topic Re: New ISP-Ruckus Wifi stopped working in RUCKUS Support for Lennar Homes

New ISP-Ruckus Wifi stopped working

ruckus_houston — Mon, 24 Jul 2023 20:13:41 GMT

Hello,

I switched to a new ISP [fiber optic] and my Ruckus system Wi-Fi is stopped working.

Here is the setup:

Fiber Optic cable-->Modem-->Wifi Router-->Ruckus Swtich [port#11]-->4 Ruckus APs

Setup in bold above is new. Modem and WiFi router is provided by the ISP.

When I connect my laptop via a LAN cable to Ruckus Switch [and turn laptop's WiFi off] I can access internet; there by leading me to conclude that Rucks Switch is getting internet; but there is not Wi-Fi internet connectivity.

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Mon, 24 Jul 2023 20:36:21 GMT

Hi @ruckus_houston

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that you are unable to access the Internet via your RUCKUS Wi-Fi network after changing ISP.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Mon, 24 Jul 2023 21:21:17 GMT

Here are the pictures. Looking at other similar posts, I already downloaded Advanced IP scanner; I am however not able to login to ruckus console using super/sp-admin credentials.

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Mon, 24 Jul 2023 21:29:06 GMT

Hi @ruckus_houston

Thank you for the response and the information.

As mentioned in the previous post, please share a FULL picture of the Switch showing cable connections as well, and let us know how many Access Points you have with all the pictures of Access Points.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Mon, 24 Jul 2023 21:42:15 GMT

I have 4 APs; all looks the same i.e. same lights are on for all 4 of my APs.

Here is a picture of switch; Its installed at an angle where its very difficult to get a better picture.

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Mon, 24 Jul 2023 21:53:54 GMT

Hi @ruckus_houston

Thank you for the response and the information.

As you mentioned that, you are able to connect to the Internet via ethernet cable by connecting it to the RUCKUS ICX-7150-C12P Switch. And only unable to connect to the Wi-Fi via RUCKUS Wi-Fi.

You can also check plugging the ethernet cable of the Router, which is connected to the port 11 currently, to any 1 in-12 ports as shown in the below picture.

If that doesn’t work, we may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new RUCKUS Wi-Fi SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case, as you have 4 APs. Remove three cables and perform a factory reset on ONE connected Access Point once the factory reset is done, please plug the unplugged Access Points cables back to the Switch panel.

Perform factory reset on web browser as explained below.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Wed, 26 Jul 2023 03:12:15 GMT

Thx. It may not make sense [at least to me it does not], but plugging the ethernet cable from router to slot#12 on the switch worked and I did not have to reset APs.

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Wed, 26 Jul 2023 15:03:49 GMT

Hi @ruckus_houston

Greetings!!!

Thank you for the response and the update.

Yes, the port restarts when you unplug and plug the ethernet cable into any 1-in-12 Switch panel ports. Even now if you plug the cable to port 11 it should work fine.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the assisted post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Wed, 26 Jul 2023 19:17:57 GMT

I spoke too soon I guess. Internet / Wi-Fi to ruckus has been patchy and slow.

Should I still reset APs?

Also, why would a change in ISP cause this? Previous provider was cable and this one is fiber optic [but after their modem/router, it should not matter].

Please advise.

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Wed, 26 Jul 2023 19:39:25 GMT

Hi @ruckus_houston

Greetings!!!

Thank you for the response and the update.

We may need to check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Thu, 27 Jul 2023 15:15:56 GMT

Hello Imran -I got the switch IP address and have installed Putty.

I tried all username/password combinations listed [admin/sp-admin/lennar etc.] on the website and it did not work. Installer must have used some other password.

Is there a way I can hardwire my laptop to the Ruckus switch and bypass or reset the password?

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Thu, 27 Jul 2023 15:37:55 GMT

Hi @ruckus_houston

Greetings!!!

Thank you for the response and the information you shared.

You could try the Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

Telnet – Port 23

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Sat, 29 Jul 2023 03:28:59 GMT

Hello, I connected my ruckus switch to my laptop via a LAN/ethernet cable and ran the IP scanner tool. It came up with following options, which one do I use in putty?

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Sat, 29 Jul 2023 03:34:09 GMT

I tried to telnet into 192.168.40.199 ICX7150-C12 IP address listed above and I got network time out error. I am connected to the switch via an ethernet cable. Should I connect over WiFi or to a different IP address?

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Sat, 29 Jul 2023 04:03:03 GMT

I logged into the admin console via browser [found a pwd that works]; please see screenshot below. Will this console help me get my connection issue sorted? I noticed that "working" switch is 0. [I am connected via WiFi]

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Mon, 31 Jul 2023 15:25:23 GMT

Hi @ruckus_houston

Greetings!!!

Thank you for the response and the information you shared.

The dashboard you are seeing on the web browser is of Unleashed and not of the ICX-7150-C12P Switch.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Fri, 04 Aug 2023 01:08:13 GMT

Hello Imran,

I connected my laptop to Ruckus Switch via a LAN/ethernet cable and ran IP scan tool, it showed following Ruckus manufactured devices.

1. IP 192.168.40.83 on Firefox forwarded me to https://192.168.40.152/admin/log, which is Unleashed dashboard. Chrome this site did not load

2. 192.168.49.158 on Firefox also forwarded me to the same Unleashed login screen; it too did not load on Chrome.

3. 192.168.40.198 on Firefox also forwarded me to the same Unleashed login screen; it too did not load on Chrome.

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Fri, 04 Aug 2023 15:30:20 GMT

Hi @ruckus_houston

Greetings!!!

Thank you for the information you shared.

Please reboot (disconnect from the power outlet and connect back) and run the IP scan once again as RUCKUS ICX-7150-C12P is showing offline in the result.

And please download the Putty Application and try to log in to the CLI using the Switch IP Address from the IP Scan (ICX7150-C12-Router.lan) and share the output of the below commands.

Putty download link:https://www.putty.org/

You could try the SSH Or Telnet option to log in to CLI (Putty) as described in the same guide- Please refer below

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: New ISP-Ruckus Wifi stopped working

ruckus_houston — Sun, 06 Aug 2023 22:06:17 GMT

Thank you, here is the output of commands

telnet@ICX7150-C12-Router>enable
No password has been assigned yet...
telnet@ICX7150-C12-Router#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Nov 20 2018 at 00:20:22 labeled as SPR08080d
(29819448 bytes) from Secondary SPR08080d.bin
SW: Version 08.0.80dT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114 )
Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3808R0S1
Software Package: ICX7150_BASE_L3_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 1 day(s) 6 hour(s) 37 minute(s) 14 second(s)
The system started at 00:04:33 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12-Router#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)
Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225
Code Flash Free Space = 1205006336
telnet@ICX7150-C12-Router#

Re: New ISP-Ruckus Wifi stopped working

Imran_ruckus — Mon, 07 Aug 2023 15:10:48 GMT

Hi @ruckus_houston

Greetings!!!

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

To avoid these issues in the future, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08080d. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.