topic Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power. in RUCKUS Support for Lennar Homes

ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

aripash25 — Sat, 12 Aug 2023 01:57:06 GMT

Hello, my ICX7150-C12P has dies, only flashes an amber light once when plugged into power. I have tried all troubleshooting steps and the issue still persists.

Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

aripash25 — Sat, 12 Aug 2023 02:14:47 GMT

Pictures here

Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

Jayavidhya — Mon, 14 Aug 2023 12:40:41 GMT

Hi @aripash25

Greetings of the day,

Please let us know whether you have tried factory reset of the switch or not. If not please follow the below steps to perform factory reset process.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Also please confirm the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

aripash25 — Mon, 14 Aug 2023 12:53:40 GMT

Hello, as previously stated, I have tried all troubleshooting steps as you guys have instructed in the forum, I have tried factory reset of the switch and no luck. The unit is dead, no response besides the initial one time amber light blink when connected to power and that's it. Even holding the reset button and power cycling it as instructed, no response, I would like to request an RMA.

Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

Jayavidhya — Mon, 14 Aug 2023 15:14:42 GMT

Hi @aripash25

Thanks for your response.

Please plug your ICX-7150-C12P switch into a power outlet and send us a picture and video of the switch showing the light status and the power cord as mentioned below.

Please use the below link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

aripash25 — Mon, 14 Aug 2023 15:23:05 GMT

Did you even see the pictures I already uploaded to this thread? Clearly shows dead, please issue an RMAA AND STOP WASTING MY YIMR

Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

Jayavidhya — Mon, 14 Aug 2023 16:00:40 GMT

Hi @aripash25

Effective June’2023 as per our new process we are asking for Videos to confirm and we cannot process without it.

So please upload the video using the below link to approve RMA.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

aripash25 — Mon, 14 Aug 2023 16:02:43 GMT

I have already uploaded the video

Re: ICX7150-C12P has dies, only flashes an amber light once when plugged into power.

Jayavidhya — Mon, 14 Aug 2023 16:11:13 GMT

Hi @aripash25

Thanks for the information.

Based on the description, seems that the switch is dead this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community