topic Re: ICX 7150-C12P in RUCKUS Support for Lennar Homes

ICX 7150-C12P

Ashleyrod — Mon, 07 Aug 2023 01:58:15 GMT

Hi there,

power outage and now the switchboard and AP’s are not working properly. The switch is showing power and SYST is amber while the AP are completely not showing any lights. I have unplugged for awhile and plugged back in and waited but nothing.

Re: ICX 7150-C12P

Chandini — Mon, 07 Aug 2023 17:19:18 GMT

Hi Ashleyrod

Thank you for reaching us

Could you please let us know if you are from Lennar Homes ?
Could you please let us know if you are able to console into the switch ?
Please help us with picture of front panel of the switch when powered on ?

Link to access switch using console

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759

Thanks

Re: ICX 7150-C12P

Ashleyrod — Mon, 07 Aug 2023 23:20:10 GMT

1. Yes, I am from Lennar Homes

2. I can try. ??

3.pictures attached AP1AP2ICX 7150-C12PICX 7150-C12P

Re: ICX 7150-C12P

Aahn — Tue, 08 Aug 2023 15:35:10 GMT

Did you resolve this? I have the same issue.

Re: ICX 7150-C12P

Imran_ruckus — Wed, 09 Aug 2023 21:49:18 GMT

Hi @Ashleyrod

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the delay in response.

As per the case description, I could understand that your RUCKUS setup is not working, and Access Points do not have power.

As you mentioned and I can see from a picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P

Ashleyrod — Sat, 12 Aug 2023 17:52:31 GMT

I was able to get the status lights to flash and its plugged in to the computer but nothing is showing up.

Re: ICX 7150-C12P

Ashleyrod — Sat, 12 Aug 2023 18:20:14 GMT

I got the lights to flash but not sure what else to do in the computer. nothing shows up so i let them know to see if they can help

Re: ICX 7150-C12P

Imran_ruckus — Mon, 14 Aug 2023 15:20:06 GMT

Hi @Imran_ruckus

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you tried factory reset using a paper clip as mentioned in my previous post? If yes, what is the light status on the Switch after that?

If the reset doesn’t work, we will have to perform a factory reset to the RUCKUS ICX-7150-C12P Switch as mentioned in my post previously. If you tried that as well, could you please share a picture showing the software recovery cable connections between the Switch and a Laptop?

Please help with the above queries and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P

Ashleyrod — Sat, 09 Sep 2023 19:18:04 GMT

oh my I'm sorry I never replied back. Thought I did send my response. well it didn't work and it kept telling me its not live. I followed the instructions and entered the codes like it said to and it kept reading not live. here is the photo

Re: ICX 7150-C12P

Imran_ruckus — Mon, 11 Sep 2023 15:39:03 GMT

Hi @Ashleyrod

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

As there is "host x.x.x.x is not alive" error,

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd-0583-67fe-601ecf5d774f

When you turn off the firewall, please close the putty and restart it once again, restart the software recovery process from setenv IP configuration. (Please use exact same setenv IPs mentioned in the guide.

Please let me know if you are stuck at any point in the software recovery process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P

Ashleyrod — Sat, 16 Sep 2023 21:47:06 GMT

I get this and that's with the firewall down

Re: ICX 7150-C12P

Imran_ruckus — Mon, 18 Sep 2023 15:58:30 GMT

Hi @Ashleyrod

Greetings!!!

Thank you for the response and the information you shared.

Even after turning off the firewall if you see the same error. Please perform the next commands after this step you see in the below ‘not alive’ error.

Please perform the below commands after once you get 'not alive' error:

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_primary” (upload the image on the primary partition)

“setenv image_name SPS08090k.bin” (enter the correct image file name)

“update_secondary” (upload the image on the secondary partition)

*Wait that loads the image and continue with the boot:

“setenv uboot mnz10115.bin” (enter the correct boot file name)

“update_uboot” (upload the boot code)

* Wait that loads the boot and continue with the Final command reset:

“reset” (finally enter reset to reload the unit)

After performing the above commands please check if Switch PWR and SYST lights turn GREEN and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P

Ashleyrod — Mon, 16 Oct 2023 22:03:05 GMT

this is what i got and my lights went from flashing to off and the only light on steady are the power (green) and system (amber). no worries just trying to get this working again. thank you very much for helping.

7150

Re: ICX 7150-C12P

Imran_ruckus — Mon, 16 Oct 2023 22:26:09 GMT

Hi @Ashleyrod

Greetings!!!

Thank you for the response and the information you shared.

Based on the screenshot you shared, seems like Putty is unable to fetch the firmware files from TFTP server.

Could you please check and confirm, if you have completed configurations, downloaded the firmware files and TFTP application as described in the guide from step 5 onwards?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P

Ashleyrod — Tue, 17 Oct 2023 01:50:17 GMT

sorry didnt mean to hit accept. im still having issues after checking and entering the commands. please see images

Re: ICX 7150-C12P

Imran_ruckus — Tue, 17 Oct 2023 15:02:59 GMT

Hi @Ashleyrod

Greetings!!!

Thank you for the response and the information you shared.

As I see from the picture you shared, seems like you have only used a USB Type-C cable for the software recovery process. There should also be an ethernet cable along with the USB Type-C cable. Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again. (Please refer to the below screenshots for the reference)

Please follow the above process, perform the software recovery process once again, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.