topic Re: Access points has no power after power outage in RUCKUS Support for Lennar Homes

Access points has no power after power outage

Srinr — Fri, 11 Aug 2023 14:54:11 GMT

Hi,

After power outage for about 2 hrs, my Rukus AP devices stopped working, I don’t see any signal or indicator on these Access Points after power back. Please help in resolving this issue.

Re: Access points has no power after power outage

Imran_ruckus — Fri, 11 Aug 2023 15:26:29 GMT

Hi @Srinr

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the FULL status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Srinr — Fri, 11 Aug 2023 15:35:26 GMT

#1 below is the picture

#2 it is stable and working

3# we have 2 access points and no lights are on both of the devices.

Re: Access points has no power after power outage

Imran_ruckus — Fri, 11 Aug 2023 15:45:27 GMT

Hi @Srinr

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.

And as you we can see from the picture you shared there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Raj — Fri, 11 Aug 2023 15:55:28 GMT

I am also facing similar issue. AP does not have power after an outage and the Switch's SYST is showing AMBER/orange light. If we try to reset the Switch, do we lose all the configurations i.e. should we need to re-setup APs?

Re: Access points has no power after power outage

Imran_ruckus — Fri, 11 Aug 2023 17:33:42 GMT

Hi @Raj

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!

We do not lose any configuration if we reset and AP also will work.

As this case is raised by @Srinr. If you have any queries, to avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Srinr — Fri, 11 Aug 2023 19:51:03 GMT

I tried the steps you mentioned, I am not able to ping the ip address see below.

ICX7150-Boot>ping 192.168.0.2
Change GMAC speed to 1000MB
Using bcm_xgs_gmac-0 device
ping failed; host 192.168.0.2 is not alive
ICX7150-Boot>

Re: Access points has no power after power outage

Imran_ruckus — Fri, 11 Aug 2023 19:56:02 GMT

Hi @Srinr

Thank you for the response and the update.

There will be 'ping not alive' error management port on the Switch is unable to contact TFTP server.

Could you please share a picture showing the software recovery cables connections between the RUCKUS ICX-7150-C12P Switch and the Laptop?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Srinr — Fri, 11 Aug 2023 20:13:02 GMT

Re: Access points has no power after power outage

Srinr — Fri, 11 Aug 2023 20:13:56 GMT

what are the login credentials here ?

Re: Access points has no power after power outage

Imran_ruckus — Fri, 11 Aug 2023 20:17:44 GMT

Hi @Srinr

Thank you for the response and the information you shared.

As I can see from the pictures you shared, your Switch is now with a normal light state.

Could you please let me know if you completed the software recovery process and now it is asking for login?

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Srinr — Fri, 11 Aug 2023 20:18:54 GMT

No it is asking login credentials which I don’t remember

Re: Access points has no power after power outage

Imran_ruckus — Fri, 11 Aug 2023 20:20:57 GMT

Hi @Srinr

Thank you for the response and the information you shared.

As you were getting not alive error, could you please let me know if you completed the software recovery process?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Imran_ruckus — Fri, 11 Aug 2023 20:50:31 GMT

Hi @Srinr

Could you please update the status?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Srinr — Fri, 11 Aug 2023 21:12:40 GMT

need credentials to continue the reset process.

Re: Access points has no power after power outage

Imran_ruckus — Fri, 11 Aug 2023 21:17:01 GMT

Hi @Srinr

Thank you for the response.

As I can see from a Picture you shared, your Switch is back to its normal state.

Please connect all the devices to the Switch and check the Internet connectivity.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Srinr — Sun, 13 Aug 2023 02:16:01 GMT

Yes it is back, thank you for your support.

Re: Access points has no power after power outage

Imran_ruckus — Mon, 14 Aug 2023 15:58:37 GMT

Hi @Srinr

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points has no power after power outage

Willgomez845 — Tue, 31 Oct 2023 20:08:31 GMT

Both status lights are green but both access point still show no power

Re: Access points has no power after power outage

Imran_ruckus — Tue, 31 Oct 2023 21:17:58 GMT

Hi @Willgomez845

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

As this case is raised by @Srinr which is now closed and I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, one of our Engineers, Sofia Gatjens will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Access-points-dont-have-power/m-p/70880#M14262

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.