topic Re: Outage in RUCKUS Support for Lennar Homes

Outage

Aahn — Tue, 08 Aug 2023 15:27:49 GMT

After an outage on 8/5/23, Both floor routers won't light up.

The switch has a yellow light on the Synt.

I am unable to remove the router on the ceiling to try to physically reset.

Re: Outage

Aahn — Tue, 08 Aug 2023 15:29:34 GMT

Re: Outage

Jayavidhya — Tue, 08 Aug 2023 15:55:02 GMT

Hi @Aahn

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Outage

Aahn — Tue, 08 Aug 2023 16:53:52 GMT

Both of them are black, no power.

Re: Outage

Jayavidhya — Tue, 08 Aug 2023 17:02:23 GMT

Hi @Aahn

Thanks for your response.

Based on your description your switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Outage

Aahn — Tue, 08 Aug 2023 22:24:40 GMT

I performed the reset but all the lights are blinking in yellow/orange for more than an hour.

Re: Outage

Aahn — Tue, 08 Aug 2023 22:25:50 GMT

Re: Outage

Jayavidhya — Wed, 09 Aug 2023 13:13:26 GMT

Hi @Aahn

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Outage

Aahn — Wed, 09 Aug 2023 15:50:50 GMT

This sounds very complicated. Is there an simple way to resolve? What if I am unable to follow these steps?

Re: Outage

Jayavidhya — Wed, 09 Aug 2023 16:11:15 GMT

Hi @Aahn

Sorry for the inconvenience.

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow.

So please try to follow the steps correctly and let us know the result.

If you have any doubts or if you get any error while following the steps please share the screenshot of the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Outage

Aahn — Wed, 09 Aug 2023 17:22:34 GMT

Do I need to do all those steps or am I only doing the first, How to perform a Software recovery on an ICX7150 switch?

Re: Outage

Jayavidhya — Wed, 09 Aug 2023 17:54:47 GMT

Hi @Aahn

Yes, you need to perform all the steps and let us know the result.

Also if you get stuck anywhere or if you had any issues while following the steps please share the screenshot of the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Outage

Aahn — Sun, 13 Aug 2023 20:01:46 GMT

I am unable to give this a try. It is too complicated for me, and I would appreciate someone to help me remotely or over the phone to resolve this.

Re: Outage

Jayavidhya — Mon, 14 Aug 2023 13:47:21 GMT

Hi @Aahn

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.

We will be exclusively supporting customers via this community forum support model.

We have tried to create the guides as non-technical as possible, so that they are not difficult to follow.

First we need to connect the console cable between your Computer to the ICX 7150 Switch Type-C USB console port.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch, is the port number#1 in the next guide.

Once you are done with the above process please let us know.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Outage

Aahn — Mon, 14 Aug 2023 16:24:43 GMT

I know that but what is the solution for people who cannot handle the complicated process just by using the Forum?

Re: Outage

Jayavidhya — Mon, 14 Aug 2023 16:57:35 GMT

Hi @Aahn

I understand that the steps may be somewhat new, however if you fine hard to follow the steps I would recommend that you seek outside help or a technician.

Best regards,

Jayavidhya

Lennar Home Community