topic Re: ICX 7150-c12p console stuck in flying by in RUCKUS Support for Lennar Homes

ICX 7150-c12p console stuck in flying by

RJH — Tue, 08 Aug 2023 01:49:40 GMT

Ruckus 7150-c12p when I connect to the console via putty, the consult flys fly and I am unable to enter anything. it is stuck in a mode where it seems to auto enter, I have attempted to factory reset the device with the same issues occurring.

Re: ICX 7150-c12p console stuck in flying by

RJH — Tue, 08 Aug 2023 01:50:16 GMT

I would like to RMA this device.

Re: ICX 7150-c12p console stuck in flying by

Jayavidhya — Tue, 08 Aug 2023 12:27:48 GMT

Hi @RJH

Greetings of the day,

Please give the detailed description of the issue. Also please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-c12p console stuck in flying by

RJH — Tue, 08 Aug 2023 12:45:52 GMT

@jayavidhya

The access points are not the issue. They operate fine. They start up fine. The issue is the switch itself. The switch turns itself off and we are unable to do anything in the console since it is stuck in an almost runaway state where the command line auto enters thousands and thousands of times making it unusuable. The switch automatically reboots every 10 to 20 minutes. This is pointing to a defective switch.

We cant update the firmware or software if the console wont allow us to enter anything. It has been factory reset with the same results. This makes zero difference as it isnt a software issues, this is a hardware issue.

The lights appear normal. This device needs to be RMAd

Re: ICX 7150-c12p console stuck in flying by

Jayavidhya — Tue, 08 Aug 2023 14:17:30 GMT

Hi @RJH

For the detailed understanding of the issue we need to know the LED status of the switch and the access points.

Also please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-c12p console stuck in flying by

RJH — Tue, 08 Aug 2023 14:39:33 GMT

Jayavidhya,

As I have already stated, The LED lights show as normal; this does not correct the issues we are encountering with the switch, this issue is completely irrelevant to the Wireless access points. I have uploaded pictures as requested; this, however, does not even remotely address the fact that this unit is turning itself off randomly and why the console is completely unusable. This is not related to the access points in any shape or form; this is an issue with the switch. I have seen the access points work fine on their own. This is pointing to a likely underlying hardware issue since this is continually rebooting, I have attempted to factory reset this and am stuck in exactly the same spot even after doing that. We cannot change the firmware or software since the console is not able to be used.

For your reference, I am an IT professional with 17 years of experience working on this type of hardware. I am not your typical home user who does not know how to troubleshoot and repair network equipment.

Re: ICX 7150-c12p console stuck in flying by

RJH — Wed, 09 Aug 2023 18:57:03 GMT

I submitted the info you requested, what is the status on this?

I need to get this switch to be exchanged on RMA.

Thanks

Re: ICX 7150-c12p console stuck in flying by

Jayavidhya — Wed, 09 Aug 2023 20:09:36 GMT

Hi @RJH

We cannot replace the chassis until you confirm that the hardware or software got damaged.

Please follow the below link carefully on how to console access the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Also please share the screenshot of the error you are getting while following the steps.

Best regards,

Jayavidhya

Lennar Home Community

Re: ICX 7150-c12p console stuck in flying by

RJH — Wed, 09 Aug 2023 20:48:13 GMT

I have attempted to access the console, and as I have stated, as soon as the unit boots, the console goes into a runaway mode where we cannot enter anything into the console. After around 10-20 minutes, the unit then reboots and sends itself back into the same cycle. There is no error that I can see as everything is flying by faster than we can read in Putty.

I have already attempted to reboot the device hard, factory reset the device and do everything that I have found on this forum. I need to get this device replaced since the console is unusable.

Re: ICX 7150-c12p console stuck in flying by

DavidCh — Thu, 10 Aug 2023 13:30:20 GMT

Hello RJH,

My name is David, support manager.

I have been checking this post, indeed you proved in your first explanation that the switch is defective, it seems to be in a boot loop, if the factory reset did not work, there is no other option than to replace it.

I apologize for the confusion we had on this post, I am approving this RMA.

You should get a reply from the case, you have already created.

Best regards,

David Chavarria

Technical Support Manager

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Re: ICX 7150-c12p console stuck in flying by

Jayavidhya — Thu, 10 Aug 2023 15:02:07 GMT

Hi @RJH

Thanks for your response.

Based on the troubleshooting done, seems that the switch is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community