topic No power to AP’s from switch in RUCKUS Support for Lennar Homes

No power to AP’s from switch

BlowBoatTech — Sat, 12 Aug 2023 14:34:54 GMT

-I’m in a Lennar home Canopy Grove Escondido, CA.
-cant access the switch since power outage.

-ICX 7150-C12P with 2 wireless access points.
-no power or lights on both access points.

restart of power didn’t change anything.

Re: No power to AP’s from switch

Jayavidhya — Mon, 14 Aug 2023 12:55:16 GMT

Hi @BlowBoatTech

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No power to AP’s from switch

BlowBoatTech — Mon, 14 Aug 2023 15:35:38 GMT

no lights are showing on both of the AP’s.

Re: No power to AP’s from switch

BlowBoatTech — Mon, 14 Aug 2023 15:37:30 GMT

Also, the switch will not allow pass through of data to any hardline Ethernet connections. I cannot log into the switch either.

Re: No power to AP’s from switch

Jayavidhya — Mon, 14 Aug 2023 16:04:09 GMT

Hi @BlowBoatTech

To provide further troubleshooting steps please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No power to AP’s from switch

BlowBoatTech — Mon, 14 Aug 2023 17:30:06 GMT

EVERY light on both AP’s are out. It’s blank. Nothing is lit up.

Re: No power to AP’s from switch

Jayavidhya — Mon, 14 Aug 2023 17:42:35 GMT

Hi @BlowBoatTech

Thanks for the response.

Based on your description your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No power to AP’s from switch

BlowBoatTech — Mon, 14 Aug 2023 18:19:56 GMT

Status lights have been flashing for 10 minutes after I released the reset button.

still no lights on AP’s

Re: No power to AP’s from switch

Jayavidhya — Mon, 14 Aug 2023 18:58:22 GMT

Hi @BlowBoatTech

Thanks for the response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No power to AP’s from switch

BlowBoatTech — Wed, 30 Aug 2023 19:36:01 GMT

Quick guide? First off your software only cover Mac OS from 2016! Who has a computer running an OS that old? I tried it and it was a waste of my time. I just finished downloading the programs for a PC but it seems my cable isn’t compatible. I tried using a USB to USB-C data transfer cable is already had. I’m guessing I have to go buy a dedicated USB to USB-C cable for this to communicate?

Re: No power to AP’s from switch

Jayavidhya — Wed, 30 Aug 2023 20:20:50 GMT

Hi @BlowBoatTech

To perform software recovery on MAC please follow the below steps. First try to install the drivers on your MAC using the below links.

Mac iOS system solution

1-Install the drivers on your machine to read the cable type C to console the switch ( ICX-7150-C12P )

Software:

Link:https://www.silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloadshttps://www.silabs.com...

Link:https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

2-After successfully installing the Mac Drivers, open the Mac terminal, when you see the command prompt do the following:

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed)

3-Then enter the following command using the name of the installed driver that was displayed:

screen /dev/cu.SiLabs_Serial 9600

4-Hit Enter and you will have access to the ICX7150’s CLI. (Comand Line)

Video link as reference: https://www.youtube.com/watch?v=1AcJokMm78U

Once you gain access to the CLI please follow the below link to perform the software recovery steps.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community