topic Re: Err_Connection_timed_out in RUCKUS Support for Lennar Homes

Err_Connection_timed_out

GimpeeBowhunter — Wed, 09 Aug 2023 13:30:38 GMT

Been in this home for a couple years now and our internet has been functioning great till a couple of weeks ago. There was an outage with our ISP and ever since they restored service nothing has been the same. We cannot stream on any wireless devices or if I'm on a teams call it will disconnect and reconnect every few minutes.

We have a Ruckus ICX 7150-C12P

We have one wired desktop and I can get on the internet but whenever I go to a website I haven't frequented I continually get ERR_CONNECTION_TIMED_OUT, if I release and renew the IP the page will load but will fail after a couple of minutes again.

I've power cycled the modem, router and switch numerous times. I've connected directly to the router and flushed DNS. None of this has improved anything. Do I have to connect via USB to the switch to look at the configuration? I can't even ping 192.168.1.1 from my desktop.

Re: Err_Connection_timed_out

Jayavidhya — Wed, 09 Aug 2023 13:52:15 GMT

Hi @GimpeeBowhunter

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Err_Connection_timed_out

GimpeeBowhunter — Wed, 09 Aug 2023 15:15:53 GMT

For R510-
5G: Yellow
2.4G: Green
AIR: OFF
CTL: Green
PWR: Green

Ruckus
Status: Green
Link Status: Green
Speed: Yellow
ID: Yellow
USB: Yellow
PoE: Yellow
System Status: Green
Master/Slave: Yellow
Software Update: Yellow
Power: Green
Cloud: Yellow
Diagnostic: Off

The one's that are green are BRIGHT Green so I'm guessing the one's that aren't bright are yellow.

Re: Err_Connection_timed_out

Jayavidhya — Wed, 09 Aug 2023 16:01:54 GMT

Hi @GimpeeBowhunter

Thanks for your information.

Please try to access the unleashed on a web browser via the IP address of the access points.

To find the master IP address of the Access points please follow the below link.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the access points please try to check it on a browser. You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have logged in please share the image of the status of the switch as mentioned below.

Also please share the image of the switch and the access points showing LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Err_Connection_timed_out

GimpeeBowhunter — Wed, 09 Aug 2023 16:12:37 GMT

That first link comes up with "The page you are trying to access was not found. Please check your URL for typos and try again."

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Re: Err_Connection_timed_out

Jayavidhya — Wed, 09 Aug 2023 16:33:04 GMT

Hi @GimpeeBowhunter

Sorry for the inconvenience.

Please find the below link to find the IP address of the device.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Err_Connection_timed_out

GimpeeBowhunter — Wed, 09 Aug 2023 16:58:33 GMT

I downloaded the scanner and found the IP of the wireless 192.168.1.65. I put that in to a browser and I get "ERR_CONNECTION_REFUSED"

Re: Err_Connection_timed_out

Jayavidhya — Wed, 09 Aug 2023 17:30:42 GMT

Hi @GimpeeBowhunter

Thanks for your response.

This issue may happen when the Switch runs on the Routing code. The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages most of the time, this is a known issue for Lennar home users.

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/m-p/47027#M7

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/m-p/47388#M1801

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Once you are done with the above process please share the output of the above commands.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Err_Connection_timed_out

GimpeeBowhunter — Wed, 09 Aug 2023 17:40:49 GMT

When I run the Advanced IP Scanner I only see options for Ruckus Wireless 192.168.1.159 and Ruckus-Unleased.lan

Re: Err_Connection_timed_out

Jayavidhya — Wed, 09 Aug 2023 18:05:28 GMT

Hi @GimpeeBowhunter

As you know the IP for the Ruckus switch (192.168.1.159) please try to access the device remotely through CLI and enter the following commands.

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/m-p/47388#M1801

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Once you are done with the above process please share the output of the above commands.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Err_Connection_timed_out

GimpeeBowhunter — Wed, 09 Aug 2023 18:41:14 GMT

I downloaded Putty and pulled up a telnet session and this is the info I get. What command should I be using?

Please login: admin
password :
Copyright(C) 2018 Ruckus Wireless, Inc. All Rights Reserved.

** Ruckus R510 Unleashed AP: 992072001592

Warning: AP is in Unleashed-Managed mode
Current or latest Unleashed: 192.168.1.185 / c8:03:f5:26:e9:80
Any configuration changes made in CLI may conflict
with the Unleashed's management and
will cause undefined results.
rkscli: nc 192.168.1.159 23
Command is not recognized: nc 192.168.1.159 23

rkscli: nc 192.168.1.159
Command is not recognized: nc 192.168.1.159

rkscli:

Re: Err_Connection_timed_out

GimpeeBowhunter — Wed, 09 Aug 2023 19:15:50 GMT

This is what I get when I try those commands

rkscli: show version
Command is not recognized: show version

rkscli: show flash
Command is not recognized: show flash

rkscli:

Re: Err_Connection_timed_out

Jayavidhya — Wed, 09 Aug 2023 19:49:55 GMT

Hi @GimpeeBowhunter

Based on the description it seems like you have entered the AP CLI instead of Switch CLI.

Please try to enter the switch CLI through console access of the switch using the below guide.

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Now please perform the following commands:

Note: Hit Enter to accept each command

enable

show version

show flash

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Err_Connection_timed_out

GimpeeBowhunter — Fri, 11 Aug 2023 02:27:18 GMT

I installed PuTTy and purchased a USB to RJ45 cable. I set up PuTTy on the correct COM as the cable is set up for and when I go to open the session its just a black screen. I tried to attach a picture but it says "you do not have permission to upload images". I really want to get this fixed, its been going on for about 3 weeks now.

Re: Err_Connection_timed_out

GimpeeBowhunter — Fri, 11 Aug 2023 10:55:18 GMT

I have a desktop in another room if I get a usb extension cable can I do all this fromy desktop?

Re: Err_Connection_timed_out

Imran_ruckus — Fri, 11 Aug 2023 15:33:51 GMT

Hi @GimpeeBowhunter

Greetings!!!!

Apologies for the inconvenience.

Let me ask you some queries, please don’t mind if the query is getting repeated.

Could you please let me know if you are able to find an IP Address of the RUCKUS ICX-7150-C12P Switch?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Err_Connection_timed_out

GimpeeBowhunter — Sun, 13 Aug 2023 03:16:12 GMT

Thank you! This issue has been resolved using your guide!

Re: Err_Connection_timed_out

Imran_ruckus — Mon, 14 Aug 2023 15:35:08 GMT

Hi @GimpeeBowhunter

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.