topic Re: Ruckus ICX7150-C12P died in RUCKUS Support for Lennar Homes

Ruckus ICX7150-C12P died

DanAZ — Thu, 10 Aug 2023 00:30:58 GMT

My Ruckus ICX7150-C12P died. It will not power on. I have tried unplugging the unit and plugging it back in to several different outlets that are all known to work. I also tried to reset the unit. I followed the instructions in this post and opened a support case via chat, but then I received the following message.

Thank you for contacting Ruckus Networks !

Based on your request, we understand that you are looking for Technical Assistance on your Ruckus Wireless /Switching product deployed in your Lennar Home.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘ https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.

Re: Ruckus ICX7150-C12P died

Jayavidhya — Thu, 10 Aug 2023 12:58:43 GMT

Hi @DanAZ

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please upload the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX7150-C12P died

DanAZ — Fri, 11 Aug 2023 18:10:25 GMT

The switch is dead. None of the LED status lights work. Here are pictures of the LED status lights and a picture of the switch plugged in to a working outlet. Please let me know if you need anything else.

Re: Ruckus ICX7150-C12P died

aripash25 — Sat, 12 Aug 2023 02:16:04 GMT

was this resolved? I have the same issue

Re: Ruckus ICX7150-C12P died

DanAZ — Mon, 14 Aug 2023 14:50:53 GMT

No, this has not been resolved, and I have not received a response.

Re: Ruckus ICX7150-C12P died

Jayavidhya — Mon, 14 Aug 2023 15:05:01 GMT

Hi @DanAZ

Thanks for your response.

Please plug your ICX-7150-C12P switch into a power outlet and send us a picture and video of the switch showing the light status and the power cord as mentioned below.

Please use the below link to upload the video.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ruckus ICX7150-C12P died

DanAZ — Mon, 14 Aug 2023 15:56:26 GMT

I plugged my ICX-7150-C12P switch into a power outlet and sent you a picture and video of the switch showing the light status and the power cord as mentioned. I also included a picture of the serial number. Please let me know if you need anything else.

Re: Ruckus ICX7150-C12P died

aripash25 — Mon, 14 Aug 2023 15:58:44 GMT

I have uploaded the video you requested

Re: Ruckus ICX7150-C12P died

Jayavidhya — Mon, 14 Aug 2023 16:08:18 GMT

Hi @DanAZ

Thanks for the details provided.

Based on the description, seems that the switch is dead this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Best regards,

Jayavidhya

Lennar Home Community