Ruckus System Not Working

Jgadani — Tue, 08 Aug 2023 16:06:16 GMT

Hello Team. I am having a similar issue as others - my Ruckus system is no longer working due to a power outage. I have attempted to reset my switch over 20 times witb my no change. My access points (downstairs near dining area and upstairs at top of stairs) have no lights illuminated. I can provide a video and photo of my switch. Thank you !

Re: Ruckus System Not Working

Imran_ruckus — Tue, 08 Aug 2023 16:20:53 GMT

Hi @Jgadani

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

From the case description, I could understand that your Access Points are not getting power.

As I can see from the Picture and Video you shared on the other post, your Switch is stuck on a boot mode which can be resolved. Please see below.

As there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus System Not Working

sparksntucson — Wed, 09 Aug 2023 02:49:53 GMT

When entering the exact ip address show above in putty, I am still getting "not alive". I changed the ip address a few time with no luck. Is my switch dead? Is there another option?

Re: Ruckus System Not Working

Imran_ruckus — Wed, 09 Aug 2023 15:51:04 GMT

Hi @sparksntucson

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this post/case is raised by @Jgadani

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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