topic Re: Ricky's staying connected in RUCKUS Support for Lennar Homes

Ricky's staying connected

Saustgen — Wed, 09 Aug 2023 18:47:10 GMT

Need help getting ruckus staying connected after power outages. Have unplugged and plugged back in twice.

Re: Ricky's staying connected

Jayavidhya — Wed, 09 Aug 2023 19:11:39 GMT

Hi @Saustgen

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ricky's staying connected

Saustgen — Wed, 09 Aug 2023 23:59:22 GMT

I have 3 access points, main level 2 green lights, one yellow. second floor, 3 green lights, basement 2 yellow 2 green.

There are 2 green flashing lights and 2 solid yellow lights in the box in the basement

Re: Ricky's staying connected

Saustgen — Thu, 10 Aug 2023 00:00:19 GMT

Actually 2 solid orange lights on box in basement

Re: Ricky's staying connected

Jayavidhya — Thu, 10 Aug 2023 12:28:48 GMT

Hi @Saustgen

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ricky's staying connected

Saustgen — Thu, 10 Aug 2023 13:30:39 GMT

Well that will b tonight. I am at work now.
can you help at all by the description I've given you? This has not been working for over a week!

Re: Ricky's staying connected

Jayavidhya — Thu, 10 Aug 2023 15:27:07 GMT

Hi @Saustgen

There are five LEDs blinking in the access points such as PWR, 2.4G, 5G, CTL, AIR and we need to know the LED status of the each access points.

Also to verify the LED status and the cable connections of the switch please upload the image of the switch and the access points.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Ricky's staying connected

Saustgen — Thu, 10 Aug 2023 23:22:28 GMT

There is no camera on my reply side

Re: Ricky's staying connected

Saustgen — Thu, 10 Aug 2023 23:26:07 GMT

here are the three access points and box photos

Re: Ricky's staying connected

Saustgen — Fri, 11 Aug 2023 14:45:58 GMT

Hello

I've sent the pictures. Please let me know what can be done to get the system working properly

Re: Ricky's staying connected

Imran_ruckus — Fri, 11 Aug 2023 17:51:31 GMT

Hi @Saustgen

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Could you please refer to the below picture of the Switch and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ricky's staying connected

Saustgen — Mon, 14 Aug 2023 12:30:13 GMT

I am awaiting a response on the status of the pictures I sent of the box and access points. LED lights, function etc. thank you

Re: Ricky's staying connected

Imran_ruckus — Mon, 14 Aug 2023 15:56:50 GMT

Hi @Saustgen

Greetings!!!

Thank you for the response.

As I can see from your previous post you have shared the pictures of Access Points and your ISP (Internet Service Provider) Router. There is NO picture of the RUCKUS ICX-7150-C12P Switch.

Please share a picture of the RUCKUS ICX-7150-C12P Switch showing light status and ALL the cables connections to it.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ricky's staying connected

Saustgen — Mon, 14 Aug 2023 18:42:01 GMT

Can you send me a response box w the camera? This one does not have it

Re: Ricky's staying connected

Saustgen — Mon, 14 Aug 2023 18:42:47 GMT

Re: Ricky's staying connected

Saustgen — Mon, 14 Aug 2023 18:43:39 GMT

I wasn't logged in so I guess I could take a pic but here it is

Re: Ricky's staying connected

Imran_ruckus — Mon, 14 Aug 2023 18:49:59 GMT

Hi @Saustgen

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and check the connectivity. If required reboot your ISP (Internet Service Provider) Router and RUCKUS ICX-7150-C12P Switch once.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check, confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ricky's staying connected

Saustgen — Mon, 14 Aug 2023 19:39:11 GMT

I have moved the ether net cable and rebooted. Now the router is flashing red.

Re: Ricky's staying connected

Saustgen — Mon, 14 Aug 2023 19:41:24 GMT

Re: Ricky's staying connected

Imran_ruckus — Mon, 14 Aug 2023 19:47:21 GMT

Hi @Saustgen

Thank you for the response and the information you shared.

Router may take some time to reboot and come up.

Now we will check some configurations on the Switch, please follow the below steps to check the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.