topic Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router in RUCKUS Support for Lennar Homes

Cannot Access Ruckus Unleashed Dashboard after changing modem/router

steven_auyeung — Tue, 05 May 2020 21:00:42 GMT

After changing my modem/router, I am no longer able to connect to the Ruckus Unleashed Dashboard (unleashed.ruckuswireless.com)

My wireless APs are still working though - most of my wireless devices were able to connect and obtain internet access.

Would love some guidance on how to regain access to the unleashed dashboard - I read I could try connecting directly to an AP's IP address via a web browser, although I tried connecting to a number of different IP addresses I can find associated with my new router and was unsuccessful.

My current setup is:
modem/router > ICX 7150-CP12 Switch > two R510 APs

I am calling in from a Lennar home.

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

dan_lamay — Tue, 05 May 2020 21:46:18 GMT

Hey Steven,

Do you have the mobile App loaded on your smartphone? That is one way to get into your Unleashed GUI. The other way is to scan your network to get the IP address of your R510s.

In either Apple Mac or Windows 10 you can use the following command at the command prompt:

arp -a

This will produce a list of all of the devices on my home's network and their corresponding MAC addresses. Just run down the list with your Mac or Windows browser substituting the IP addresses that you found with the "arp -a" command and you will get the Unleashed login screen when you hit the proper IP address.

https://IP Address

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

steven_auyeung — Tue, 05 May 2020 22:21:32 GMT

Hi Dan,

I do have the mobile app - still unable to connect to the Unleashed Dashboard.

I also tried 'arp -a' with Mac's terminal, and tried all the IP addresses provided (https://IP ADDRESS) - but also was not able to connect to the Unleashed Dashboard. The only IP address that worked was the one that gets me into my router (https://192.168.0.1) NOT the Unleashed Dashboard.

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

dan_lamay — Tue, 05 May 2020 22:29:24 GMT

Your Mac is connected via Wi-Fi and not wired with an Ethernet cable correct? I ask because none of those MAC addresses are registered to Ruckus. If you do have an Ethernet cable plugged into your Mac just unplug it so that you are for sure going out via your Wi-Fi adapter.

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

steven_auyeung — Tue, 05 May 2020 22:34:40 GMT

correct - my Mac is connected via Wi-Fi, to the Unleashed Wi-Fi network I set up with my previous modem/router (Xfinity gateway)

I've also tried connecting my desktop PC via ethernet cable to the ICX 7150-C12 switch, and tried to load unleashed.ruckuswireless.com via a web browser - also didn't work

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

steven_auyeung — Tue, 05 May 2020 22:40:37 GMT

these are the IP addresses I am getting from my windows desktop machine that is connected to the ICX switch via ethernet cable - do any of these look like a Ruckus MAC address?

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

dan_lamay — Tue, 05 May 2020 22:46:38 GMT

Yes, perhaps d8-6c-63, so give https://192.168.0.9 a try. The only time unleashed.ruckuswireless.com will work is if you are connected via Wi-Fi. We are doing a DNS redirection and it might have been taken out of the latest code stream for security reasons.

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

dan_lamay — Tue, 05 May 2020 22:58:38 GMT

No that MAC is registered to Google. Is it possible that static IP addresses were placed on the Ruckus products? The only other thing I would recommend is to download a product called "FING" on your Windows PC, run a scan of your 192.168.0.0/24 network to see if that picks up the 2 R510's that are working in your home network.

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

dan_lamay — Tue, 05 May 2020 23:12:18 GMT

Did you just replace the modem/router within the past 24 hours? Perhaps the IP addresses that were given out via the previous modem/router have not timed out yet. Did you power cycle the APs & switch after you replaced the modem/router?

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

steven_auyeung — Tue, 05 May 2020 23:24:48 GMT

I did replace the modem/router within the past 24 hours. I tried to reset the master AP via the reset button on the AP itself, but the power button went RED - does that mean I did a hard reset? do I need to reconfigure the Unleashed Network again?

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

steven_auyeung — Tue, 05 May 2020 23:32:01 GMT

Oh nevermind - I am now able to connect to the Unleashed Dashboard.

After I hit the reset button on the original master AP and the power light went RED, the member AP seems to have become the master AP.

Then when I reconnect my mac to the Unleashed network, I was able to connect to unleashed.ruckuswireless.com

Looks like some form of power cycle did the trick - thanks for the assist Dan!

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

mike_coughlin — Wed, 13 Sep 2023 22:23:21 GMT

Stop recommending using the app, it doesn't work

Re: Cannot Access Ruckus Unleashed Dashboard after changing modem/router

Imran_ruckus — Thu, 14 Sep 2023 00:00:26 GMT

Hi @mike_coughlin

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!

We may have to check the due to which you are unable to log into the Unleashed App.

To avoid confusion with posts, I would suggest you open your own new post on the RUCKUS Lennar Support forum, and we will assist you there to get your issue resolved.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.