topic Re: Rukus wireless router not powering up in RUCKUS Support for Lennar Homes

Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 15:38:11 GMT

My rukus routers are not powering up the one in 1st floor and 2nd floor. How to turn them on? As I don't see any power switch

Re: Rukus wireless router not powering up

Imran_ruckus — Fri, 11 Aug 2023 17:45:15 GMT

Hi @Raghukm

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 18:38:40 GMT

Hello imran, the rukus wireless was up and running till 7 30 AM this morning. A power outage after that messed up all the devices. I had these devices for 2 years now

I have an orange and green light on the box near My att router. I am unable to attach picture to this post. Is there any email address that I can share picture?

Re: Rukus wireless router not powering up

Imran_ruckus — Fri, 11 Aug 2023 18:42:49 GMT

Hi @Raghukm

Thank you for the response.

As mentioned in my previous post, please login on the forum to attach the pictures.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 18:47:08 GMT

Yes, I saw that later and added the photos to my account

Re: Rukus wireless router not powering up

Imran_ruckus — Fri, 11 Aug 2023 19:00:12 GMT

Hi @Raghukm

Thank you for the response.

As I cannot see the pictures. Please upload it once again.

Before uploading the photos please log in to the RUCKUS account and you can upload the image as shown in the below picture.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 19:20:13 GMT

I have uploaded the photos again

Re: Rukus wireless router not powering up

Imran_ruckus — Fri, 11 Aug 2023 19:25:38 GMT

Hi @Raghukm

Thank you for the response.

Apologies I cannot see the pictures you uploaded.

Please use the below link to upload the PICTURES:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 19:29:47 GMT

i have placed the files in the drive

Re: Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 19:31:07 GMT

Re: Rukus wireless router not powering up

Imran_ruckus — Fri, 11 Aug 2023 19:38:48 GMT

Hi @Raghukm

Thank you for the PICTURES you shared.

As we can see from the pictures you shared there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 19:58:30 GMT

Where can I find the reset button?

Re: Rukus wireless router not powering up

Imran_ruckus — Fri, 11 Aug 2023 20:19:09 GMT

Hi @Raghukm

Thank you for the response.

Please refer to the Video I have shared in my previous post, which explains the reset process.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 21:46:07 GMT

I tried to follow step 1 as you posted. It did not make any difference.

I really did not understand what step 2 is doing. Can you or someone please schedule a virtual fix?? I am not a network guy to understand the steps in the video or the documentation

Kindly help me out

Re: Rukus wireless router not powering up

Imran_ruckus — Fri, 11 Aug 2023 21:58:22 GMT

Hi @Raghukm

Thank you for the response and the update.

If reset does not make any difference we have to go with software recovery to the Switch.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have tried to create the guides as non-technical as possible, so that they are not much difficult to follow. I request you follow the software recovery guide step-by-step and if you get stuck at any point please let us know we will assist you proceed further.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Rukus wireless router not powering up

Raghukm — Fri, 11 Aug 2023 22:10:34 GMT

Hey come on!!

I am not asking you to do it for free. Quote your amount to fix it man.

I don't even know where to do a image software recovery?

Do i need to do a recovery on windows os or Linux os or on notepad where??

The video is showing a boot window and passing all the commnads to do a software recovery where do I find that boot window??

Later I will be able to pass the commands that ideo is referring

I don't know what contract you have with lennar. You guys are making us suffer with your **bleep**.

I just purchased a home and I require a service now.

Re: Rukus wireless router not powering up

Imran_ruckus — Sat, 12 Aug 2023 00:07:02 GMT

Hi @Raghukm

Thank you for the response.

We apologize for the inconvenience.

As mentioned, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email, or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note, support on this forum is on best effort basis.

We need a Windows laptop/PC, a USB to Type C cable, an ethernet cable (both ends RJ-45), and need to download some files for software recovery.

Please refer to the software recovery guide shared previously in which we have mentioned all the processes step-by-step.

Please do let us know if there is any help required on the troubleshooting steps or if you are stuck at any point. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.