blink - Other Lights show

Ant — Sat, 05 Aug 2023 15:02:59 GMT

After a power outage, my Ruckus router AIR light is not blinking and nor not on. The other lights from the router are on. I have tried numerous attempts to unplug, reset and even disconnect the router from the wall and connect it again. I cannot access my network name that was created for the access point, but i can access the Frontier router. How can I reconnect to my old router name? I am having trouble accessing unleashed as well.

I have a Ruckus R320 Series Unleashed

Re: Ruckus AIR light does not show or blink - Other Lights show

Jayavidhya — Mon, 07 Aug 2023 12:56:43 GMT

Hi @Ant

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Wed, 09 Aug 2023 23:55:02 GMT

The access point (AIR) is off. The middle light is off. The other lights are on in the wireless router.

I'm attaching the picture of the switch.....the POE light is off. for the ICX 7150-C12P

Re: Ruckus AIR light does not show or blink - Other Lights show

Jayavidhya — Thu, 10 Aug 2023 12:47:15 GMT

Hi @Ant

Thanks for your response.

Please upload the image of the access points showing the LED status.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Thu, 10 Aug 2023 16:39:34 GMT

here is the router. as i have mentioned, the only light that is off is the AIR. Thank you!

Re: Ruckus AIR light does not show or blink - Other Lights show

Jayavidhya — Thu, 10 Aug 2023 17:28:47 GMT

Hi @Ant

Based on the description, the light on the AIR is off which means that access points are working fine.

Please let us know whether your internet connection is working fine or not.

Also please try to access the unleashed via web browser and let us know whether you are getting the same error or not.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Thu, 10 Aug 2023 17:37:24 GMT

I do not see a "Configer Me" in my wifi once i reset the router. and I cannot get into my unleashed.

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Thu, 10 Aug 2023 17:41:14 GMT

So the Frontier is my internet provider and the DelNetwork was my router username. The DelNetwork does not work, onlyh the frontier, but its not connecting to my ruckus which is why i am hardwired to this computer to my internet providers box. yes, i did go to settings and everything is alreayd allowed.

Re: Ruckus AIR light does not show or blink - Other Lights show

Jayavidhya — Thu, 10 Aug 2023 18:05:21 GMT

Hi @Ant

Please confirm whether you have tried accessing the unleashed through web browser or not.

If not please try to access the unleashed via web browser and let us know whether you are getting the same error or not.

Please try to find the Master IP address of the Access Point and try to check it on a browser.

Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Thu, 10 Aug 2023 18:26:42 GMT

The ICX7150-C12 Router.home ip address does not work in my browser. it says "site cannot be reached"

Re: Ruckus AIR light does not show or blink - Other Lights show

Jayavidhya — Thu, 10 Aug 2023 18:51:57 GMT

Hi @Ant

Thanks for your response.

To see the configure.me SSID, we need to perform factory reset of the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg80

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Thu, 10 Aug 2023 22:09:11 GMT

When you say access points cables, are those the ones that go to the living room, bedrooms, etc.? Or just leave the cable on that connects to the access point to the switch?

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Fri, 11 Aug 2023 00:33:54 GMT

I was able to reset the acess point router and log into unleashes and chance my username and password for my wife. However k got this in unleashed: seems like the switch is trying to connect

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Fri, 11 Aug 2023 00:35:54 GMT

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Fri, 11 Aug 2023 05:04:22 GMT

It can’t read the switch and the internet is spotty. I was able to connect to the access point router and now in unleashes but the picture I showed you does not read the switch.

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Fri, 11 Aug 2023 05:07:06 GMT

Here is the picture of the switch again

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Fri, 11 Aug 2023 14:17:59 GMT

Hi,

As mentioned, I was able to reset the access point router (the device on the wall) and able to get into unleashed. Now the switch (the big box w/cables) is not reading on unleashed. Here are all 3 pictures.....1st pic shows the connections. Notice the No Connected Device (switch name)

2nd pic is from when i clicked on "No Connected Devices" result(s).

3rd pic is the switch at its current state. there is no light on the POE and no data as you can see from the 2nd pic. how do i make the switch show a blue instead of a red on the 1st pic and data on the 2nd pic?

Re: Ruckus AIR light does not show or blink - Other Lights show

Jayavidhya — Mon, 14 Aug 2023 14:47:27 GMT

Hi @Ant

Thanks for your response.

To check this, first, we have to get access to the switch, and there are two ways to get access to the switch.

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show flash

Show version

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus AIR light does not show or blink - Other Lights show

Ant — Mon, 14 Aug 2023 17:01:59 GMT

The links don't work.

Re: Ruckus AIR light does not show or blink - Other Lights show

Jayavidhya — Mon, 14 Aug 2023 17:27:58 GMT

Hi @Ant

Sorry for the inconvenience.

Please find the below link to find the device IP address and to access the switch remotely.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/m-p/47388

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community