topic Re: Ruckus ICX 7150-C12P wireless not working in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P wireless not working

akg0880 — Tue, 08 Aug 2023 05:03:01 GMT

Hi, While my wired line from ICX7150 is working fine and I am connected to the internet. However Wireless AP is not working. I tried to reset the ICX 7150 and then for configuring I connected to Configure.Me-{XXXX} but still I am not able to access the configuration page at 192.168.0.1

Please help.

Re: Ruckus ICX 7150-C12P wireless not working

akg0880 — Tue, 08 Aug 2023 05:16:45 GMT

Re: Ruckus ICX 7150-C12P wireless not working

Chandini — Tue, 08 Aug 2023 11:40:39 GMT

Hi Akg0880

Ack and Noted. Thanks for sharing.

Could you please let us know if you are from Lennar Homes ?
Could you share picture of the AP front panel when connected to the switch ?
Is the AP powering on ?

Thanks

Re: Ruckus ICX 7150-C12P wireless not working

akg0880 — Tue, 08 Aug 2023 13:33:28 GMT

The AP is powering up, and seems working fine. The pwr one is blinking. Also, I have removed all other connections from the switch but have only this one AP plugged in. Yes this is a Lennar Home.

Re: Ruckus ICX 7150-C12P wireless not working

akg0880 — Tue, 08 Aug 2023 13:34:37 GMT

Re: Ruckus ICX 7150-C12P wireless not working

akg0880 — Tue, 08 Aug 2023 13:42:15 GMT

Further, now even the Configure.Me{} is not visible in available wifi after trying to resent once.

Re: Ruckus ICX 7150-C12P wireless not working

akg0880 — Wed, 09 Aug 2023 06:05:36 GMT

Can I get help on this pls?

Re: Ruckus ICX 7150-C12P wireless not working

akg0880 — Wed, 09 Aug 2023 06:57:50 GMT

I have made some progress but still NEED support. After few tries resetting the AP, I was able to configure a 2.4GHz SSID however ever after rebooting the switch when I connect to the SSID on my laptop it still says "Secured, No Internet". The wired connection from the ICX7150 switch is working fine. I have Netgear CM2000 Modem that is connected to ICX switch.

I am guessing due to AP reset the firmware on the AP may not be latest which is not allowing internet connection.

Unfortunately I am unable to access the ruckus admin console at 192.168.0.1 or unleashed.ruckuswireless.com/admin/wizard.jsp so I am unable to check or upgrade AP firmware.

My guess is based on this: https://community.spiceworks.com/topic/2473167-ruckus-r510-setup

Pls help suggest how can I access unleashed admin console or get internet back?

Re: Ruckus ICX 7150-C12P wireless not working

Imran_ruckus — Wed, 09 Aug 2023 21:41:49 GMT

Hi @akg0880

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience caused.

As per the case description, I could understand that your Internet connection isn’t working via RUCKUS Access Points. However, it is working via Wired connection from RUCKUS ICX-7150-C12P Switch.

As you mentioned in one of your posts that your Netgear modem is directly connected to the ICX-7150-C12P Switch, it doesn’t work only with Modem. The connection must be from a Router or Modem-Router combo device. Could you please confirm this once?

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Please check, confirm and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P wireless not working

akg0880 — Thu, 10 Aug 2023 01:39:53 GMT

This helps, so I will need to add a router.

Let me share a few more details. Prior to buying CM2000 I was using Netgear AC1600 (ModelC6250) which was working fine however the network speed was poor leading to buffering and call drops. I was suggested by the ISP to buy a new "Modem" and they specifically recommended CM2000 and they also said I do not need a router but seems like that was incorrect.

1. Can the Netgear 2650 which is a modem+Router be used only as router? If so I could do this: ISP -> Modem CM2000 -> Netgear AC1600 (modem and router) -> ICX switch. Pls advise?

2. If I need a new router what do you recommend that will support gig speed network?

Re: Ruckus ICX 7150-C12P wireless not working

Imran_ruckus — Thu, 10 Aug 2023 18:01:03 GMT

Hi @akg0880

Greetings!!!

Thank you for the response and the detailed information you shared.

Yes, we need a Modem connected to a Router/Modem-Router combo device which we connect to the RUCKUS ICX-7150-C12P Switch.

As you mentioned the Intermittent network connection issue, may be because of some configuration that we may have to look at. Please let me know once you connect your RUCKUS ICX-7150-C12P Switch to a Router/Modem-Router combo to check on the Internet network stability via the RUCKUS device.

Also, please find answers to your queries below:

1. Yes, we can use Only a Modem+Router combo device connected to the Switch, we do not require a additional Modem as you have a Combo device (Topology would be – ISP>>Modem-Router Combo>>ICX Switch).

2. As mentioned above Modem-Router combo device is fine to use. And usually Routers or Modem-Router combo devices these days come with both 2.4G and 5G Radios.

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter ranges. That depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, garage door openers, and phones.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS if you feel it is informative for you.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.